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Customer Ratings & Reviews

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The regular price is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 326 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 326 reviews
  • Pros mentioned:
    Battery life, Dual sim

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best feature is 2x sim cards very easy to use and manage. Faster than my Samsung S5 so for $200 its a great deal and fully unlocked. fingerprint unlock works well and you can register multiple fingers and as it is on the back it is very easy to scan while holding the phone in 1 hand. only downside is it is running lollipop but you can update to marshmallow if you root it, I can't be bothered. Finally it has great battery life

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much for the 5 star review, MattF, we greatly appreciate it! While we are still in the process of rolling out the OTA Marshmallow update to all of our users, if you do not wish to wait for the OTA update you can now download the new Marshmallow update from https://store.hihonor.com/us/marshmallow-6-0-for-honor-5x. If you require any assistance with the download, please feel free to contact our support team at 1-844-524-6667. Have a great day! HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a phone with great battery life, a screen protector built in, a 1080 resolution screen and to top it all off, a fingerprint scanner? For 200 bucks you got this little sucker to play with! Its a great phone, I love it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for sharing the love, NexusCrow! We love to hear from happy customers. HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Quality phone at a budget price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice phone for the price. Just updated to EMUI 4.0 (marshmallow), and love the fingerprint scanner. This phone is unlocked for carriers that use a sim card. The dual sim and extra memory card slot provide convenience when using two numbers (personal and business).

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We think for the price, the 5X is a top contender! It's great hear that our customers are just as impressed with it as well. Thanks for the feedback, Stone. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Build quality, Price

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying that I normally by flagship devices once a year. My phone broke and was in need of something quick. I was very surprised by the build of this phone. Everything exceeded my expectations for a $169.00 phone. I'm still using this phone after a few months and it's still like day one. Speed, screen, feel, durability all excellent...

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you Stlfan76! It´s great to hear that. It make us glad to know that we exceed your expectations with the Honor 5X!
      Thanks for choosinf Honor! (MS) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Phone, Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the title indicates, this is a good phone at a good price. It is aesthetically pleasing and fairly light. For the price the insides of the phone aren't bad, but don't expect to compete against something like an Galaxy S7 or HTC 10. The fingerprint reader works well with my fingers, but another member of my household had trouble getting their prints to register. Some AR based applications fail to fully detect the phones hardware so you may have limited use in AR apps. The manufacturer is promising an upgrade to Android Marshmallow soon for this model of the phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review, MrNJ, we greatly appreciate it. We are still in the process of sending out the OTA update for Marshmallow but it is on its way. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Fast Phone detailed camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of storage. It's pretty fast. I also have snap chat on the phone. This phone occasional freezes, but it could be my snapchat. The camera is so detailed it shows tiny marks on face including blackheads (not used to a camera like that). It's a good & bad thing. It was hard to figure out the screenshots at first, but I finally got it. I like the storage cleaner in the settings. It cleans out everything easier automatically if you click on it in the settings. I thought the phone was thin & would break easy, BUT I've dropped it several times hard on concrete. It has no cracks or shatters. The speaker was not as loud as I hoped it would be but it's decent.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your feedback. We are happy to hear that you admire the 13 megapixel camera's quality image. We will also forward your concerns regarding the phone freezing to our development team as we are always looking for ways to improve our products. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    In between phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, GREAT phone for $200. If you lost your phone and don't have insurance. Or if your indecisive on what phone you want next, or phone you want isn't available yet. It does have lag due to the 2 year old processor, but other than that. You just can't find a better phone for this price solidly built with no flex. The chassis is thin however, so put it in a case or you'll surely dent it if dropped on metal or concrete. Phone is slippery. Get a case, and tempered glass screen protector and no worries. I have dropped this phone from 30ft with those two things installed. And no malfunction or physical damage what so ever. The screen protector did it'its job it cracked, but my screen did not. Easy to replace a $12 screen protector.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the feedback, The54. We are happy to hear that the 5X was able to fulfill your needs. We think for the price the 5X can't be beat and it's great to hear that you feel the same way. We appreciate your thoughts and hope that you continue to enjoy your 5X for a long time to come. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim
    Cons mentioned:
    Large size

    Rated 5 out of 5 stars

    Great two Sim card phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is a great deal. I needed a double Sim card option in an unlocked phone and I found it in this one. It works smoothly and fast. Has a lot of memory and apps. The size is a bit bigger than I would like, but at some point it's more comfortable for watching videos and read.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you consider the Honor 5x a great deal! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    The best mid range phone on the market period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot beat the price for this mid range smart phone. Fingerprint, 5.5" screen octacore snapdragon processor. Could use an extra GB of RAM and the stock UI is ok but you won't find a better phone under $200

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the feedback, Bhunter. We think that for the price the 5X is the best on the market right now. Hearing you echo those thoughts is music to our ears. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Build quality, Price

    Rated 4 out of 5 stars

    Good Budget Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price. Quality build on this phone with acceptable performance. Would recommend if you just need a phone to complete basic functions (calls, email, surfing, very casual gaming).

