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HP - Tango X Wireless Instant Ink Ready Printer with Linen Cover-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 102 reviews

91%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 4 reviews

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  • Rating: 4 out of 5 stars

    A New Take on Printing and it's Cute

    Posted
    RBrylawski
    • Tech Insider NetworkTech Insider Network

    I think I like this compact and cool Tango X printer from Hewlett Packard. I say I think, because to be honest, it’s pretty radically different from any home printer I’ve owned or used. First the Good: · It’s really small. A lot of printers, including the one I was using, but is now sitting in a closet, are much larger. · It’s cute. It really is. It’s pretty quiet too and even has a more quiet mode. · If you get the Tango X (as opposed to the Tango), it comes with a cool binder sort of case, which all I can liken it to is a very large book binder. When the printer isn’t being used and you’d prefer to have your printer look well, less like a printer, you just lower the paper holder top and close the binder (which also serves as a paper tray for pages as they print). And voila, there sitting on your desk is something that looks like a big book. · It prints well (albeit slower than many printers, but just the same, everything I’ve printed looked great. · It’s “App” based. This means no more worrying about downloading printer drivers. Ever. Just download the HP Smart App to your phone (or computer – more on that below), set up an account, connect via Wifi and you’re ready to print. · You can print from anywhere in the world as long as you’re connected to your phone or tablet. · It works as an AirPrint printer (Apple iOS speak) which was seamless. · You can choose a Skill with Alexa or Google Assistant and just say, “Alexa, ask my printer to print (insert what you want printed - like a grocery list) and it really does. · It scans – Well sort of (more on that too). The OK, I’m Not So Sure: · Setting up with your phone or tablet is really the way to go with this. Setting up your home computer isn’t as easy. We use Windows 10 at home. You go out to the Windows Store, Search for HP, then the Smart App, download it, sign in, then you need to connect the printer. It walks you through finding the printer, but that in itself wasn’t easy or intuitive. It kept finding a printer which wasn’t the right one, but was a Tango and it took a call to HP to figure it out. Now, that was on a Dell PC. This being an HP Printer, my HP Laptop of course connected via the HP Smart App instantly. With a bit of effort, I now have two iPhones, two iPads a Dell PC and a HP Laptop all connected and printing. · Scanning: This printer doesn’t “actually” scan. It uses the App on your smart phone or tablet to take a picture of what you want to scan, then you print the “scan” from your phone or computer. I’d prefer to be able to place a document in the printer, have the printer scan it and then send it to my computer or email. · This is not a printer for someone who prints a lot. There is no traditional paper tray. You can load about 50 sheets in the top of the machine, but if you do and you think you’ll print from outside the home, that means you can’t use the cool book binder thingy or it won’t print. · It’s not a fast printing printer. If you need speed, this isn’t the printer for you. · As an addition to this, the print cartridges are small and there are only two, which is kind of good. One for colors, one for black. At the time of setup, you can join the HP cartridge replacement program where you put a credit card on account, based on your anticipated printing volume, and the printer keeps track of how many pages you’ve printed and determines when you’ll need new cartridges, which they send to you, for a fixed monthly fee. I’m not a heavy printer at home, so I am now paying $2.50/month for approximately 50 pages/month. We’ll see how this really works out. All in all, I think this is a great first attempt at a totally App controlled, able to work with Digital Assistants (Alexa-Google etc,), print from anywhere in the world which actually looks good printer. If you’d like to have a truly “smart” printer, that takes up very little space, that actually looks good by itself, but even better when cloaked in its book binder case and you don’t have high volume print needs, this is the printer for you. If you have high volume print needs and you need something that prints fast, this isn’t the printer for you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Knick-knack shelf, decent printer.

