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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 326 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 326 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Solid phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone exceeded my expectations. I bought it as a replacement phone and was going to use it only for a short period of time before my regular phone gets replaced by the insurance company but I have fallen in love with this phone so far. The price made me think initially that it would not be great but it met almost everything I need in a modern cell phone. I will recommend this phone to any one.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Inno,

      We are glad that you are enjoying your Honor 5X!

      Please share with us your favorite features through our official channels.

      Web Site:

      http://consumer.huawei.com/us/index.htm

      Hotline Support:

      888.5HUAWEI / 888.548.2934

      E mail :

      [email protected]

      We invite you to follow us throgh our official Social Networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Phone does everything promise plus more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It is a great competitor to the Samsung Galaxy S5-S7. It does everything it promises and has a great power management system so the battery lasts a long time. The touchpad (text keys) is a little smaller but it's not problem at all. This an all around excellent phone from Huawei and I highly recommend it. Finally an suitable competitor to all the other expensive phones. Great Job!!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for your positive feedback! We loved hearing that you love your smartphone and find it a great value. It gives us great satisfaction to learn that our Honor 5X with it's 13 megapixel camera receives your high recommendation! Thanks for your busisness and your awesome review! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great , very nice screen , camera and battery they are all are great .

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Yes! The Honor 5X is a great phone with it's 13 megapixel camera and it's 3,000 mAh battery. It definitely fits the category of great. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Build quality

    Rated 4 out of 5 stars

    Great budget device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huawei has entered the US market and has set a new standard for what a budget device should be; so many features that you not expect to find on a lower end phone. Huawei used excellent build materials with this device and continues to surprise me. I'd recommend this phone to anyone on a budget.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the great feedback, JohnnyH. We would also recommend this phone to anyone on a budget. With great features like the 13MP camera, full HD display and excellent fingerprint sensor, the 5X provides a great value. Thank you for the review! (DM) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim, Price

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone good quality for low price and the good thing it's dual sim card !!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the positive review on your Huawei Honor 5X! For under $200, the Honor 5X is our most popular smartphone device. Feel free to follow us on our social media channels: @USAHonor on Facebook and @Honor_USA on Twitter for more information. (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great Cell phone for that price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is very good, the battery lasts more than one day and it charges very quick. At the beggining I was a little unconfortable with the size, once my former one was smaller. But now I got used and I think it's perfect!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the excellent feedback, Asusy. With the 3000 mAh Battery and Smartpower 3.0 you should have plenty of time to enjoy your 5X between charges. Again, thank you for the fantastic review. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Excellent buy for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone for my wife, as a birthday gift. A month later, have heard only good things - about the camera's technology, how light the phone is, it's generous size. etc. It even survived an unprotected fall unscathed.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the fantastic feedback! We are happy to hear that you your wife is enjoying her 5X. I'm sure s he is taking great pictures with the 13MP and wide F2.0 aperture, 28 mm wide angle lens she is taking some great pictures. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Cool phone w/some problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hardware, nice looking screen. It's not top of the lime quality, but it is 400 less. Phone can be upgraded to Android 6.0 very easily. I read a lot about the UI, and found that you don't have to use the "easy" ui. You can use a standard ui, although the standard ui has an oddball or stripped file system (no apps file). The apps file can be created though and then shortcuts put on the desktop. Otherwise all apps go straight to the desktop automatically, creating a ton of clutter. The desktop can be set to full rotation, which is a nice feature. The fingerprint scanner works very well and can be used to lock apps and files. I have had a problem adding music since upgrading to 6.0 and it's frustrating. My wife has an Asus Zenphone2 and this is just as good.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the great review, 6Riders, we greatly appreciate it! We currently are in the middle of a random staged OTA roll-out for the D003 patch which should help to resolve the issue that you are currently experiencing with your music on Marshmallow. The added security of the fingerprint sensor for files and apps gives great piece of mind knowing that your information has that extra level of protection. We are so happy to hear that the Honor 5X has met your expectations. Thank you again for your review and thank you for shopping Honor! HuaweiCustomerCare

  • Rated 5 out of 5 stars

    unlocked huawei honor5x phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone for me because I don't want to be locked in with 2 year contract also setting up phone was incrediable easy . for the price i paided with promotion from honor and discounts paid almost next to nothing it has fingerprint option easy screen to navigate apps and sound is good plus since it a goggle phone i will updates first. Ilove this phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're so happy to hear you love your Honor 5x! Its fingerprint reader is top of the line, it's quick and easy to use, and for that price, it is one of the most valued phones at that price range. Thanks for the 5-Stars. [sv] HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    This phone is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to replace an outdated lg from tracfone . It has not disappointed. the only issue I've had is DO NOT Carry in back pocket as phone will bend. it cracked the protective glass shield( easy fix) but I was able to bend the phone back and replaced the screen shield and it is good as new. Why anybody needs a $700 phone it is beyond me!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      Thank you for your nice review. It is great to know that you are having an amazing experience with your Honor 5X.

