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Customer Ratings & Reviews

Your price for this item is $189.99
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The regular price is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 326 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 326 reviews
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great unlocked phone for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great from the finger print reader to speed and expandable memory. It's very solid feeling and we'll built. No reason to go with a $600 phone when this Honor is available. Great

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are so glad that you are enjoying the Honor 5X, Berttampa! That metallic body sure does make the Honor 5X solid and well built, and that expandable memory certainly comes in handy. We greatly appreciate you taking the time to write us such a positive review and we thank you for the 5 star rating! HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    good international phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is global, unlocked and dual sim card. it aslo has hood battery life.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are glad to hear that you are enjoying your 5X. Thanks for the review, Sidney. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Fast processor and bright screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this cellphone for my daughter. She loves to take pictures and videos with it. You can and more memory with an sd card.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review. We are happy to hear that your daughter loves to take pictures and videos with her Honor 5x! (SP) HuaweiCustomerCare

  • Cons mentioned:
    Large size

    Rated 5 out of 5 stars

    Great Budget phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Excellent fast unlocked budget smartphone with a high quality premium feel for under $200. Cons: Large screen and quite big for those who are not use to big screen phones.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for your feedback. We will forward your concerns regarding the size of the phone to our development team as we are always looking for ways to improve our products. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money! It's not a name brand phone, but I also didn't spend $700.00 on it either. It has worked well and I would recommend it to other people to buy it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you consider the Honor 5x a great value and that it receives your recommendation! (SP) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Good performance at a good price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom as she didn’t want anything to “fancy” and this fit the bill perfectly. It does everything that she needs it to which is basic phone stuff with the added benefit of being able to play games and follow family on social media. Camera as expected is basic with decent daytime shots and not so great in less light. Call quality is good and the phone is easy for her to navigate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Easy to use. Stylish. I guess I expected a little more to be honest, but I am happy with purchase.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for providing us with your feedback, we are happy to hear that you are overall happy with your purchase. As you continue to enjoy your 5X, we believe that you will love it even more. With the excellent fingerprint sensor, Full HD display, dual Sim cards and 13 MP camera, we think it is one of the best values around. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice and cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones ok for the price will recommend it for some one that has no idea of phones

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Tony,

      It is great to hear that you are pleased with your amazing Honor 5X!

      With the impressive fingerprint sensor you are going to be able to access to your device faster than ever, also your information will be safer!

      Thank you for choosing Honor! BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 11 year old as an upgrade from a Motorola G 2nd Gen. She loves it and has no complaints thus the 5 star rating. For me the iOS like interface is not my cup of tea but to each their own. The fingerprint scanner works good and is a great feature at this price point. Screen is good but brightness levels seem to be all or nothing? Performance is good for my daughter's use for Internet, YouTube and the like. Camera is good not great but expected. If your on a budget or looking for a phone for your kid this is a solid phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      That is great to hear, JKH456! The 5X is a great option for a preteen, and we are pleased to hear that your daughter is Loving her 5X. For the price we think the 5X is one of the best options around and it sounds like you think the same. (DM) HuaweiCustomerCare

  • Cons mentioned:
    Laggy

    Rated 4 out of 5 stars

    Basic phone for daily use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, easy to setup and use. Slow for games and battery drains fast.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer.

      Thank you very much for the feedback.

      Please share with us your favorite features through our official channels.

      Web Site:

      http://consumer.huawei.com/us/index.htm

      Hotline Support:

      888.5HUAWEI / 888.548.2934

      E mail :

      [email protected]

      We invite you to follow us throgh our official Social Networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    GOOD CELL PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unlocked phone with 16 gb internal memory good sound quality when you place a call, dual sim card is a big plus when you are traveling

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      The Honor 5X is one of our most popular smartphone devices for under $200. The first Honor metallic phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) Thanks for choosing Honor! (NS) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great Cheap Unlocked Smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Huawei Unlocked inexpensive smartphone is the absolute best preforming full featured device I have EVER purchased. And believe me I have purchased many as I lose or damage a lot of phones. I've had 5 in 2016. Even though I was going to purchase another brand, Alcatel Pop 4 I had previously owned with better spec's this device totally outperforms any phone I've had. So much better I am being careful not to damage or lose it. Even the fingerprint id feature works well. Better WiFi and Bluetooth performance. What a deal.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello, here at Huawei we love hearing when customers give accolades to our smartphones! We are confident that the Honor 5X's octa-core (4x1.2 GHz Cortex-A53 & 4x1.5 GHz Cortex-A53) processor will continue to outperform your previously owned devices! Thanks for your review and your business. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe this.phone is only 200. Good camera and quite.quick

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      If we hadn't made it, we wouldn't believe it as well. Thank you for the excellent review, Ttroll. With the 13 MP main camera and sharp auto focus, we believe it's a great camera as well. We hope that you continue to capture great pictures and video with your 5X. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    I´m very happy whit this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ease to use, intuitive, compatible,... only one suggestion... It would only be necessary to have covers available for these products.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the review, and the suggestion! We are always open to user feedback. We're pleased to hear you find your Honor 5x easy to use. It's lighting fast fingerprint technology certainly compliments its seamless feel. Enjoy your Honor 5x! [sv] HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Perfect phone except for the speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device, the sign, the material, the camera, very awesome for its price.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your feedback, Olaw. We are pleased to hear that you are overall happy with your 5X. In the future if you have any issues with the speed of your 5X, we recommend checking out the Phone Manager App. There you would be able to insure that your phone is running at optimal performance. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Very affordable and works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it over a year ago. Still works great and camera is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Easy to learn if you know android.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone for the price. Camera works great, and similar to my old samsung.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for your review! We are happy to learn that you love your smartphone and are satisfied with the user interface. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Unlocked and Unbeatable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $200 gets you an unlocked phone with amazing features. It's a great size and feels good to hold. I will never go back to Apple again.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello, the Honor 5X is one of our most popular smartphone devices for under $200. A sleek, robust housing crafted from diamond-polished aluminum alloy, normally reserved for aircraft is perfect for gaming, music, and streaming videos. We're glad you appreciate your Honor 5X! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Dual SIM android Hawei phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Allows for Dual sim so don't have to carry 2 phones. disadvantage is that eh second sim only has 2G/3G function only.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the positive review on your Gray Honor 5X! The first Honor metallic phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual-standby nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) Note: You can only have one 4G SIM active at a time, the other will always be in 2G/3G. (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phone purchase I've made so far this year. Clean, Great Camera. And also Thanks Best Buy for this amazing Customer Service.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the review! The Honor 5x is definitely a great value, we included a phone manager app to help with that processing speed. It allows you to ensure that your phone is running at full optimization. It will allow you to clean up trash and Large Files, as well as cleaning up your cache on temp files. We're sure you will continue to enjoy your Honor 5x. (CB) HuaweiCustomerCare