    Posted
    aarondr
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    I honestly haven’t had an inject in a long time. I went laser back in the mid-2000’s and haven’t looked back. The HP Tango X was an interesting product for several reasons: It was compact, blended in with decor, and offered the ability to print photos on photo paper. With kids around, we’ve been enjoying swapping out photos more now, and not having to run to Walgreens or CVS to pick up photos seemed like a plus. First of all, let me tell you what this printer isn’t. It isn’t full of features, screens, and buttons. In fact, there is hardly any buttons on it. The only thing you’ll find is a ‘info’ button that is a multi-function button (although on the back you’ll find a power and wireless button). There isn’t even a USB port, just Wi-Fi (dual band even!). This printer has traded a tiny LCD screen for an array of LEDs. These essentially put on a light show while printing, and are ostensibly part of the voice-activated computing movement which tends towards LEDs blinking to send messages to your eyeballs avoiding letters. In fact the HP Tango X is marketed as being voice activated, which is a bit of a misnomer IMHO as there is no microphone or native voice activation. What that means, being translated from the marketing speak, is that it has integration w/ Alexa and Google Home through - of all things SMTP (I.e. email). Yep, you setup the integration by printing an info page which the print uses to share it’s email address, which you input into the app by hand. Yes, you heard that right: Alexa integration via hard copy of an email address. Who says HP’s printer division is stuck in the past? Ok, fun aside, what is this printer? It is a minimalist, focused, quiet, modern looking printer. Let’s talk about looks. It’s a compact, printer that comes w/ a fabric case. Yep it can double as a knick-knack shelf when not in use. This is a nod to the fact that it’s an occasional use device. Just like elliptical machines should come with extra racks for hanging clothing off of, the Tango X allows you to stack stuff on it safely. The case allows it to blend into a living room environment and is part of HPs new design language that I was first exposed to when reviewing the HP Wave computer. It’s nice and allows you to forget about the technology when not using it. Setup was relatively easy, you plug it in, put the cartridges in, do a little dance in the app, and ‘wala a calibration page followed by a info page print. Build quality is nice for being so light and the lights and speaker do a good job of providing feedback and feel very ‘Alexa-ish’ if that’s a thing. There is a definite focus on non-textual/screen feedback on the device, and it’s a breath of fresh air. Printers have gotten overly complicated in many ways, and it’s good to see the HP Tango X take it in a different direction for the home user. Once setup, I had no problems using Alexa to do things like print my shopping list, or print coloring pages for the kiddos. These are real, helpful, and insightful features. How much of this is HP and how much is the ecosystem for Alexa is the question that I haven’t answered. In either case, I’m pleased with the idea/concept. There is a significant delay between the request and print (about 30 seconds) - I’m not sure how much of that is Alexa, SMTP (if that truly is used), or just the printer warming up. All I know is, it annoys my wife (as she’s said, she’s almost moved on completely by the time the printer prints what she requested). Of course you’ll find AirPrint and Cloud Print capabilities here as well. As far as printing goes: the quality is quite good if not great, the speed is adequate, and the ink is well, ink. It bleeds if exposed to fluids, which are plentiful w/ toddlers. I did find text to be extremely sharp, and high quality. I was initially worried when I saw the calibration sheet, but it must have been printed using the draft quality, as the standard quality is very nice. Photos are good, if not great, but still better than what you’ll get from a color laser. They do have a tendency to be a bit tacky, but such is the world of inkjet. I never found the speed overly problematic, it isn’t as fast as some printers, but if anything I’d say the trade-off is related to quietness of operation. This printer is darn near dead silent. That took me by surprise, as the last inkjet I had was loud, did a 2 minute dance before printing, and printed a sloppy mess. What you get in the Tango X is decades of refinement of the inkjet ‘way’. The engineering shows. Another place where the engineering shows is the ink cartridges. Not only are they check for authenticity, but they have about 5 drops of ink in them each. Of course I’m being hyperbolic here, but there is about 10-15 photos in here. After printing about 4 photos, 2 coloring sheets and maybe 4-5 black and white text sheets the black ink showed around 80% and the color 50% per color. Again, I’m not super surprised by this, but printers like these almost need subscription plans for ink… oh wait - guess what is hard marketed on the box, the printer, and the app? Ink subscriptions! Now I have a bit of a bias when it comes to subscription plans for consumables. Inkjets were always known for the high cost per page, and I’d guess the cost per page here is no different. The HP Tango X does offer the ability to print (from your phone only) 10 free photos per month (5x7 maximum). Other than that, you choose your ink plan based on how many pages per month starting around 50. While that is pitiful for an office workload, it might be perfectly fine for a home workload. You get charged overages, with an additional 10 pages costing $1. If you can budget your printing properly this is pretty good - especially considering that replacement cartridges are about $36. This means if you get the $3 a month plan you’d have to only go through 1 set of cartridges a year. So it actually makes sense to a degree as long as you can keep track of your usage. You can scale the printer plan all the way up to 300 pages/mo for $10. Just in case you see the feature, this is just a printer, not a scanner. You can ‘scan’ from your phone using the app and your phone’s camera. Still is isn’t as quick nor as foolproof as a flatbed or ADF. However for a space conscious occasional user, it probably is perfect. Which brings me to a pseudo analysis of what this printer is: A ‘post-printer’ printer. Ok, hang with me here, but what we essentially have here is a printer, that masquerades as knick-knack shelf (w/ the case flipped over). It’s competent and quiet, it offers features that it alone cannot deliver but instead assumes a smartphone to augment it. It removes almost all of the traditional printer selling features, and comes with a subscription plan for ink that starts in the tens of pages per month realm. This is a printer that actually does a decent job of blending into a room (think small apartment or flat) and thinks beyond the USB cable (haha WiFi only!). It recognizes that many people print very little, and when they do it’s from their phone on the run (boarding pass, coupon, photo they just took, homework, etc). It’s forward looking at how people will use voice computing to do things like print their shopping list, random coloring sheet etc. The reality is, it’s a printer for people who don’t want a printer (at least not in the traditional sense) but still need to print occasionally. Here it executes well - even if a bit pricey for such a mundane assignment. Now back to our original use case - occasional printing use of photos of kids. Here it does a pretty good job. My wife was hoping for something a bit smaller, but this printer does a good job at photos. We’re going to finish off the starter cartridges and see how the replacements last once we get them, but this is not a poor man’s game. You can get many more photos w/ better quality from a professional printer at your local drug store. I still espouse lasers for everything but photos, and have a 80lb laser in my home office to prove it. But there is no question that if the traditional home printer is to survive in a digital first world it must adapt, and the Tango X feels quite a bit like that future. Just be ready to subscribe.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Innovative, simple, and quick

