Customer Ratings & Reviews
- Model:
- HCTNPPRM
- SKU:
- 6508957
Rating by feature
- Value
Rating 2.8 out of 5 stars
- Quality
Rating 2.7 out of 5 stars
- Ease of Use
Rating 2.8 out of 5 stars
Customers are saying
Customers are satisfied with the Nursery Pal Premium with Hubble Grip 5" HD Smart Baby Monitor's pan, tilt, and zoom features. However, customers are not pleased with the connectivity issues they have experienced while trying to pair the camera. Some customers have even mentioned that the camera is known for not connecting or pairing.
This summary was generated by AI based on customer reviews.
Camera not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stopped working after a few days and will not hard reset. It Best Buy will not do a exchange due to being 15 days passed the return date.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello WhitneyC,
We hear your frustration and will be happy to help you with this matter. If your monitor and camera are losing their link, please note that the units work together through a radio link, and such a link may suffer environmental interference. We recommend, for example, keeping the units at least 3ft away from each other as well as from products that use similar wireless technology to avoid interference. We can also suggest to reset the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If the issue remains, please contact me via email or live chat so we can work this out. If applicable, we may submit a warranty replacement for you. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the Quick Start Guide. When you reach out, please refer to this case number I created for you: BVRM332, and put it in the subject. It will be a pleasure to help!
Kind regards,
Cassia and the Hubble Connected Team.
- Cons mentioned:Connectivity
Doesnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect to my internet. Very frustrating. Purchased as a gift. Now cant return.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello JesseP,
We'll be more than happy to help you with this matter. Please make sure you've downloaded the Hubble Club app:
Android: https://play.google.com/store/apps/details?id=com.hubblebaby.nursery&hl=ru&gl=US
iOS: https://apps.apple.com/tt/app/hubbleclub-by-hubble-connected/id1552190877
Also, here are some videos we've made that show the complete setup flow:
Android: https://youtu.be/O4paLP8rcDE
iOS: https://youtu.be/yfJCfUDYtR8
If you need further help, please contact us via email or live chat. We can review it further and submit a warranty replacement claim if need be. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, please refer to this case number we created for you: BVRM380, and put it in the subject if you send an email. We'll be looking forward to hearing back from you!
Kind regards,
The Hubble Connected Team.
- Pros mentioned:Overall performance
Great image
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Has good quality and serves our needs
I would recommend this to a friend AVOID unless you like being frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massive connectivity issues. Had to return the first one as it wouldn’t pair with the camera (although it should have been that way from the factory. Poor instructions and even worse troubleshooting. I got the replacement one to work at least for a few weeks. Now the parent unit and our phones won’t connect. Customer support is by email only. Best Buy… you should expect better from your suppliers.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Jason,
We hear your frustration and will be happy to help you with this matter. It's very important to clarify that due to environmental reasons, the product comes only with a printed copy of the Quick Start Guide, and the full User's Guide is available to download here: https://support.hubbleconnected.com/wp-content/uploads/2021/06/Nursery-Pal-Premium_TP550_IFU_US-EN_v4_20210615.pdf. Also, our support team is available through both email and live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST.
Regarding the monitor and camera losing their link, please note that the units work together through a radio link, and such a link may suffer environmental interference. We recommend, for example, keeping the units at least 3ft away from each other as well as from products that use similar wireless technology to avoid interference. We can also suggest to reset the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If you need further help, please contact me via email or live chat. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM300, and put it in the subject. I will get back to you asap.
Kind regards,
Cassia and the Hubble Connected Team.
Hubble nursery pal premium
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope this cam is worth and last as long as how much the cost is. Haha. Cam quality is good. I like the ability to turn camera private or covering the cam. Included Hubble grip is nice to be included. Night vision is always on and at times cannot detect, it’s not too annoying to change. Baby monitor is ok but touch screen asset feels “eh quality” for technology software but that’s where the app is suppose to be. App is good with plenty of useful features but obviously “pay more for better monitoring experience.” Better and easier to work with than comparable price cams.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello SirCy,
Thanks for taking the time to share your feedback with us. Please note that normally the night vision is automatically turned on when the sensors on the back of your camera detect low ambient light. If need be you can reset your units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If you need further help, or is there anything else I can do to help and deserve your 5th star, please contact me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM244, and put it in the subject. We will get back to you asap.