      This phone has an octa-core Qualcomm Snapdragon CPU that will provide you the perfect balance between performance and efficiency.

      Thank you for choosing Honor. NF HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. It's not the fastest out there but it will do for now. I am enjoying my purchase nothing really bad to say about it. Takes good pictures. Would recommend. I had an LGV3 prior to it bricking on me. This phone does not heat up while charging like my old LG.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you are satisfied with your purchase! (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    $200 for this? Well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my note 4 motherboard fried, this was going to be my bridge phone to another flagship. I have been pleasantly surprised by this phone, it's not a flagship, but it definitely isn't a slouch. It has some great features for the price point. I love the fingerprint reader placement on the back, and it has some unique abilities to check out. It has made me a believer that we don't need to pay 900 dollars for a solid phone anymore. I'll be using this one for a while.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the fantastic feedback, Matt. We believe for the price the 5X can't be beat. Hearing that we been able to make you a believer as well is music to our ears. Out goal was to make a great phone with flagship features, but not at a flagship price, reviews like this let us know that we are on the right path. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have heard of huawei and after reading reviews I went to Best buy for a better look at phone.I was very impressed.After purchasing it and using it I found for the price it is just as good if not better as some of the so called big name's and Sellers . wonderful speed and features.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the great feedback, Rambo. We are very proud of the 6P as well. With the 3450 mAh battery, 12.3 MP camera and 4K video, we think the 6P can compete with any flagship phone. We are happy you joined the 6P family and we really appreciate your great review. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    As gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 4 phones together for Back home as a gift and they loved so much.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on the phone before my purchase. And it's been great, only locked up once since I've had it so far and that was just after the Android update. GPS, 4g LTE on at&t works great. Pics are awesome. Good all around phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Excellent, the Honor 5x is a great phone at an excellent value. Even more so after the newest android update. We're sorry it froze up on you after the update, now that the update has been completed it shouldn't happen again. We appreciate your feedback and have no doubt you will continue to love using the Honor 5x. [sv] HuaweiCustomerCare

  • Pros mentioned:
    Build quality, Price

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build quality, for basic use and for less than $200

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Yes! The Honor 5X absolutely has a nice build quality and it is a great value as it contains 13 megapixel camera and an octa-core processor. Thanks for your review and business! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this phone for the first time you'd think it's a high end product. Screen size, RAM, processor speed, battery life, I could go on. Would have been a five star product but there is always room for improvement. (I never give a perfect score.)

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the fantastic review, we're glad to hear that you are enjoying your 5X. We think for the price the 5X can compete with a lot of more expensive options. It sounds like you are having the same thoughts. Again, thanks for the feedback and we will continue to make great devices and try to get you to one day give that perfect score. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy for use. Good camera, nice interface, perfect size.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the great feed back, Sargis. We're pleased to hear how much you are enjoying your 5X. We're also pleased to hear how much you are enjoying the 13 MP camera. The cutting-edge camera captures high-quality images in a variety of different shooting scenarios and the
      SmartImage 3.0 image processor ensures clarity in every shot. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Awesome phone for IOS users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this phone for our mom. She used an iPhone 4 before it and was already used to it and since this phone doesn't have an App menu and everything will be installed directly to the main screen - its great for her. The price is also really good.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello, we're glad your mom is enjoying the easy-to-use user interface and app menu on her Honor 5X. This device is one of our most popular options for under $200. We appreciate the feedback and thanks for shopping Honor! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price decent camera I like the software I know alot of people don't like it but coming from an iPhone 5 is almost like iOS. I will compare it to a galaxy s5. Just with a bigger screen. And I also like the finger print sensor.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the review! We're pretty proud of the high end fingerprinting technology we were able to include in this device, there are tons of awesome features built into the Honor 5x, including dual-SIM capability. We're sure you will continue to enjoy your 5x! [sv] HuaweiCustomerCare