    Posted
    Snarltoof
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    If you print things casually at home, this is the printer you want. They got it right. I've had lots of home printers over the past 20+ years, and this one is a refreshing change. Looking at it from every angle, setting it up, printing, copying, I just think, "hey that's a great idea!" It takes a very small footprint. The device has almost no physical controls on it, it runs from the app on your phone or computer. It doesn't have a power brick, you just plug in a normal figure-8 power cord. It doesn't use a paper tray -- you just open the lid, which also acts as the paper feeder. It catches your printed pages on the gray cover thing, or I just positioned a box on the floor in front of it and that works just fine if you have minimal desk space for it. Setting it up through the app was surprisingly easy. It instantly found the printer, no waiting around. I didn't have to sit there and watch a "searching…" countdown. The app shows you how to load the paper and ink, and it knows when you've done it. Documents printed quickly and clean. Then I used the "copy" feature. It used my phone's camera to scan an image, and I thought, "wow, what a great idea, if this works!" Sure enough, it found the page I wanted to copy, and it even squared it up automatically. The copy came out pretty good; not letter quality, but for sure good enough for a copy. I printed a picture off of my phone -- the printer knew when I loaded 4x6 paper and printed appropriately. The pic print came out just as good as other contemporary inkjets, so I'm happy with that. It is really minimalist, but it has the features that you really need and it does them really well, and it's super easy to use. When you don't need it, you can tuck it away easily, it's cloth cover is a really nice touch. However, I'm a maximizer, so there's a few features I'd hope to see in the future. First -- I (gasp) drove a cup hook into the side of the printer, punched a hole in the cover, and with a piece of cord I now have a page catcher so it takes even less space on the desktop. Also, there's a lot of missing opportunity here for mobile users. If this had rechargeable batteries, USB or SD card memory, and more focus on direct printing, it would be awesome to take on the road. I do have a trip this weekend, so I'll put the "print anywhere" feature to test! All that said, this printer is highly recommended for the casual home user. I'll probably get this printer for my relatives who always need tech support :)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok printer for mobile devices only

    Posted
    elitegangsta
    • Tech Insider NetworkTech Insider Network

    I want to begin this review by stating that I have been in the IT industry for over 18 years. I've setup and installed hundreds (if not thousands at this point) or printers. I began by setting this printer up in my office. Un-boxing was super simple, and all there is to it is plug it in and turn it on. You need to download a smartphone app called "HP Smart" which guides you through the process. It immediately found my printer and began walking me through connecting to my wifi. I am using 802.11x at the office, this requires login from Active Directory (Windows server authentication for you non-techies) to allow on my enterprise wireless. This printer does not support this very widely adopted technology so it was impossible to use this printer in my office without setting up a new type of wireless. This was the first annoyance. So I took it home. I plugged it in, and spent literally an hour trying to figure out how to connect it to my home network. It retained the settings from my office and nowhere on the printer itself or the smart phone app does it give me the option to change it. I went to HP.com and downloaded the user guide, and followed instructions to reset to factory settings, then I could connect to my home internet. For a printer meant for extremely non-technical people, this was insanely frustrating and ridiculous. For most users who are not changing networks, setup is still very easy. For a technical person used to setting up printers in a more advanced / correct manor, this printer is infuriating. Once setup I ran through the "calibration" setup. This was easy and required no interaction from me other than to print the page, it self aligns. I put in some photo paper that came with the printer and printed a couple photos. You have to set the paper size in the app before printing despite the printer having sliders and being able to detect paper width. The app offers no preview to show you which orientation your printing from so my first photos came out sideways leaving white borders on the sides. This was easily solved, but wasted some sample photo paper. Once properly rotated though, the photos came out easily and in very good quality. This printer relied on your phone camera to take pictures of documents then use those pictures to print out "copies". There is no built in scanner in this printer so copies / scans are really printed pictures of documents. The app addresses this by blowing out the contrast so you have extreme whites and blacks. The result is a very decent copy, for most people this will be acceptable. For any real business need though, an actual scanner will still be better. This printer supports AirPrint for Apple Devices so you can print without the need for the HP app itself, though the app has some nice features that pair well with the printer so I'd recommend sticking with the HP Smart app instead. Overall I don't really see the point in this printer. I am not sure the goal or aim here. It is too overly simplified in my opinion to be really useful. It relies heavily and almost exclusively on smart phone printing, though you can print from a PC or MAC, there is software available that will interface, but this does not work like a regular printer. If you are extremely technology illiterate, only have a mobile tablet or phone and need the most basic and simplistic printer on the market, this may be for you. Otherwise, look to anything else.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      First of all, thank you so much for your detailed review. This information is really helpful to our product development teams, and we'll be using this to improve the experience for future customers.

      It's great to hear that you took to the print quality and features of the HP Smart app, but I am sorry for the frustration you experienced with some of the printer's wireless capabilities. Considering your extensive experience with printers, I can fully understand your disappointment when not being able to set this one up in your office or easily switch to a home network.

      As you rightfully noted, this printer does not support the wireless protocols typically used in an office. On the contrary, it's only intended for consumer use on home networks. Although you had some initial issues with connecting the printer to your own, I'm pleased to hear that you were ultimately able to do so after a factory reset.

