Customer Ratings & Reviews
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Customer ratings & reviews
Did not do what I was told it would do.Posted
I was informed this was easy to use and operate. That the xl ink cartridges would print between 200 and 300 prints, 4x6 or 5x7's. It would not operate wirelessly, had to get an ethernet cord to operate it on location. Went through two sets of xl ink cartridges just printing (100) 5v7 prints.
No, I would not recommend this to a friend
I'm very sorry hear that the printer isn't performing as promised. It's always our aim to provide a reliable experience in every aspect, so I regret that we fell short here. To that end, I'd really like to see how I can help rectify the concerns you noted.
With regards to issues setting up the printer wirelessly, I have a few recommendations for you:
1. Ensure the Pen door is closed
2. Press and hold the Wi-Fi button (at the back of the printer) for 5 seconds
3. Confirm that the printer is in AWC mode (indicated by rotating blue light)
4. Power cycle the printer and network router or gateway and try to connect again
5. Enter WPS Push Button mode by pressing and holding the Wi-Fi and Power buttons for at least 3 seconds
I also have some tips for lowering ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. If you have and are still using quite a bit, Instant Ink might just be worth a try. Many customers like our available plans as they're based on how many pages you print monthly instead of the ink itself. This works out really well and ultimately saves you money, especially when printing a high-density photo or document. For more details, you can visit this link: HPinstantink.com
If this troubleshooting doesn't provide a resolution, please contact us for further support. We'd be more than happy to help, so you can get in touch anytime via this link: hp.com/contactHP
Portable Printer Must Have Private Wi-FiPosted
Initial guided setup through the HP Smart app was no issue. Plug it in, download the app, connect the printer to Wi-Fi and it is ready to print. The printer even has indicator lights sync'd with the app to guide you through installing the ink and loading paper. Build quality is pretty good. It is plastic, but it has a good mix of colors and textures. The fabric cover is also nice. It has a large multicolor indicator LED for status info. As printers go it looks very nice. Print quality is on par with other printers. Photo prints on the included sample pack of HP photo paper were of really good quality (although much warmer, with a red tint, when compared to how than they appear on the phone). It also prints reasonably fast for a compact printer. I will also note that the ink cartridge is small, but I wasn't surprised since this a compact printer. My main reason for not giving the printer a higher rating is that it really isn't that much more portable than other printers and has a disadvantage when compared to them. The fabric cover looks nice, but it isn't actually attached to the printer and isn't really a case for transporting it. There is no place to store the cord nor does the cord come with a simple strap to store it neatly. The printer works great when on a home Wi-Fi network, but it is a pain to use when you are on public Wi-Fi or without Wi-Fi. It has no USB port and Wi-Fi direct was a chore to use on my Android phone and didn't work at all for my Windows 10 computer or iPhone (this a major issue for a portable printer). I also have an issue with is the creative marketing that appears on the box and I imagine in some sales literature. To be clear "scanning and copying" remotely via the HP Smart App means the app takes a picture using your phone and sends it to the printer. This isn't a scanner, just a plain old printer. Basically any HP printer that uses this app can do this and it isn't good for professional scans or copying. It is a decent printer, but there are lots of those. It has many compromises for a slight advantage in portability and aesthetics.
No, I would not recommend this to a friend
Innovative, simple, and quickPosted
If you print things casually at home, this is the printer you want. They got it right. I've had lots of home printers over the past 20+ years, and this one is a refreshing change. Looking at it from every angle, setting it up, printing, copying, I just think, "hey that's a great idea!" It takes a very small footprint. The device has almost no physical controls on it, it runs from the app on your phone or computer. It doesn't have a power brick, you just plug in a normal figure-8 power cord. It doesn't use a paper tray -- you just open the lid, which also acts as the paper feeder. It catches your printed pages on the gray cover thing, or I just positioned a box on the floor in front of it and that works just fine if you've minimal desk space for it. Setting it up through the app was surprisingly easy. It instantly found the printer, no waiting around. I didn't have to sit there and watch a "searching." countdown. The app shows you how to load the paper and ink, and it knows when you've done it. Documents printed quickly and clean. Then I used the "copy" feature. It used my phone's camera to scan an image, and I thought, "wow, what a great idea, if this works!" Sure enough, it found the page I wanted to copy, and it even squared it up automatically. The copy came out pretty good; not letter quality, but for sure good enough for a copy. I printed a picture off of my phone -- the printer knew when I loaded 4x6 paper and printed appropriately. The pic print came out just as good as other contemporary inkjets, so I'm happy with that. It is really minimalist, but it has the features that you really need and it does them really well, and it's super easy to use. When you don't need it, you can tuck it away easily, it's cloth cover is a really nice touch. However, I'm a maximizer, so there's a few features I'd hope to see in the future. First -- I (gasp) drove a cup hook into the side of the printer, punched a hole in the cover, and with a piece of cord I now have a page catcher so it takes even less space on the desktop. Also, there's a lot of missing opportunity here for mobile users. If this had rechargeable batteries, USB or SD card memory, and more focus on direct printing, it would be awesome to take on the road. I do have a trip this weekend, so I'll put the "print anywhere" feature to test! All that said, this printer is highly recommended for the casual home user. I'll probably get this printer for my relatives who always need tech support : @@@@@@@
I would recommend this to a friend