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Customer Ratings & Reviews

HyperX - Cloud II Pro Wired Gaming Headset - Red-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1890 reviews

95%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Great gaming headset, great price.

    Posted
    Saber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you're looking for a great gaming headset but don't have a budget for a two hundred dollar headset with premium sound quality, this is absolutely the headset for you. It sounds great out of the box, it's not gonna empty your wallet like some other headsets I've seen, and there really aren't many qualms I have with it. But the few that I had for the headset are easily fixed. Pros: -Great sound out of the box -High quality sound card with the USB adapter with amazing 7.1 simulated surround that gives me a major edge when I play games like Rainbow Six Siege or Counter Strike: Global Offensive. -Not going to empty your wallet for a nice, quality, headset. -Choice of leatherette or... I want to say velvet (but it probably isn't) ear pads (If you use them for long periods of time I'd recommend switching them out, I personally prefer the leatherette but they are equally comfortable) -Directional/detachable microphone has great range of motion and can handle being moved back and forth from "in front of my face" to "out of the way" (for me to eat or drink) without getting weak or falling out of the headset -Comes with a great mesh bag to carry your headset, wires, and mic when you take your computer/laptop somewhere else to game. -I personally don't use the headphone/microphone jack adapter, but that's an option if you don't have enough USB ports. -Great noise cancelling, but that can cause some issues, as I will explain in the cons portion of this review. -Ear pads are extremely comfortable and I don't ever feel like my head is being squished after long periods (4 or 5 hour periods) of competitive gaming. -Great "unboxing" experience with the amazing red... honestly I'd call it a "case" instead of a "box". It feels like the headphones are being "presented" when you take off the lid and foam pad, rather than "opening a box and there they are" feel. Cons: -Microphone doesn't feed back through the headset. Normally that's not a problem, but the people around me have told me that I get a bit unnecessarily loud when I'm talking to a group of people in Discord, or giving callouts in game. (I wouldn't know, I can't hear myself) -HyperX doesn't have software for an equalizer. Now this is just personal preference, but for me its bass didn't have quite the punch I was used to from other headsets. But this was easily fixed by downloading a third-party sound program, boosting the bass a little bit, and now I wouldn't trade this headset for anything unless it was gold plated. -With the sound card/USB adapter, I find myself not using the headphone/microphone jack adapter ever (this is partially because those jacks on my PC are right next to my hand, so it takes up space. And the sound card built into the USB just gives me great physical control of my volume without having to get out of game) -The jack that the headphones plug into for the USB connector gets unplugged a lot (mostly because I accidentally pull it when I'm sitting on my couch) -If you don't have a desktop, or don't have a desk to use, the wire for the headset is short, but the wire for the USB adapter is a bit long. It's a bit weird, but honestly I'm sure you can just wrap the wire a little bit more than what it is out of the box and it'll be just fine. Honestly most of my cons are just from personal preference wanting it to be a little different, or perhaps a unique problem simply because of my gaming setup. This headset is pretty fantastic, and all the issues I have, I have found easy solutions or fixes for (except feeding the mic through my headset, still can't figure out how to do that). I didn't give this product 5 stars for two reasons: the mic doesn't feed through the headset, so people tend to have to yell at me if they want my attention; there isn't a HyperX software I could find to equalize the sound. When I tried to use my computer's equalizer, it went through the USB sound card and it didn't change anything. This may not be a problem for others, but if those things were there or if I at least had the OPTION to feed my mic back through my headset, then I would give this 5 stars. Plus, 5 stars should be reserved for studio quality headsets, and this is great, but there are definitely better headsets; but not for the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    These are great 7.1 headsets