      If you'd like to avoid taking that step in the future, however, a 5-second press of the Wi-Fi button will restore the printer's default network settings alone. Step 8 of the following document explains this: support.hp.com/us-en/document/c06069834

      For any other questions that you may have, please don't hesitate to reach out. We're always happy to help, so feel free to get in contact with us anytime: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Printing made simple, elegant

    Posted
    TheTruQ
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Printers have been a hard sell lately with nearly everything being digitized. Also, it can be hard to standout in a crowd with most having like features and a decent level of dependability. The HP Tango X adds a bit of flavor to the mix with it’s unique design and features. When I picked up the Tango X box, my first impression was, ‘Man, this thing is a little heavy’. For such a small printer, I was surprised by the weight. It was well boxed with minimal contents. The box is part of the weight as HP used good packaging for what is a sleek product. The instructions are minimal for the Tango X as well. The Quick Setup Guide only has 3 steps, and the additional included information is very minimal. The printer comes with a nice cover. It wraps around the rear of the device and serves as a pad and dust cover when the top is closed. It’s useful, and it looks good. Well, I plugged it up, downloaded the HP Smart app, and started the setup process. The setup was actually pretty simple, but there is a bit of a caveat. The Quick Start Guide instructs a user to just download the app and follow the directions to complete setup. Problem was I already had an HP printer on my network. So, that printer showed up at the top of the screen, and the app just sat at the home screen. I just hit the ‘+’ sign at the top to add the Tango X to the HP Smart app. For users that aren’t savvy, this could be an issue. Once I started the setup, it was very intuitive. It guided me through every single step seamlessly. One of the things I like about the Tango X is the simple light and color approach used as indicators to the user. There is no screen on this baby. There is strategically located lighting with suggestive light patterns indicating printer status and things that need the user’s attention. I think this simple approach is somewhat elegant and straightforward for those that don’t like navigating menus and trying to understand messages on the device. The app serves as your control center, and it does an admirable job at doing so. Well, how does it work? The print quality is on par with my other HP printers, and that’s great. Text is clear and clean. Photos are sharp and colorful. The printing speed is just above average, and the Tango X is fairly quiet while printing. Obviously, you can print from just about any of your devices: phone, tablets, PCs. Using the HP Smart app, you can print from some of the more common media services: Google Services (Drive, Photos, Gmail, Chrome), Dropbox, Office, etc. In order to print from your mobile, you will have to install an additional app (HP Print Service Plugin). It also supports HP’s Instant Ink program. You can set up the Tango X to have ink delivered to your door as needed. This is handy when you have a consistent print volume. The program has a tiered volume/pricing structure with a set rate to account for added volume. These types of services usually feel like money making schemes, but the Instant Ink program seems the perfect balance in rewarding both HP and its users. I recommend giving it a try during setup seeing as you can get a couple of free months if you sign up at that time. The HP Tango X is a good printer that serves the average user well. It is simple, elegant, and efficient. It is a can’t miss for personal printing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid and Small Footprint Printer

    Posted
    RalphHenry
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    This is an excellent printer if you bear in mind it’s design points. It is not as versatile as a multi-function printer with Copy/Scan/Fax/Print functions accessible from your device and from an LCD panel on the device. This printer has a power connector and that is it. It must be configured wirelessly and you simply use your cell phone and the HP Smart App to configure your printer – it’s very easy. In fact I think very soon there will be more printers that reduce costs by requiring the user to use a smart phone or computer to configure it and remove the on-board display; makes good sense. I should mention that the printer has a light that for example when glowing blue indicates you are connected over WiFi. There is also an Info button on the printer that you can press to get a configuration printout including the IP address. If you see a yellow blinking light there is a problem. I solved it by turning the printer off/on (there is an on/off switch). Some design points of this printer are simplicity, elegance in design and the utilization of a smaller footprint (it is 15x8x3 inches). The Tango X model comes with a very nice fabric cover that folds over the printer when not in use to make it blend with your décor. However, the cover can’t be in place when the printer is being used (part of it does sit under the printer). A design point that may have been nice would be to have a paper drawer under the printer so that the cover could be in place even when printing; of course this would mean additional motors to move the paper - so tradeoffs in simplicity and reliability. I love this printer as a second printer that does not take up much space and can be placed almost anywhere for example on an end table or even a nightstand. It already came in handy when I needed a quick printout and of course my main printer needed paper added, I just used my Tango X and was heading for town without delay. Using the HP Smart app is very nice. It’s great on the phone but not so great on Windows, since it can’t recognize Doc or TXT document types. It is great for printing photos (jpeg) from any device. A nice feature on your phone using the app is to copy a document page by taking a photo and this is sent directly through the app to the printer – very convenient. By the way, when I configured the printer using the Windows HP Smart app, it was fully configured and I could just use Word to print a doc file, so there is really no hole in functionality. The WiFi is either 5G or 2.4G so that’s better than most printers that have only 2.4G capability. If you sign up for HP Instant Ink, any ink used printing photos will get you ink refills at no charge. So that’s a marketing idea HP is using for this device only, as far as I was able to find out. You could use it exclusively for photos and get totally free ink mailed to you. The photos I printed were excellent but not quite as good as HP Photosmart printers I have used. It comes with a nice user guide that is all you need really to use the printer, the HP Smart app is your user guide in fact. One tip on inserting ink cartridges: it is very easy if you place one finger behind the socket for the ink cartridge, don’t just push on the front of the cartridge – you’ll see what I mean. I saw some reviews where people had minor troubles that are alleviated by using my tip. I really like this little printer and it is solid, it is not a toy though it’s size may make you think so. It is useful as a second printer for me, but could be a great main printer if you don’t do lots of printing as the spot for the paper only allows 40-50 sheets. I would recommend this printer without hesitation but consider the design points I mentioned.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Portable Printer Must Have Private Wi-Fi

