Customer Ratings & Reviews
- Model:
- 22000 001-00
- |
- SKU:
- 6516215
Customer reviews
Rating 4.7 out of 5 stars with 202 reviews
(202 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers enjoy the Venom 2 Back for its heat, pain relief, and massage capabilities. Many appreciate the vibration and portability of the device. However, some customers have expressed concerns about the battery life, size, and price.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Does not work as I envisaged.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I totally did not fully research this product, purchased same and now realize it does not hold the heat at the selected temperature for the entire 15 minutes. Placed the heat on high (3 dots) and it heats up for maybe 15/20 seconds and then no heat for about a minute and some then heat for 15/20 seconds at best. Heat on and off for the entire 15 minutes. Why does it not hold the desired heat for the entire 15 minutes. Back to old reliable $20 heat pad, which when it reaches its temperature remains there for as long as it is plugged in. Wasted over $240 for what, an intermittent heat belt.
No, I would not recommend this to a friendBrand response from Hyperice
Posted .We are so sorry for the trouble you have experienced with your Venom 2 Back. We can assure you this is not how the product should function. Our CX team is always here to support our customers. Please reach out to us directly at customersupport@hyperice.com, and one of our agents would be happy to help troubleshoot and make sure you are getting the most out of your Venom 2!
Rated 1 out of 5 stars
Buyer beware - does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hyperice does not support their products beyond 1 year. If you want to pay $250+ shipping for 12 months of use, go right ahead. My first unit showed up DOA. My second unit stays on for 1 minutes before turning itself off. Be warned. Stay away unless you like throwing money away.
No, I would not recommend this to a friendBrand response from Hyperice
Posted .Sorry for the trouble with your device! We have a 1-year manufacturer warranty on all our devices, and after that we do still have some out of warranty options as well. If you have any product issues, please feel free to email us at customersupport@hyperice.com and one of our agents would be happy to troubleshoot with you and resolve the issue!