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Ok printer for mobile devices onlyPosted
I want to begin this review by stating that I have been in the IT industry for over 18 years. I've setup and installed hundreds (if not thousands at this point) or printers. I began by setting this printer up in my office. Un-boxing was super simple, and all there is to it is plug it in and turn it on. You need to download a smartphone app called "HP Smart" which guides you through the process. It immediately found my printer and began walking me through connecting to my wifi. I am using 802.11x at the office, this requires login from Active Directory (Windows server authentication for you non-techies) to allow on my enterprise wireless. This printer does not support this very widely adopted technology so it was impossible to use this printer in my office without setting up a new type of wireless. This was the first annoyance. So I took it home. I plugged it in, and spent literally an hour trying to figure out how to connect it to my home network. It retained the settings from my office and nowhere on the printer itself or the smart phone app does it give me the option to change it. I went to HP.com and downloaded the user guide, and followed instructions to reset to factory settings, then I could connect to my home internet. For a printer meant for extremely non-technical people, this was insanely frustrating and ridiculous. For most users who are not changing networks, setup is still very easy. For a technical person used to setting up printers in a more advanced / correct manor, this printer is infuriating. Once setup I ran through the "calibration" setup. This was easy and required no interaction from me other than to print the page, it self aligns. I put in some photo paper that came with the printer and printed a couple photos. You have to set the paper size in the app before printing despite the printer having sliders and being able to detect paper width. The app offers no preview to show you which orientation your printing from so my first photos came out sideways leaving white borders on the sides. This was easily solved, but wasted some sample photo paper. Once properly rotated though, the photos came out easily and in very good quality. This printer relied on your phone camera to take pictures of documents then use those pictures to print out "copies". There is no built in scanner in this printer so copies / scans are really printed pictures of documents. The app addresses this by blowing out the contrast so you have extreme whites and blacks. The result is a very decent copy, for most people this will be acceptable. For any real business need though, an actual scanner will still be better. This printer supports AirPrint for Apple Devices so you can print without the need for the HP app itself, though the app has some nice features that pair well with the printer so I'd recommend sticking with the HP Smart app instead. Overall I don't really see the point in this printer. I am not sure the goal or aim here. It is too overly simplified in my opinion to be really useful. It relies heavily and almost exclusively on smart phone printing, though you can print from a PC or MAC, there is software available that will interface, but this does not work like a regular printer. If you are extremely technology illiterate, only have a mobile tablet or phone and need the most basic and simplistic printer on the market, this may be for you. Otherwise, look to anything else.
No, I would not recommend this to a friend
First of all, thank you so much for your detailed review. This information is really helpful to our product development teams, and we'll be using this to improve the experience for future customers.
It's great to hear that you took to the print quality and features of the HP Smart app, but I am sorry for the frustration you experienced with some of the printer's wireless capabilities. Considering your extensive experience with printers, I can fully understand your disappointment when not being able to set this one up in your office or easily switch to a home network.
As you rightfully noted, this printer does not support the wireless protocols typically used in an office. On the contrary, it's only intended for consumer use on home networks. Although you had some initial issues with connecting the printer to your own, I'm pleased to hear that you were ultimately able to do so after a factory reset.
If you'd like to avoid taking that step in the future, however, a 5-second press of the Wi-Fi button will restore the printer's default network settings alone. Step 8 of the following document explains this: support.hp.com/us-en/document/c06069834
For any other questions that you may have, please don't hesitate to reach out. We're always happy to help, so feel free to get in contact with us anytime: hp.com/contactHP