    Posted
    MGoose
    • Tech Insider NetworkTech Insider Network

    Initial guided setup through the HP Smart app was no issue. Plug it in, download the app, connect the printer to Wi-Fi and it is ready to print. The printer even has indicator lights sync'd with the app to guide you through installing the ink and loading paper. Build quality is pretty good. It is plastic, but it has a good mix of colors and textures. The fabric cover is also nice. It has a large multicolor indicator LED for status info. As printers go it looks very nice. Print quality is on par with other printers. Photo prints on the included sample pack of HP photo paper were of really good quality (although much warmer, with a red tint, when compared to how than they appear on the phone). It also prints reasonably fast for a compact printer. I will also note that the ink cartridge is small, but I wasn’t surprised since this a compact printer. My main reason for not giving the printer a higher rating is that it really isn't that much more portable than other printers and has a disadvantage when compared to them. The fabric cover looks nice, but it is not actually attached to the printer and is not really a case for transporting it. There is no place to store the cord nor does the cord come with a simple strap to store it neatly. The printer works great when on a home Wi-Fi network, but it is a pain to use when you are on public Wi-Fi or without Wi-Fi. It has no USB port and Wi-Fi direct was a chore to use on my Android phone and didn't work at all for my Windows 10 computer or iPhone (this a major issue for a portable printer). I also have an issue with is the creative marketing that appears on the box and I imagine in some sales literature. To be clear “scanning and copying” remotely via the HP Smart App means the app takes a picture using your phone and sends it to the printer. This is not a scanner, just a plain old printer. Basically any HP printer that uses this app can do this and it is not good for professional scans or copying. It is a decent printer, but there are lots of those. It has many compromises for a slight advantage in portability and aesthetics.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Printer, Zero Agent Support

    Posted
    uicc676
    • Tech Insider NetworkTech Insider Network

    I followed the instructions to install this printer and had tons of problems. I downloaded the HP Smart App on my Android 6.0.1 and the initial setup failed. The on screen instructions say setup will take several minutes but it sat on the first step for over 20 minutes just clocking. While it was still clocking, I downloaded the 123.hp.com software on my Win 10 laptop and initiated setup on it. The moment my Win 10 laptop made the connection with the printer the setup on my phone started working. They then both completed separately and I was able to print from both my phone and laptop. The photo picture printed on the Tango X from my phone was good quality, but documents printed from both the phone and laptop had random text shadows. A print Quality Test and Alignment did not solve the problem. After doing several print jobs from several devices I realized that the text shadows were always in the same place on the same document but in different locations on the page on different documents. This suggested that it was a setup/driver/communication issue and not a print head, alignment or cartridge issue. At this point I went online and couldn't find anything about this issue on the hp website so I initiated a Chat Session with HP support. After giving my product info and describing the issue, the chat agent said the product was new and they didn't have any support information to assist me ( he said he had checked with his supervisor) and referred me to telephone support. When you call telephone support and press 2 for tech support they refer you to online support but if you just stay on the line a while the automated system will give options for agent support - BUT HP Tango is not one of the options. I chose the deskjet option and got an agent who obviously did not have a clue, and didn't speak English very well either, but we were able to communicate. After giving her all the info and issue she put me on hold a while then came back on and said her system went down and promised to call me back in 30 minutes. Needless to say she never called me back. HPs' training must be awful. At the very least both the phone and chat agent should have been able to direct me to the HP Print and Scan Doctor download which I found on my own. The setup on my laptop put a Tango icon on the desktop and I opened that and found the HP Print and Scan Doctor download link under the Tools tab. I downloaded that and ran the program and it diagnosed and fixed the problem on the laptop. (some type of conflict problem.) However after running that fix on the laptop and then checking my phone, the phone could no longer communicate with the printer. After much fiddling with settings and deleting and readding the printer, I finally deleted the Smart App from the phone, reinstalled it, and manually put the printer in setup mode to reinstall it (there's a wi-fi reset button on the back of the printer, press & hold 5 seconds to enter setup). Now it is all working as it should and I can print wirelessly from any laptop or desktop on my network or my phone. Nice, but it was a lot work getting it right. The print quality is good - use the best quality setting not normal - but the speed of printing for documents is just average or maybe even a little slow. If you want to have agent support you might want to wait a while before you buy this printer. Also while searching for answers on HP support I noticed they mentioned that the Smart App may not work properly on Android 7 or higher phones. Glad mine is Android 6 or I really would have been pulling my hair out! My three stars may be generous, I was torn between 2 and 3. I like the product but there are definite issues with the product and support which is why I wouldn't recommend. I do like the Instant Ink feature that I signed up for.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      First of all, thank you so much for your detailed review. This information is very helpful to our product development teams, and we'll be using your insights to improve the experience for future customers.

