Customer Ratings & Reviews

Gets the job done; however the touchpad is very sensitive and can stick.

The battery doesn't last long and the processor is slow, I thought the core i5 and video card would be fast but I found it slow.

Was working well, but there is short circuit in keyboard. Typing Q is shutting down the laptopn

nice laptop it very light so can bring anywhere price good

My work gets done but when playing games it’s absolutely horrible, games barely get to 50 fps wouldn’t recommend if you want to have this as a first starter in gaming

Delayed my order twice and then ended up canceling my order entirely, now im a month into college and still no laptop. Fml dont buy stuff here

it is piece of trash died less 6 months having it I hp needs to make this right !!@!!

The laptop is really bad, First the laptop is really slow, second is the laptop's mother board gone in only in a year. I really cant blv that.

I had my laptop for 3 months before it shut off and wouldnt turn back on. The power and charging light was just blinking. It was sent to bestbuy service where they were unable to fix my laptop. Now theyre offering me an exchange, hopefully the next one wont break on me.

best buy has to be the worst customer service there is on this planet. this is a good laptop but buy it somewhere else. best buy will not honor any of their guarantees.

It costs more than a ps5 and is far weaker than the ps5. Can barely get 40fps in NEW VEGAS. Thats wild. That game came out in like 2010. Sound is meh. Keyboard is really nice, screen is nice. Its a very weak system, do not purchase this for full price.

Laptop keeps crashing and sometimes even restarts itself. Not happy at all with this purchase.

I hace been issue with mu battery laptop, i hace to keep charging all day

Bought a Certified Geek squad Open Box like new as a present. Arrived, everything looked great, the box wasn't damaged or anything. When the recipient went to turn it on after their birthday party, the screen was shattered (no visible damage to the outside or inside the device.)

great value for my grandkids if bestbuy can low the price

Not powerfull not worth it. Hfotxtcpydhcjcjvpjfvpuuf

My laptop when arrived had the screen glitching and i try to fix it by installing new drivers and didnt work

Not really like this item because delivery was so long around one month

Open box, wasn’t clean, scratched and was supposed to be in excellent condition.

Got this for my wife, she really enjoys it. It's easy type on, has a huge mouse pad and runs very quickly. She ran some games for a while and it does get a bit loud when using it, but the fans dona good job keeping it cool. Would definitely recommend for the sales price we paid for it.