    Posted
    That209guy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought these and the razor man-o-war 7.1 and did a comparison. I ask the guys/gals on p/c, Xbox one, and PS4. The majority of my friends in chat almost all agreed that this one sounds better on there end. As the razor manowar sounds a bit lower and some say I even echoed a few times in voice chat feedback. Now listening to the 7.1 in gaming is much more louder in this headset then the razor with the volume dial turned up. They both have the same capability to make it sound like someone is walking around you or shots fired from a certain direction, it’s just that the cloud 2 just sounds more louder and clear. The design for the headset isn’t as fancy as the other headsets but for me it works and it is comfortable. I like the fact that you get another set of ear cups, giving you the option to switch out the cups with either the pleather style cups or the soft suede style cups. Unlike the razor your stuck with what they have given you on the headset. I also like the removable mic so if your not in the mood to chat just pull out the mic and set it aside till plan to use it. The only downside I have against this is that with the razor it had a toggle for mute and volume dial. So when your playing on consoles you have no control over the volume unless you happen to buy one of those stereo adapters for your controller. Last that little sound card usb thing they both include, sounds much more nicer on the cloud 2 then on the razor manowar7.1. I really was trying to find a way to give razor an upper had but this one just hands down flat out beat it. Oh and if your wondering about weight, this one is a little lighter then the razor manowar7.1 and the v2 kraken. If you are wearing glasses or those gaming shades these are slightly forgiving on your ears then the ones on the razor. These cloud 2 will not disappoint.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great headset, but not fancy

    Posted
    Nature
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I bought this after learning a lot about it from Google. From what I learned, this Kingston headset was very great for sound, considering it has 7.1 surround sound with the headset. Well, after purchasing, I realized that they were right. the 7.1 surround sound card was amazing. music and movies and gaming all sound great. however, I was a little upset to find that the card was part of the usb cord, and therefore not able to be used on my phone. Also, the headset is removable, but not that bendable. you can't bend it backwards, away from your face. Also, the sound card part of the usb cord, doesn't feel very sturdy. it feels like cheap plastic and the headset itself doesn't have any button control. it's all part of the card on the cord, meaning you can't control anything unless it's plugged into a computer. on an xbox or ps4 or phone, it's just a headset with a mic. all that being said, the sound quality is great, even if it's just plugged into a phone. they're great headphones and the mic can be easily heard by others. when being used on a computer, it's really nice to be able to control the voice volume coming in as well as the computer sound, right from the card. the headset is also very, VERY comfortable and even came with a second set of ear pads(idk what they're called. the cushions for your ears on the headset) of a different material so you can pick your favorite. rating 4/5 due to not being too fancy while still being over 100$

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Quality - Too Small Build

    Posted
    AnotherMikeT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the Hyper X based on reviews online. Not only on Best Buy, but several other sources. The build quality and feel of this headset is superb. I can also recommend this headset... provisionally. I, unfortunately, had to return the headset as it is too small for my head. The headset did not extend far enough to prevent the ear cup from pulling up on my ears which made it painful to wear for any length of time. Sound quality was excellent, build is solid. So, for people that can wear the one size fits all ball caps, you probably will not have any issues with this headset. If the ball caps are too small at the largest setting... well, try a pair in store if possible to ensure they will fit properly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Well built, average sound, useless surround

    Posted
    DavidC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The good: these feel sturdy and well built. The metal band inspires more confidence than the plastic competition. They are comfortable for long gaming sessions, and the microphone is well designed. The USB sound card works well and the cable is long. The replacement ear cups are a nice touch. The meh: the sound quality is ok. The bass is boomy, but the mids and high sound muddled. This is fine for gaming, but I wouldn't use them for music. The cable braiding feels nice, but you'll need to un-twist it pretty often. The bad: the 7.1 virtual surround is a gimmick, it doesn't provide positioning. It sounds like it just adds some echo, but I was unable to locate sounds the way I can with front/rear speakers. If you play a lot of FPS/FPP games, these headphones won't give you proper positioning information. Bottom line: if you're looking for good surround positioning, don't buy these, you'll be disappointed. But if you're looking for a well built, comfortable pair of gaming headphone with a good microphone, do get them: they are great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent headphones, however long they last

