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Customer Ratings & Reviews

Your price for this item is $169.99
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The regular price is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 326 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 326 reviews
  • Pros mentioned:
    Price
    Cons mentioned:
    Laggy

    Rated 4 out of 5 stars

    Good phone but can be slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price the phone is amazing and loaded with features. Can be a little laggy though

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      Thank you for your precise review. It is great to know that you are having a wonderful time with your Honor 5X.

      This smartphone was designed to impress with its elegant and strong aluminum magnesium alloy body, and its octa-core Qualcomm Snapdragon CPU.

      Please follow us on our social networks and keep sharing with us your comments of your Honor 5X: Facebook.com/usaHonor and Twitter.com/Honor_usa

      Thank you for choosing Honor. NF HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome price for awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my Dad. Didnt want to buy an expensive one. Works great. My Dad loved it Since it is unlocked it can be used on all GSM network

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much for your feedback Master. It makes us very happy to hear that your dad is satisfied with our devices. Your satisfaction is our priority and we always strive to provide our customers with the best phones and features in the industry at the best price possible. Thank you for choosing Huawei and I hope that you have a great day. HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Beautiful design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design is very nice, the finger print sensor work flawlessly, excellent phone for the price

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the fantastic feedback, miltonmasaya. The design was inspired by futuristic art combined with world-class architecture found throughout the world. Were also very proud that you are impressed with the finger print sensor. It uses a a second-generation FPC sensor that is able to unlock your 5X in 0.5 seconds. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Good and great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the size of the phone as well as the features on the canera! It may not be considered the best but for the price it is an amazing deal!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the great review, glamgrl26. Within the $200 price range, we believe the 5X is one of the best options around. It's great hearing our customers feel the same way. It's also great hearing that you are enjoying the 13 MP camera. A lot of the great images you take are due to the SmartImage 3.0 image processor. In the 5X it ensures that there is clarity in every shot. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Great phone for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use phone. Reasonable price. i particularly like the double Sim card feature

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you consider the Honor 5x a great value. (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Super phone at unbeatable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has tremendous functionality. I love it. Super easy to use. It came unlocked and will work with any US mobile carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Coming from Sony Experia Z3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll make this as simple a review as I can. I paid $169 for this phone, it's an incredible value at that price. What does it do better than other phones, nothing. It doesn't have a better camera than X, or a faster processor than Y. It does however do plenty of things right, camera produces nice pics, processor is quick, and it has very good call quality which trumps all the other BS when it matters most.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We agree, the Honor 5x is an incredible value at that price and we are excited to have brought it to our customers. It's got top of the line fingerprinting technology, a snapdragon 616 processor and 2 GB of ram, and cool features like our phone manager to help conserve battery life. Thanks for the 5 stars! [sv] HuaweiCustomerCare

  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great Unlocked Phone on a Budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the features it has, like the fingerprint scanner, it really is a great alternative to the more expensive phones out there. I wasn't a huge fan of the look and feel of the phone's software though...trying too hard to be like an iPhone. But it started to grow on me and I kind of like it now. I recommend this phone for anyone looking to stay away from the iPhones/Galaxys

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for looking into the 5X, we are happy to hear that it is working out well for you. Our goal was to make a phone that had great value and was accessible to as many people as possible. With the our Low price and it being unlocked you really can't go wrong with the 5X. Your recommendations are very welcomed and we hope that you continue enjoying your 5X. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Great Phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now two Huawei. They are great phones especially for the price. Good camera and has many features of new smartphones.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you consider Huawei smartphones great! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Build quality, Price

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am switching from being a samsung shop to a huawei shop. Cheap, great build and great quality...

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great Phone for a low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great!! I bought it cuz i really wanted a cheap phone and this was a small amount. It takes great pictures. The fingerprint scanner is amazingly fast and it never just dies on me. It will withhold a certain amount before dying. The charging time though is pretty long takes about 3 hours from completely dead to fully charged!! Thats all I have to say this phone is great!!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the 5 stars! It is wonderfully hearing that you are so pleased with your 5X. Our goal was to make a phone that was affordable but did not lack in is features. With the excellent 13MP camera and the Fingerprint sensor, it sounds like you are enjoying the the great features as well. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it while it was on sale. To be honest, the speakers sound tinny, there's not vr, and its a little on the thick side. However, the camera produces descent shots, the fingerprint scanner works amazing, and the display is nice. Out of all the phones I have used, this one was the one that most impressed me. In a nutshell, you get what you pay for and then some.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for your review! We will forward your concerns regarding the speakers, the lack of vr, and the thickness to our development team as we are always looking to improve our products. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I play a lot of games and this phone has so much storage and room for more. Great pictures

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Yes! The octa-core processor the Honor 5X contains is great for games and the 13 megapixel camera definitely does take great pictures! Thanks for shopping Huawei! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleasantly surprised. The phone functions extremely well. Easy to use, Good camera, good size screen.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the 5 stars, Pops. The 5X functions so well do to the 64bit, Octa-Core cpu. As well, we hope continue to enjoy capturing great moments with the 13MP camera. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Work all around the globe.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone do not have top class features, but it is good value for money. Works on all networks outside US.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      The Honor 5X is the first Honor metallic phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) Note: The Honor 5X is compatible with GSM networks like AT&T and T-Mobile. This device will not work with CDMA carriers. (NS) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Greatest price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honor phone is excellent is last long when you fully charged. It's cheaper than Apple phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Satisfied with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and phone for price. Overall very satisfied

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks you for your review! We are exuberant to learn that you are satisfied with your device! (SP) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Great Phone but careful with SD Card & SIM in tray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this unlock phone, it works great with AT&T & T-Mobile network, the only thing I do not like is it has trays to put SIM & SD Card. My SIM & SD Card (slot 2 from top) got stuck! It is a poor design! I prefer slots instead of try. Also, the OS takes up too much of 2 GB RAM! They should release some RAM for Users usage.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're sorry to hear that your SIM and SD card got stuck in the tray. Here are some steps you can take to troubleshoot your issue:

      1. Vertically insert the provided eject tool into the hole on the card tray and push hard for the card tray to pop out. Then, remove the card tray from the phone.

      2. If the eject tool can't push the card tray out, try harder. If the card tray still can't pop out, take your phone to an authorized Huawei service center.

      3. If you can't take out the card tray after it pops out, take your phone to an authorized Huawei service center or call us at +1-888-548-2934.

      4. If your eject tool is lost, use a paper clip instead of an item that is easy to be broken or deformed, for example, a toothpick.

      Hope that helps! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    FANTASTIC CELL PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PURCHASE, GREAT CAMERA AND GOOD MEMORY, BATTERY

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the feedback ,Mary. we are happy to hear that you are pleased with your 5X. The 5X comes with a cutting-edge camera that captures high quality images in a variety of different shooting scenarios. And with the wide F2.0 Aperture, we're sure that you are taking some great pictures. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great camera and long lasting on the battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the phone to be very good, the battery have a good life spam. Also the camera is great.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the review! We're proud of the battery life on the Honor 5x. It's got a 3000 mAh battery paired with an Integrated SmartPower 3.0 technology to help reduce power consumption by 30%. We're so happy to hear you are enjoying your Honor5x! (SV) HuaweiCustomerCare