Customer Ratings & Reviews
- Model:
- 2RY54A#B1H
- SKU:
- 6276400
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Tango Wireless Instant Ink Ready Inkjet Printer's ease of use, excellent print quality, and compact size. Many appreciate its wireless capabilities and straightforward setup. Positive feedback also highlights its quiet operation and reliable performance. A notable drawback, however, is the lack of a built-in scanner.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy site says automatic two-sided printing. This does not work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Sammy,
First, thank you so much for informing us of this. With that said, I sincerely apologize for this miscommunication regarding the printer's duplexing capabilities. I can certainly understand how disappointing it's been, and I want to assure you that we take it very seriously. Our product team is currently working with Best Buy to amend the printer's specifications list.
For any other questions or concerns in the meantime, please don't hesitate to contact us for support. We're always more than happy to help, so you can get in touch anytime via call or chat at this link: hp.com/contactHP
Take care,
Chelsea
HP Care
hp.com/support
set up to wifi sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. Can't get it to set up to WIFI and HP support is terrible. I've set up a lot of printers so it's not me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Joe,
It's so disappointing to hear that the wireless setup process has been less than seamless. This is far from the reliable experience that we intended on, so I sincerely apologize for falling short this time. With that said, I'd like to provide you with some helpful tips going forward.
First, I recommend trying one of the following options for a more seamless wireless setup:
- Download and use the HP Smart app from either a mobile device or computer within the first 2 hours of powering on the printer
- Download HP Easy Start for a step-by-step wireless walk-through: 123.hp.com/us/en/devices/tango
- Download and run through the printer's full software package: support.hp.com/us-en/drivers/selfservice/model/20486540
If any of this fails, please don't hesitate to contact us for support. We're always more than happy to help, so you can reach out anytime via call, chat, etc. at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Bad Printer, bad app, bad UI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this printer is poor quality compared to competitors or different HP models. The app, and UI is all bad. Spend a little more on a quality printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered such difficulty using your printer. Your review is brief, but your frustration is clear, and I’m sorry for any inconvenience you’ve endured. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-tango-series/20486540
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
Very complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like! Very complicated! We were told that we could use with our phones and computer. Didn’t work with either! Kept getting errors! Returned it!
No, I would not recommend this to a friendFeeding error
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer worked amazing for about 3 months. One day it randomly started jamming when feeding paper. I brought it in to Best Buy geek squad and they told me “it’s the 3rd one this week” that has had a similar issue.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m absolutely disappointed in this printer . The color is always faded when printing , the images just suck. I paid way to much. DO NOT MAKE THIS MISTAKE. I wish i would of retuned it within the time period .
No, I would not recommend this to a friendDo not buy this printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get through the set up. confusing and impossible no customer service. Not worth the money. The app crashed repeatedly. and the ink tray pops open constantly. Do NOT buy this printer!
No, I would not recommend this to a friendimpossible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.app sucks and there are no instructions for any troubleshooting. i've not been able to print one page
No, I would not recommend this to a friendSoftware is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints when it feels like it. The software freezes all the time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I’m so sorry that the printer's software isn’t working as fluidly as it should be! This is very disappointing to hear, especially since we always strive to provide reliable printing. With that said, I'd really like to make sure that we resolve this for you.
As I don't have enough information to identify this issue, what I’d recommend is contacting us for support. We’d be more than happy to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We hope to speak to you soon and again, I sincerely apologize for this inconvenience.
Marco
HP Care
hp.com/support
Ehh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up having to return this printer, I got one that didn't work at all and when I went to exchange it they were out. So I was unimpressed.
No, I would not recommend this to a friendWireless printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was NOT told can not be used on store wifi. Had to call best buy for help as Samsung was NOT helpful. Kept transferring me and was on the phone for hours
No, I would not recommend this to a friendTerrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Stuck to using the monthly subscription service just to print. Worst printer ever.
No, I would not recommend this to a friendWorst printer ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this! I tried for days to set it up with no luck. I finally threw it it the garbage! Piece of crap
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size, Wireless
It is a Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has a convient size and has wireless connection. I only use a printer to print word documents and the printer handles that quite well. The printer is quiet and has a decent speed. I do not print pictures on printers and I am not sure anyone does but it does have that capability.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Beautiful Color!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awesome. It was very easy to set up and use. The color is wonderful and when printing photos, it actually prints completely edge to edge. This is the first printer I've had that does that without me having to jump through hoops to make that happen. I am very impressed.
I would recommend this to a friend Don't buy this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks & I spend more time trying to make it work than actually using it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer isn’t working like it should. I can understand how repeated troubleshooting to identify problems would become frustrating quickly. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
First, you can find setup guides, user manuals, video tutorials, troubleshooting assistance and software updates for your printer here:
- support.hp.com/us-en/product/hp-tango-series/20486540
From your review I can’t tell what specific issues you’ve faced, so if the documents referenced above don’t help, I recommend you reach out to us for further support. We're always here and want to make sure that your printer is running optimally and ready for all your printing needs. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t work at all had to return customer service was rude and an overall bad expierence
No, I would not recommend this to a friendProblematic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've called HP on two occasions to get this printer working appropriately. They have now sent my concerns to another department.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer always gives me a hard time. I always have trouble connecting to it.
No, I would not recommend this to a friendToo expensive for the quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have issues with it grabbing more than one page when it prints.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm incredibly sorry to hear that your printer hasn’t been feeding paper as expected. We're certainly committed to providing a consistent experience with our printers, so I can imagine how disappointing this must be. That said, let's see what I can do to help address this.
What I’d first recommend is cleaning your printer’s rollers, as this often remedies any inconsistencies with improper paper feeding. You can find the steps for how to do so in this document: support.hp.com/us-en/document/c06079208
A few other suggestions include the following:
- Ensure that you've set the paper guides very precisely, giving specific attention to the paper height guide
- Review the steps in the following paper jam troubleshooter: support.hp.com/us-en/document/c06079207
If this doesn't provide a resolution, please don't hesitate to reach out to us for support. We're always here to help! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support