    Posted
    Westrim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After my last headset (Razor Carcharias) failed due to audio cutout, I researched extensively before settling on these, and I'm glad I did. They have excellent sound quality, flexibility, and features. I do have one a couple criticisms and concerns, however. The criticism may just be a matter of my sound settings, but I've had a couple of occasions where switching between the headphones and their USB plugin to the speakers and/or the regular audio jack did not complete, leaving me without sound, or sound only in the way that I did not want, and time wasted fiddling with settings or plug swapping to get it going again. I also would have preferred that the regular cable attached to the headset was 2 meters and the USB end was a meter, but I understand the difficulties that might have created with the sound controls. Last, I'm concerned that the attachment of the wire to the headphones is permanent rather than another plug. In my experience, that's where headphones eventually fail no matter the quality of construction. Eventually can be a long time though, so we'll see how long these last.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Headset for FPS

    Posted
    tediousCS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was always one to think "maybe surround sound is a sham" after experiencing very sub-par headsets that advertised surround. I picked these up and all my expectations were blown out of the water. Surround is on point, the cans are MUCH louder than any headphones i've ever used, actually having to turn things down in windows and in game for the first time, they are SUPER comfortable, especially for a fathead like me. The only reason this gets a 4 is because when you are using the included sound card, the microphone sounds almost worse than a turtlebeach microphone. If you are going to use this headset for streaming, spend the extra cash to get a dedicated mic.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great headset. Staff not so knowledgeable.

    Posted
    Zeinzu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is honestly a great headset and it's nice that the color scheme matches my setup. However, I wish their staff was more knowledgeable and had told me the advantages of the Cloud Alpha over the Cloud II and that you can purchase the 7.1 surround sound usb dongle separately and use it with the Alpha. Now all of my fellow streamer friends are telling me that it's outdated tech and that the Alpha's dual chamber audio technology really makes a huge difference, but it's too late for me to exchange it. I would have gladly spent another $20-$30 for the dongle separately.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Quality Headphones for Budget Gaming

    Posted
    Phoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    PROS: Finally! I headset that the 7.1 surround sound does not sound like garbage and annoying. It really brings sound out of games and even music. As of sound quality, it is very good for the price paid. They look good and come with different cups. They are very comfortable and dont hurt my ears or my head like most headphones do. Button controls are convenient and easy to use. Installation was easy as well. CONS: I wish there was real-time voice feedback through the headphones like Turtle beach does, so you can hear yourself talk. I sometimes find myself talking too loud cause of the noise cancellation of these headphones. Bass could be a tad stronger with these. It comes with different cups. But I find that the leather cups get hot and creates sweat around your ears. I dont like that. So I stick with the cloth cups.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Most comfortable headphones for gaming.

    Posted
    Mateo19k
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been using some old Sennheiser HD203's to plug into my PS4 controller and wanted something that could play 5.1/7.1 surround. After several days of research. I picked these Cloud II's as they were in the price range and had above average reviews from all over. On the PS4, the 7.1 DOES NOT WORK! Do not listen to those that say it does. The dongle does amplify the sound and provides a sense of emmersion, but that's it. The 7.1 slightly works on my mac, but it's nothing compared to using my mixamp pro tr. The headphones, with the mixamp, work flawlessly. I have not used the mic as I don't chat, but the sound is wonderfull. They also work when using them with the iPhone to listen to music. Even plugging them into the controller, the headphones sound great, although they are whiter than the HD203's.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good headset

    Posted
    rtbird
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Have had the headset for about 20 days now. The sound is great and easy to use with Windows 10. Like how you can adjust the sound of the headset & mic right on the wire. Oh, and the wire can clip to your shirt to help with keeping the wire from getting in your way. Not really sure if it is surround sound or not. When pressing the button to turn on surround sound, the sound gets louder. Have noticed while using the headset with the vinyl material covers, it does seem to cut off some of the sound outside of the headset (plus). The mic is a bit hard to attach to the headset, but once it is on, you are good. Using the headset for computer gaming & talking to my squad while playing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Wired Headset

    Posted
    DOUBLEY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I gave it 4 stars because it lasted for 2 years and 3 weeks before my son tore the wires out with the vacuum cleaner yesterday. To bad the extended warranty ran out a few weeks ago. LOL Longest lasting wired headset I've ever had and I've been a computer geek since the 80's. The sound was great but the mic transmitted a little low on some programs and couldn't get it to transmit any louder trying everything imaginable, but like i said it lasted for 2 years and did it's job for the most part. Kinda heavy for a headset but very well built. I'm not easy on my computer equipment that's for sure.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic Headset, Very comfortable