      I'm sorry that you had some issues getting set up. However, I'm pleased to hear that you do like the product.

      I also want to apologize for the support experience that you had. As you were one of the first people to try out the product, I believe that you may have received the product even before our agents were fully trained. This isn't good enough, and I assure you that we'll be investigating our training process as a result.

      I do hope you enjoy using your new printer and If you have any other concerns, please don't hesitate to get in touch again at hp.com/contacthp

      Kieran
      HP Care HP

  • Rating: 5 out of 5 stars

    Excellent compact printer!

    Posted
    Dawntastic1
    • Tech Insider NetworkTech Insider Network

    I absolutely LOVE this printer! It is much smaller than your typical printer, yet better than the larger ones in many ways. The cover for the printer is unnecessary but nice none the less. Set up was a breeze, I used my iPhone and the coinciding app. Installing the ink was a snap, literally, it snaps in. I used all of the 5 included photo papers quickly as I had to learn to use the app and the first 3 photos were cut off or aligned incorrectly, user error on my part. But I must say the photos are beautiful! Seriously, they are professional quality.The ink was dry instantly. It printed the SnapChat filter flawlessly too. I immediately ordered photo paper from Best Buy to start printing more photos, no more paying for crappy ones at the local drug stores, I can now print them right from my phone in the convenience of my home. You can print documents from you phone or computer as well, which also look great, no bleeding ink. You can sign up for the instant ink with HP and get 50 pages per month for $2.99, that's the lowest plan, but you can print as many photos from your phone as you want and they don't count against your page number for the month. Its kind of confusing but I signed up anyway because the first 2 months are free so I figure I'll know if I like it by the time my free trial is up, worth a shot since you get more free ink!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall good printer

    Posted
    chefcg1
    • My Best Buy® Elite MemberElite Member

    First off let me say that I have researched my purchase decision to death! I have read every review of pretty much every printer for the last 3 years. I'm replacing my decade old Canon MG6120 that has served me well, but with some irritations over the years and recently a print head error I can not get rid of. I'm not a heavy printer at home, but do want the ability to scan and print when i want to. The biggest issue with pretty much printer I have ever used/owned is the buggy software. Why on earth is it so hard to install printer drivers that actually work the way they should? Every printer out there has complaints about this issue and especially Canon printers. This alone is why I did not get the top rated Canon TS9120. My next choice was the HP7155 which received overall good reviews. During my research I came across the HpTango-X. What a little gem. uses basically the same printer heads as the the 7155 and has the same resolution. I got to thinking do I really need a built in scanner? my cell phone can take care of that with the free app. Reviews on software installation were good with the exception of PC installation (more on that in a few). So this pretty much fit the bill. Received my printer yesterday. Package was a nice manageable size! Set up is a breeze, unpack plug in, put ink in, install HPsmart app on devices. I set it up on my ipad pro, ipad mini, iphone Xs Max, and my wifes iphone 8 plus in under 15 minutes. Now i had to set up for my windows 7 PC. Since I run windows 7 and not windows 10 I went to the HP support for the printer and downloaded the driver for windows 7. Installation took under 10 minutes. Very easy and worked like a charm. I honestly do not understand the reviews of individuals complaining that it was complicated to install on a PC..it isn't! Actually it was probably the easiest PC install i have ever done. After all this was set up I did my print alignment which took a minute or two and all was good to go. I printed a couple test items and print quality was as good or better than my old Canon. It printed much faster than my old Canon at best quality. Don't get me wrong is not lightning fast, but it starts to print almost immediately unlike my Canon which would take forever to start. All in all very happy so far. As for Pros: Simple set up sleek design space saving good quality printing (that's why we buy a printer) Cons: Cost ($199 for the one with the cover? $50 seems really really steep for a cover! I can honestly see maybe $20, but $50 is a little ridiculous). Print speed No physical scanner (software app really negates the need, In today's day and age we all pretty much have $1000 cell phones with top of the line cameras built in.) So far so good I would highly recommend this to anyone looking for a good basic printing solution for your home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Impressive & Compact Home Printer

    Posted
    CriticalEye
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    My initial impression was that this is a very minimalist, attractive looking printer. It’s definitely geared for home or home office. The appealing wrap-around linen cover makes it look like a large book of some sort when it’s not in use. The Tango X works best with phones & tablets and not desktop computers. I attempted to print from my desktop without success. Before setup, it’s best to download the HP App and create an HP Connected Account. Initial setup didn’t go perfectly according to the instructions, but it was still largely painless. Most print jobs are surprisingly fast and crisp looking, with one exception. Printing a full page black & white photo took so long, I stepped away and had plenty of time to make a cup of coffee. The Smart App is very helpful & will also let you know when paper or ink is low. The only negative: there is no USB port or other way of connecting directly to a device. So, if there is a connectivity issue with WiFi, you’re down for the count. Also, a minor issue, but the little tag with the HP logo on the linen cover has a tendency to catch on print jobs which causes a back-up on the following pages. Overall however, this is a good choice for a home printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Futurizing

