Customer Ratings & Reviews
- Model:
- HCSNPLP2
- SKU:
- 6487954
to a friend
Decent for 2 camera setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video quality is OK and not having to connect to wifi is a plus. The only real negitave is the poor battery life out of the monitor. Prior units(vtech) that I've used the battery would last 5 hours, the most I've gotten from this so far has been 2 with the brightness turned to the lowest setting
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello User21,
I am sorry to hear about the issues you've run into with your device. Regarding the monitor's battery, we recommend charging it for 16 hours straight prior to first use. Usually, a new battery lasts up to 1 to 3 hours. This considering the monitor goes into audio mode only. When the video is kept activated all the time, or you frequently turn it on, the battery will last considerably less. The batteries are designed to be used for short periods only, for instance, when there is no power outlet near. We recommend that the unit is plugged in at night to last the whole period.
If you need further help, please contact me or our support team so we can help further. You contact me/us via email or live chat, and refer to this case number I created for you: BVRM112. It will be a pleasure to help further and improve this experience. You can find our contact details in the quick start guide.
Thanks,
Crystal & the Hubble Connected Team
Misses the mark
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as a basic monitor, connecting it to the Wi-Fi is a bit of a hassle and not as intuitive as it sounds. You also can’t turn off the video and just hear audio at night, video is on all the time. Def considering other options.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello DanK,
I am sorry for your discontent. Regarding the video, you can turn the video off while the audio will remain active. Just press the display On/Off button to turn the LCD screen on or off.
Please check the below basic tips for a HubbleClub camera setup:
- Check the camera's position. The mobile device should not be very close to the camera. It should have a 15-30 cm distance ideally.
- It is possible that the camera is not able to focus. Please make sure to keep the mobile device steady and not shake/move it. Make sure you have good lighting conditions in the room.
- Set the brightness level of your phone is set to the optimum level. (You can re-adjust the brightness level to the original level once setup is done).
- Make sure there are no special characters in the Wi-Fi network name and password.
- If you use the camera in combination with the handheld, please turn off the handheld during setup (as it may interfere).
- If you use a dual-band router you'd need it to connect to the 2.4GHz band. The Hubble camera cannot connect when it's set to 5GHz.
Please note that during the WiFI setup process (if you choose it) when you select Hubble camera under WiFi settings you may see 'Internet is not available' (for Android) and 'Unsecure Network' message (for iOS). This is normal behavior. Please just continue and ignore this message.
If you need further assistance, I will be happy to help. You can reach me via email or live chat. I have already created case number BVRM14 for you, please attach it as a reference and I will take it from there. You can find our contact details in the quick start guide.
Thanks,
Crystal & the Hubble Connected Team
Twin baby cameras
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a shower gift for relative. They definitely needed this for 1st time parents of twins!!
I would recommend this to a friend
