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Customer Ratings & Reviews

Huawei - Mate 9 4G LTE with 64GB Memory Cell Phone (Unlocked) - Moonlight Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 584 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 2 out of 5 stars

    Great Phone, Pray It Doesn't Break

    Posted
    GEJones
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased my Mate 9 just under two months ago. Despite some usability quirks it had been a very good phone and I did not regret the purchase at all. Today the phone crashed hard and entered into a boot loop. I tried to use the supplied Huawei software to restore the phone. The Huawei restore software only works on two devices, both tablets. I took the phone back to Best Buy with hopes that the Geek Squad would be able to fix it under warranty. The phone is, in fact, under warranty, but The Geek Squad is not a Huawei certified repair center. I was told to contact Huawei. I called Huawei who informed me that they only have one repair center and I would have to take a picture of my phone from all six sides, email the pictures to them for review after which they would send me shipping labels for my phone which would be fixed and returned in 7 - 10 days. Is your cell phone your only camera? Sorry. Is your cell phone your only phone? Sorry. On technical merits this phone is one of the best I've ever had. It really does punch above its weight class and the black and white pictures it produces are nothing short of stunning. But if you really depend on your phone, I would avoid this given Huawei's near non-existent US support infrastructure.

    No, I would not recommend this to a friend

    • Brand response

      Huawei Customer Care

      Dear Customer,

      First of all we want to thank you for your review and for your kindly feedback, we are always interested in the opinion of our valued customers.

      We truly understand your feeling of frustration and the importance of having a fully functional device, we appreciate the information that you provided us, we reviewed your ticket and see that your device is in warranty but our service takes 7 up-to 10 business days, this is a process that we need to follow in order to provide you the best repairement results, we hope that you can understand the situation.

      We wish you a wonderful week and we remain at your service. BG HuaweiCustomerCare

  • Rating: 2 out of 5 stars

    It's ok, needs some polish.

    Posted
    larryinokc

    Bought the device on launch day, was excited to get it, but....one thing I was disappointed about was, there is no "Trusted Places" setting, which I thought was a standard Android feature. The only way you can unlock the the phone without a password or fingerprint, is to have a bluetooth device paired with it. Also, the battery optimization feature is nothing more than a fancy app killer. You really have to be careful about which apps you optimize ie: widgets, or they cease to function, and you have to reboot the phone. The camera is about average, with a ton of settings, which can get confusing, but it serves it's purpose. Huawei really nailed it with the battery. You have to really work at killing the battery in one day. Long story short, the Mate 9 is a solid phone, but is very heavily skinned with Huawei's EMUI 5.0. Huge display, and very bright. Unless you have microscopes for eyes, the FHD display looks every bit as good as any QHD I've seen.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Open box review

    Posted
    Steve

    I bought an open box unit discounted about $49 off of the retail price. The condition of the items were in new to excellent condition as advertised, but I noticed that the headset was missing from the box despite the product description and a special label on the box stating "no missing accessories". My take away from this purchase is to use extra caution when buying open box items!

    No, I would not recommend this to a friend

    • Brand response

      Huawei Customer Care

      Hello Steve,

      Thank you for providing us your feedback.

      We highly recommend you to contact your retailer for more information and support on this case.

      We are always looking to provide the best experience to our customers and the Mate 9 is definitely a good example of this with its powerful battery, its innovative fingerprint, the great Leica dual camera and its outstanding performance.

      You Mate 9 will keep you a step ahead! NF HuaweiCustomerCare

  • Rating: 2 out of 5 stars

    so-so

    Posted
    floorman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    have had this phone for 2 weeks and it is starting to do what it wants and not what I asked for. Thinking of returning it.

    No, I would not recommend this to a friend

    • Brand response

      Huawei Customer Care

      Dear Customer,

      We are sorry to hear you are having issues with the powerful Mate 9.

      IF you have encountered this an any other issue please feel free to contact us at supportusa@huwei.com for troubleshooting and warranty support.

      Thank you for choosing Huawei.
      IG. HuaweiCustomerCare

  • Rating: 2 out of 5 stars

    Meh.

    Posted
    Monkeylarue1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Too much of a learning curve. I just need to make phone calls and browse the internet.

    No, I would not recommend this to a friend

    • Brand response

      Huawei Customer Care

      Dear customer,

      We have worked really hard to improve our interface, and you have the latest one, we thank you for your feedback and we kindly ask you to let us provide you some useful information.

      With your Huawei Mate 9 almost all of your favourite menu options can be accessed in just three steps. EMUI 5.0 sorts your messages, alerts, photos and videos, while handy shortcuts help you enable Wi-Fi, find apps and block notifications faster. Through tireless research and testing, we identified many scenarios in which it was easy for users to accidentally press the wrong thing. But with our slick new interface, these little glitches are a thing of the past.

      We remain at your service. BG HuaweiCustomerCare

  • Rating: 2 out of 5 stars

    my mate 9 has battery problem

    Posted
    wqchen

    phone is very fast , but, it seems leaking battery power quick

    No, I would not recommend this to a friend