    Posted
    sollyp
    • Tech Insider NetworkTech Insider Network

    This printer really does look nice. It is small and easy to carry around. It looks modernistic with its cover. When not in use, you can just fold it in the cover and it doesn't take up that much space. It is definitely just nice to look at. However, it has alot more going for it. First off, it prints. That is it's primary function and it does it well. One thing you should know, it is slower than other printers. Its purpose is a home printer. It is not meant to print out large quantities or do it very fast. It has a 50 sheet input and 20 sheet output capacity. However, a school paper? Or some office document? No problem. Now what I mean by futurizing is that it is able to print from any device whether it be computer, tablet, or phone via wifi. It is able to connect to the online assistants (Cortana, Alexa, and Google Assistant) and get things printed. It is an addition to the smart home trend and fits well into that system. It can "scan" by taking pictures and turning that scan into a document. Now this is definitely a useful feature to have but I would not call it a true "scan" feature. Setting up the app on devices like tablets and phones was fairly easy. However, setting up on the computer was a bit more difficult than I anticipated. It works differently in that it isn't just a plug and print. This printer also tries to have a new approach to buying printer ink by having a subscription service. There are fairly cheap plans that start at 3$ a month to 10$ a month. I'm not entirely sold on this plan as my printer needs vary month to month but I do think that it could be an affordable way given the cost of printer ink. Only time will tell if this subscription based system works well. All in all, I think this a great attempt at integrating a printer into the smart home environment.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's Good, but...

    Posted
    Cipher469
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    The Good: The Tango X is a nice printer that operates wirelessly and is compact enough for easy portability. For a printer, one could even say it’s attractive in appearance, and comes with a grey “bookbinder” cover, adding to its cuteness. Via a downloadable app, it prints documents and photos in b&w and color from your smart phone, tablet, etc. In addition, it is purported to be Amazon Alexa, Google Assistant, and Cortana compatible. The paper tray has a 50 page capacity. Setup is very easy right out of the box. Download the HP Smart app, plug printer into an outlet, install the two ink cartridges, load paper, and let the app instructions guide you through the Bluetooth connection. You are ready to print! Printing is not fast, but is OK, and is fairly quiet. Document print quality is very good. The Not So Good: Photo print quality is just OK. Colors are a bit flat, rather than vivid, especially when compared to other HP printers with which I am familiar. As to using voice commands for printing, that is unsuccessful so far! My Amazon Alexa recognizes the Tango, and sends items to print; however, nothing prints! Searching HP’s site is of no help. The price is a bit steep, as compared to other HP printers that provide additional functions. Bottom Line: The Tango X is a nice portable printer. It is wireless, easy to set up, has some nice features, and prints documents well. Voice command and photo printing are not done so well. HP makes a number of fine printers; and, given the shortcomings and pricing of this one, I would not recommend it to a friend.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect all around printer!

    Posted
    MemphisTechieRN
    • Tech Insider NetworkTech Insider Network

    Since moving, I didn't want to clutter my office with my old printer - which was a giant relic "3 in 1". The HP Tango, on the other hand is very compact - to put it mildly. But, don't let the size fool you! Inside the small body, this printer packs a punch. My first test was a 4 by 6 photo on the included bonus photo paper. The "instant ink" technology dries IMMEDIATELY. Seriously. The image looked like it came directly from your local photo shop. In other words, Perfect! Even better, this photo came directly from my android phone to the printer. Speaking of which, the setup was a breeze. Install the app to walk you thru. Then install the print cartridges - align the print heads and BAM install complete! Don't just think this is a photo printer though, you can also print regular documents as well. You can connect all the devices in your home - be it phones, laptops, desktops, or tablets. It truly cannot get any simpler than this. If needed, you can join their program where the printer will automatically let HP know that your printer is running low on ink, and they will send more. If this is your type of thing - then this may be extra convenient for you. To me, it's just... Sort of... weird feeling so I opted out. Either way, this truly is a great all-'round printer that should fit everyone's needs. Did I mention you can scan and copy via the app too? Could this be the death of the 3-in-1's of ol' ?? To me, yes. For you, I'd say go and get it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Built nicely!

    Posted
    CoppinFam
    • Tech Insider NetworkTech Insider Network

    In the box is the printer, a cover, the power cord and an additional small pack of photo paper. Overall, I love this product. I love the sleekness and the portability. The printer is lighter weight then the normal printer copy scan and it will easily fit in a back or a wide laptop bag. I did put the printer in a wide laptop tote/bag and was not able to keep the flap around it because it was too big. Connectivity and setup is a breeze. When you open the printer flap, there is an information (i) button, press it and it will print out the Printer Information Page. On this page, it shows you how to directly connect to the printer to print ANYWHERE! (To print additional network information and to solve any wireless problems, press and hold the information button for 3 seconds until all lights are lit, and then press the information button and the Resume button at the same time.) Download the HP Smart app and add the printer for even more options. Printer quality is excellent. I was able to a school note and a spreadsheet for work pretty quickly! Just pull the paper adjuster and resize to 8x11 or 4x6 photo paper. Overall, I love this printer and I would definitely buy again. I would definitely recommend to students or anyone that uses a printer frequently and this would even be nice at a family function to take a photo home! I love this option because not only does it print out photos but you can also print out documents as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice hidden printer