Kind regards,
Cassia and the Hubble Connected Team.
- Pros mentioned:Overall performance
Outstanding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Needed to replace old broken monitor.
I would recommend this to a friend - Pros mentioned:Overall performance
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! So nice to be able to see and not have to get up every time they make a noise.
I would recommend this to a friend - Pros mentioned:Overall performance
I'm feeling more secure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, very useful and gives me more peace of mind
I would recommend this to a friend Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We can’t get this to work at all and we just bought it less than a month ago and we are told we can’t return it. Now we have no monitor and out $180.00.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello GregoryB,
We hear your frustration and will be happy to help you with this matter. As general troubleshooting tips, we can suggest you reset the units with the below steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If the issue remains and you need further assistance, please contact me via email or live chat. If applicable, we may submit a warranty replacement claim for you. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM311, and put it in the subject. It will be a pleasure to help!
Kind regards,
Cassia and the Hubble Connected Team.
Useless expensive gadget
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 6 months. Bought in December and the monitor stopped working in May! Expensive item not worth the cost!
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello EveB,
I hear your discontent and I will love the chance to check your case and help. We can troubleshoot the issue fully, and if the product is within warranty, you may submit a warranty replacement claim with us. Unfortunately, I couldn't locate a case number of yours, so please contact us again via email or live chat. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, please refer to this case number we created for you: BVRM392, and put it in the subject if you send an email. We'll be looking forward to hearing back from you!
Kind regards,
The Hubble Connected Team.
Don't delay - Get it Today!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't stress wondering what to bring to a baby shower. This Hubble product is a winner.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this!! The only thing I wish it can approve on is the quality of the video just a little more!
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to connect and love that i can see my son via app with this cam!
I would recommend this to a friend- Pros mentioned:App usability
Great baby monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor. Excellent quality and user friendly app.
I would recommend this to a friend - Cons mentioned:Connectivity
Avoid at all costs!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 3.5 months and then just stopped working. Was given the runaround for 2.5 months when trying to go through the warranty process and ended having to purchase another brand. Don’t just take my word for it, look at their F rating on the Better Business Bureau website too.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Todd,
We are terribly sorry to hear about this. We would like to investigate your case further. Please contact us at customervoice@hubblehome.com, and kindly refer to this review and the case number I created for you: BVRM501. We will not measure efforts to make things right.
Kind regards,
The Hubble Connected Team.
Great product, tons of features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product with tons of features. You can view on both your phone from anywhere and the hand held unit from home-great for babysitters. The hand held is touch screen which is really high tech but easy to use. Great added feature, it comes with games, puzzles and other educational content as they grow. The app has a ton of features as well, way more than just viewing. Really imoressed with all the tech.
I would recommend this to a friendWorst Camera and Monitor ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and that has been nothing but trouble since day one. Not only have I been unable to get it to work properly, but I have also been unable to reach customer service to get any assistance. Even after sending multiple emails, I have not received any response from the company. Based on my experience, I would strongly advise against purchasing this product as it has been a complete waste of my money.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello OmarA,
We hear your disappointment and are sorry that you've run into issues. Please know that we do not have phone support dedicated, but we will be more than happy to have a closer look at your case and do our best to solve it.
As basic troubleshooting tips, we suggest you reset the units with the below steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
For more details, please check our troubleshooting video guide at: https://youtu.be/YszKyO5WfFY
Unfortunately, I wasn't able to locate your original case number, so please contact us at customervoice@hubblehome.com and we will address all your issues asap. Please send an email referencing this BestBuy review and this case number I created for you: BVRM466. Thank you for being a valued customer!
Kind regards,
Cassia and the Hubble Connected Team.
Avoid!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor lasted just long enough to be outside the warranty period. The monitor will no longer connect to the camera. Customer service is non existent and offer no solution. Buying a different brand after just over 12 months, will buy from a more reputable company. Don’t listen to online reviewers as they’re compensated for positive reviews.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Ryan,
We're sorry to hear about your disappointment and the issues you've run into with your baby monitor. We'd love the chance to review your case and see if we have any alternatives for you.
Unfortunately, we weren't able to locate your original case number. However, our support team is normally available via email or live chat. Please get in touch with us, and we'll do our best to improve your experience and make it a 5-star experience. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM449, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
Cassia and The Hubble Connected Team.