    Posted
    JDG2k6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'll make this short and sweet. I'm VEERRYY picky when it comes to headsets. Most of the time they are to heavy, or uncomfortable around the ears. A friend of mind recommended I really try these and told me I would not be disappointed. Well, to my surprise, he was right! Very light: I can use them for hours, fits nice and snug around the head, and feels really good around the ears. Both cups feel good around my ears; the cloth ones I use the most. Please Note: I had to search Youtube to figure out how to change the ear cups. No instructions in the books told me what I needed to do to change this out. -1 for lack of instructions with the ear cups.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well for the price

    Posted
    NosX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These are pretty nice quality and comfortable. The boxing was very nice and the headset itself seems of great quality. I can't give the best advice for quality because I have only played Black Ops 4 with it so far and the game directional sound is all messed up. Sometimes the mic needs to be close for people to hear you well but not as bad as some people state on here....most programs and Windows allows you to change output anyway. I don't mind the wire too much even though I came from wireless. I didn't want to spend over $100 so I am pretty happy with what I got.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great headset for price

    Posted
    Lego
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was replacing my Turtle Beach X41 after many years of use and found my decision to purchase this headset to be based on the fact that it showed up in so many different online reviews of top Xbox headsets. For me, the headset is doing its job, and the comfort is great, but I have to admit I miss the clarity of my Turtle Beach. For the purposes of gaming, I find myself straining to decipher exactly where sounds are coming from. Maybe it is just me getting used to the headsets, but even after a few weeks, I still have some issues. Overall though, for the price they are, they have been working out great

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good One

    Posted
    Donmags
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    While the bass is not thumping and deep, it is good enough to contribute to an over all high quality of music that is satisfying. With games mode there is thunderous crashing of cannons in battles and screeching tires as you corner tight curves in racing. I went through Artemis G933, Razer Man O'War and Steel Series Arctis 7. I found them less than their marketing postures in over all sound quality at both music and games mode. If you can overlook the inconvenience of wired connectivity and some tightness over your ears, then Hyper X Cloud II is more than the match of the mentioned wireless headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Headphones

    Posted
    Katfayebrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First off, the driver for this was pretty intuitive - just plugged it in and it started working. The cord is long, and you have a few options - such as the adapter for usb, or the audio/voice cables. I tend to take the headphones on and off quite a bit, so the cable does tend to get wound up very quickly - it's a little difficult to untangle without unplugging the set completely though. Audio sound is wonderful, I can hear everything I need to without any fuzz or static. Lastly, I've been told that the microphone is a bit quiet. I may not have it turned up enough, though, so I still need to experiment with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very comfortable headphones

    Posted
    ogie

    I tried these headphones after originally trying the Hyper X Stingers and they did not fit my ears, but these fit them so nicely, a very comfortable fit. Sound quality is as it should be, very high! Haven't tried surround sound. The microphone does not match the quality of the headphones, but they sound as good as a headset should. I had to download an external program to turn up my microphone because windows does not allow it. Overall, a good purchase and I'd reccommend these are the ones if you already have a microphone and you just need headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very comfortable headphones

    Posted
    LocalOgie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I tried these headphones after originally trying the Hyper X Stingers and they did not fit my ears, but these fit them so nicely, a very comfortable fit. Sound quality is as it should be, very high! Haven't tried surround sound. The microphone does not match the quality of the headphones, but they sound as good as a headset should. I had to download an external program to turn up my microphone because windows does not allow it. Overall, a good purchase and I'd reccommend these are the ones if you already have a microphone and you just need headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great headphone but no loop back on mic

    Posted
    Raventhorn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    One of the best all around headphones I have ever used and I hear the Cloud Revolver is an improvement on these but more expensive. The problem for me, and why I returned it, was that I needed to hear myself atleast talk. Because the headphones have passive voice cancellation and no audio loop back on the microphones, I could not hear myself speak and so I found myself yelling at times or being atleast loud enough to annoy my family. So I returned for the Logitech advanced headphones which have loop back. If you can deal without the loop back, its a great headset for the price.

    I would recommend this to a friend