    Posted
    ravedave
    • Tech Insider NetworkTech Insider Network

    I have been wanting a new printer for a while, and its always so hard to choose one. My old canon, you cant buy the ink for anymore at a store. This is much more compact than my old printer/scanner. You have to download the app first, there is a HP app called HP smart you need. Make sure you choose the correct app from the store. I set up my wifi network from the app (so easier to type in the wifi password than using the printer). The printer comes with a single black and a single multi color cartridge. I printed a test pdf. It came out decent, not great. it took less time to load and print from my old canon printer. I did have some bleed I did not have previously. You cant really scan with this so that is disappointment. if you use the included cover you can not leave paper in it, so you can add a print to the que when you get home and set it all back up. there is no paper hold for when it prints. There is an ink subscription you can get. I did not try the smart assistant ( I have siri) Pro: easy setup small footprint much quieter than older printers love the cover to hide the printer I can print right from my iPhone cons: if you use the linen cover you cant keep paper loaded once it has printed, the paper needs a flat surface, no tray is included no true scanned noticeably slow no siri support

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Welcome Small-Sized, Quality Output Printer

    Posted
    JBCTECH
    • Tech Insider NetworkTech Insider Network

    The HP TangoX Printer is a welcome offering for those looking for a small form-factor with quality output. It comes with a mat that doubles as a sort-of protective carrier. Also, the notifications that come via colored lights are attractive and have a ‘modern’ feel. Initial setup couldn’t have been easier using the HPSmart app (all platforms). I was up and printing in less than 5 minutes. However, when I moved it to my office and needed to connect it to the WiFi there, I encountered a process that was not intuitive. Expecting to use the app to reset the wifi for the unit, I discovered that there is no feature for doing that via the HPSmart app. In order to reset the wifi, you have to hold a small button below the larger power button on the back of the printer. It is not easy to see or find. Essentially, you have to go through a process similar to the initial setup. Once I understood the process, it worked fine, but it feels very unintuitive for a printer that presents itself as being built for mobility. I believe this could be addressed in future software updates and hope that HP makes it possible to do this process thru the app. This is a handy printer and was put to good use immediately. I only gave it 4 stars because of the issue (mentioned above) relating to changing the wifi setting.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Sleek, with great prints

    Posted
    Aaronxx7
    • Tech Insider NetworkTech Insider Network

    Very sleek compact printer, with lots of options when paired to the HP app. The printer has no screen, but does have a few buttons. it's designed to be used with smart phones, and setup anywhere. It comes with a sturdy cloth covered carry folder, and a few sheets of 4x6 photo paper. It was very easy to direct connect to it, and pretty easy to set it up to work on my home network (which makes it easier for everyone in the house to use it, plus you can enable the "print anywhere" feature, where all you need to do is email your printer a picture or document while you are out and about, and it will be printed at home for you) I must admit, I had some difficulty after setting up my printer. With a software update that for some reason, did not complete. After a few restarts by unplugging the unit, everything was fine. I printed a test page, the letter quality was very nice, similar to that of a laser printer. I also printed 2 photos from my phone, the prints are exceptional. They seriously looked just as good as the photo booth prints. Overall this printer is very impressive, and if you add HP's instant ink option, how can you go wrong. I am not letting my bad update process effect this printer's score, because I think that was a unique problem , and the printer has been great since

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New generation of printers

    Posted
    MrAnubisKitty
    • Tech Insider NetworkTech Insider Network

    At first glance, this is a sleek, attractive device that doesn't look at all like a printer. It comes with a gray cloth cover that allows it to blend with the decor of a home office. It works with various assistants,like Cortana and Alexa, and even goes with the cloth covers of recent Alexa devices, like the Echo. This printer does require the use of a smart phone and a downloaded app to get started, but this was clear before getting the device. If you're not comfortable with this, you might want a different printer. After initial setup, you can print from your computer wirelessly also. With the app on your phone, you can send pictures and documents to the printer, even when you're not home. The cover is removed before using, and it sits under the printer, so your pages will come out on top. It comes with a few pages of photo paper to try out. Another feature is the Instant Ink subscription service, which is optional, but fairly inexpensive, and gives you the ability to print photos from your phone for free, without counting toward your monthly usage. Not only can you print pictures, you can scan documents using your phone, then print out. This is such a versatile device and would make a great addition to your home office.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Design and Features

    Posted
    JeffersonNorCal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted a full function all-in-one printer with a small footprint. I also wanted to get an HP because my last two printers have been Epsons and had frustration with their print heads, ink smearing, menus, tech support, etc.... Anyway, this is truly an innovative design. Makes complete sense to not build in the expense of a screen when we all have smart phones. It prints easily from my phone as well as laptops and iMac in the house, and all my visitors computers, tablets and phones as well. It also quickly adapts to different paper sizes. I will occasionally pop in some 4x6 photo paper and print shots immediately from my phone which is fun for the kids. I have the model with the cover/flap and it helps hide it, but it may become bothersome in the future to continue to uncover it every time I want to print. The printer looks pretty nice without it with minimal buttons and configurable light behavior. Exactly what I needed. Quite happy and I even signed up for the ink subscription. Hopefully I'll be just as happy in a year.

    I would recommend this to a friend