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are ebullient to hear that you consider the Honor 5x of quality build! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera
    Cons mentioned:
    Overheating

    Rated 4 out of 5 stars

    Average Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Camera Quality Good, Running on latest Software Update, Grippy, Big, fingerprint recognition, and Charges faster than an IPhone. Cons: Gets Hot, and Restarts rarely

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the 4 stars, Thony. As you continue to use your 5X, we believe that you continue to enjoy the 5X even more. Again thank you for the feedback, we hope you continue to take some great pictures on that awesome 5X camera. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Bought this phone to replace my LGG3 that bricked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for awhile now and can't really complain. It's not as fast as my G3 but sufficient. I glad I picked this phone and have no regrets with my purchase.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the feedback. The Honor 5x houses a variety of features considering the low cost, it's a great value. The 5x unlocked and has dual-SIM capability as well, making it a versatile and a long lasting option. We've no doubt you'll continue to enjoy using this phone. Feel free to follow us on our social media pages: Honor USA on Facebook and @Honor_USA on Twitter for up today software and product release details! [sv] HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Excellent phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pictures. Does everything and more than my old Galaxy 3. Built solid - metal frame. Dual sims card option-. Great for traveling. Comes with screensaver in place right out of the box. Just slipped in my sims card from my prior phone and transfer the data and ready to go. All my old chargers fit, min USB. For me only downfall is getting used to screen format. I'm not tech savvy. This phone does so much more than I need. And I saved $600+ by choosing this phone over the phone I was going to purchase. For my needs this phone is great. Now I have $600+ to spend on vacation or Christmas.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the positive review on your Huawei Honor 5X! A sleek, robust housing crafted from diamond-polished aluminum alloy, normally reserved for aircraft is great for gaming, music, and streaming videos. A second-generation FPC rim-free touch fingerprint sensor offers better performance, greater accuracy, and a 0.5-second unlocking time. We're glad the 5X fits your needs perfectly and happy you could save some money with the device. We appreciate the feedback. (NS) HuaweiCustomerCare

  • Pros mentioned:
    Price
    Cons mentioned:
    Laggy

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat functionality with this price. Doing what it is supposed to do. A little laggy after a few months of use. Overall a decent device.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim, Price

    Rated 4 out of 5 stars

    Phone is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great phone for the money. Finger scanner works great and the phone looks really good. Dual sim cards gives lots of options.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      The Honor 5x is definitely a great value, we included a phone manager app to help with that processing speed, it allows you to ensure that your phone is running at full optimization. It will allow you to clean up trash and Large Files, as well as cleaning up your cache on temp files. We're sure you will continue to enjoy your Honor 5x. (CB) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone top quality for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the store and checked all phones, very thorough in my analysis. Decided to buy the Honor 5X from a Galaxy S5 I had. This phone has top quality features for a fraction of the price. I was not willing to spend over $700 for a phone anymore. I am glad I have departed from previous brand and try out Huawei. Buy the 5X, can´t go wrong.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are so happy to hear that you chose the Honor 5X, BobRber! The technical specs of the Honor 5X are a fantastic deal at just under $200. The silver color option was a great choice. Thank you so much for taking the time to leave us a 5 star review, we greatly appreciate it, and thank you for shopping Huawei! HuaweiCustomerCare

  • Pros mentioned:
    Price
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Good phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this phone it is not 800 hounded dollars phone and to is good as if was. Not much difference from an iPhone. Maybe is one software old but it does the work

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the terrific review, Roge. We are very pleased to hear how much you are loving your 5X. The 5X provides an exceptional value and it's great to hear customers who appreciate that value. Your feedback is very much appreciated. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Good Phone For the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good.. It's been 1 month since I bought. Nice camera and clean display. Battery performance is better.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the review! The Honor 5x is definitely a great value, we included a phone manager app to help with that processing speed, it allows you to ensure that your phone is running at full optimization. It will allow you to clean up trash and Large Files, as well as cleaning up your cache on temp files. We're sure you will continue to enjoy your Honor 5x. (CB) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Nice smartphone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need a smartphone to do! Takes nice pictures and has enough storage for what I need

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Yes! The Honor 5x's 13 megapixel camera that is equipped with auto focus does take nice pictures. We are happy to hear that you consider this smartphone nice and that it meets your needs. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Don't overthink it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great. It's no Galaxy, it does it's job and I've had it for over 6 months and no issues. Took it to an AT+T store to switch sim cards and I was off. The camera is really good and it's actually pretty easy to maneuver as I've seen some reviews complaining about that area. I've had no problems at all. The scree is crisp and it's very lightweight and the solid back is a plus .I bought the Sunset Gold one, I've gotten lots of compliments .This is a great phone if you're on a budget, or just don't want to get involve with contracts or pay plans.

    I would recommend this to a friend