Main Content

Customer Ratings & Reviews

HyperX - Cloud II Pro Wired Gaming Headset - Red-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1890 reviews

95%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 25 Reviews
  • Rating: 1 out of 5 stars

    Uncomfortable. The "surround sound" isn't good.

    Posted
    Shane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After speaking to one of the customers at my store, and him praising these headphones to the high heavens, quite literally, I said, hey, let me try something new. I got these, and tried them out that night. I said, first off, these barely fit. I do not have a large head, but, these headphones already felt too tight, at max extension, and even after trying to break them in, or stretch them out. Nothing worked. Beyond the fit, I did not like the leather earcups, they sealed the headphones too much, and I tried the other felt like earcups, they made you sweat. So, now after trying them on and stuff, I couldn't listen to them for the night, and just left them on my desk for the next day. I got home, tried them out, immediately thought something was wrong with the sound, nothing was I found out, but, I adjusted the audio to be surround or windows artificial system, whatever it is. I then put them back on. They just sounded like they had a little more bass, and a tiny distinction between where the instruments were. Nothing too good though. After hours of trying to adjust them and make them actually sound good, I gave up. I plugged my other wired headphones in that I got for less than 20 dollars, and they sound a lot better still. If you value your money and time, or the comfort/sound of your gaming headset, pick up a steelseries or the cheaper $39.99 HyperX pair of stereo headphones, or spend more and get something with a DAC. Not these though.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    HyperX Cloud Ii Headset

    Posted
    fryerlawrence
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Mostly positive reviews on PCWorld and so I made the switch... however, this headset fell short of what I am used to. I normally rock the Astro A50 [Gen 1] headset for about 3 years now and was due for a new headset because I have to jump through hoops to keep them working. (I take care of my stuff, I just game a lot! About 6-8 hours a day on average.) Even with the hoops that I have to jump through to keep my Astro A50's working they still are far above in sound quality than this headset. Sounds coming out of the headset are not equalized correctly. First it was one sound effect... then two... and so on when it came to what I describe the sounds are muffled on the HyperX compared to what I am used to. They are a very comfy headset. Really comfortable. I was really really trying to like the HyperX for the price. But compromising sound quality for comfort and price is a no go for me. I took them back within 2 days. I am saving up so that I can buy the Astro A50's again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful.

    Posted
    donotbuythese
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    DO NOT BUY THESE HEADPHONES. I know it sounds like "oh no, another bad experience review", but trust me. I bought these brand new and from day 1, it has not consistently worked. Especially the microphone. The microphone has never consistently worked, the first couple of sessions using them starting fresh and cutting out from out of nowhere. Now I am a little over two weeks in and it doesn't work at all. I can hear *update: hearing quality has greatly decreased* and now I cannot speak to my friends. Do yourself a favour, from somebody who works at Best Buy, and do not buy Kingston products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good sound, bad product

    Posted
    RavnusPlatypus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My initial thoughts of these headphones were pretty good. Now 38 days after purchase, they’re total dog poop. The 3.5mm jack has broken and now the audio cuts in and out as well as makes garbled sounds on the other end of the mic. Seeing as I’m on day 38 after purchase, even with elite membership, I’m past my return window by 8 days so I’ll have to see how the warranty process fairs.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good!

    Posted
    LT102
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These were a huge disappointment and I would not recommend to anyone! The sound quality was ok at best and the way that the device is made there is no way to just replace the actual audio cable running to the headset! Instead once the wire goes bad and has a short in it then these are useless, which by the way happened like the 2nd week I owned these things so I took this junk back and won’t be getting again!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    If I could give it zero stars I would

    Posted
    SoundSurfer

    The sound card is horrid. Ran into many problems trying to get the firmware updated with no luck. My mic was so quite nobody could hear me and I couldn't adjust the mic volume in any way. Talked with their customer service and they were less then helpful. Decided on returning them to buy a set of Astros. Don't waste your money on this garbage. Don't expect any miracles from their customer support either.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    the headphones came damaged

    Posted
    LucT
    • Verified PurchaserVerified Purchase

    straight out of the box, these headphones were clearly damaged. The box was bent and out of shape, and when i put these headphones on, one of the cushions were missing. Also, the audio quality was horrid, and the 7.1 surround sound was no different. Overall, this product was not worth the price, and buying cheap $15 headphones would work a lot better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke Almost immediately

    Posted
    ChrisHansen
    • Verified PurchaserVerified Purchase

    After using this product for about a month it began crackling to the point where no other sounds could be heard. To fix this I have to unplug it and leave it unplugged for about 30 minutes. This happened frequently to the point where I could no longer use the headset. Definitely do not buy, its a faulty product and no fix is available online.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    wow...

    Posted
    biscuit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    so they are great....but the worst durability in the headset I have ever had. $100 for a headset to break in just 4 months is ridiculous. I have had 50$ headsets live for 1-2 years. I got this because I thought oh more the money the better. sadly not the truth,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Works great for a while

    Posted
    eagan

    Running this on a Windows 10 PC with a 1600X processor. Plugged it in to the USB and, for a period between 10 minutes and 2 hours, it works great. Then it pops and stops my PC. I checked for a new driver or other problem and no help could be found. Taking them back

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Left side didn't work out the box

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Would have loved to give this product a great review but my cloud II's had no sound output coming out the left side. Switched it out for the Alpha and am happy with my decision.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    They almost had a 5...

    Posted
    OmegaMoonlight
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    They worked amazing for about 2 months, till the plug that goes into my Xbox One controller, snapped off. I am not rough on my things, I am always careful, so it really frustrated me when it happened. I hope I just purchased a lemon!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Quality

    Posted
    Alfonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    we unpack the product and the connector headset was broke we hope best buy will change the product it was my son crhirsmats gif

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy for Xbox One

    Posted
    Brand
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Although you can plug it in your 3.5 jack your wasting your money because you can’t use the audio control box which requires a usb plugin which Xbox One, S, or X doesn’t support.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I’m giving this item a one star!

    Posted
    Dawn05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This item is getting a one star, because I know nothing about it. It is a Christmas gift for my son. So until he gets it and is able to use it I can’t really rate it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke after 3 months of use

    Posted
    CHall
    • My Best Buy® Elite Member

    My son really liked these headphones at first but after 3 months of use they stopped working completely..$100 down the drain.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality

    Posted
    Bunch
    • My Best Buy® Elite Plus Member

    After only using the headset a few times the audio crackles. Frequently has connection issues with the wired version. Too many issues for the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lacks an amp

    Posted
    Jlora14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    If you buy one of this think about getting a headphone DAC/Mixamp.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    These are garbage, should be $60.

    Posted
    E123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Sound quality isn't great, they became uncomfortable after 3 days. Got sennheiser game ones instead and are much better

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor sound

    Posted
    Jduke1026
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Poor sound and connection Spend more money and go wireless

    No, I would not recommend this to a friend