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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 3,654 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sounding comfortable entry/mid level headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset comes wonderfully packaged with a choice of memory foam ear pads or the already installed leatherette pads. The headset is comfortable to wear and does a good job of isolating other sounds. The sound and mic quality is very good and the build seems very sturdy. The microphone boom is removable and the cord is wrapped in fabric. I purchased the extended warranty so it's sure to last a few years or be replaced free of charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Gaming Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked long and hard for a headset that met all of my essentials. I was looking for a headset to partner with my black and red laptop, and was attracted to the red and black style of this headset. The headset itself is built like a tank. It is an all metal build that feels very sturdy without being too heavy. Its leather headrest is very comfortable. The ear cups some in leather or suede, both of which are very comfortable, however I prefer leather. I have worn them for over eight hours at a time, and they have never gotten itchy or uncomfortable at all, as my last headset did. The detachable mic is, as I'm told by my friends, very clear and crisp sounding. I personally find it a very intelligent feature to be able to detach it completely rather than push it away. It is compatible with PC/Console, which is something that not all headsets do, and is a pivotal selling point to some people. The braided cable is very robust and is surprisingly thick. It doesn't tangle often at all, but when you manage to tangle it, the thick cable can be a bit of a pain to work with, especially when it's twisted. The volume/mic volume-mute/surround sound on-off switch attached to the cable is well placed. Something I really appreciate is that when you want, you can detach the headset from the cable. You are left with a cable that is close to 3 feet rather than 6 or 7, however, you are losing surround sound, as the switch double as a sound card. Essentially, you are converting a 6-7 foot surround sound headset into a 3 foot stereo headset. Overall a fantastic product that is very well priced and worth the buy. Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Razer Kraken X to these and I have to say that these are twice the quality. The sound is fairly rich, though I’ve definitely heard better. The EQ is pretty balanced, though, with no frequency dominating. They are a GREAT For for small heads, BUT they are a little tight. They come with 2nd ear cups that are soft and not noise canceling. I like that for gaming so I can hear myself talk and not feel like I’m screaming. I’m told the mic is crisp and super clear and the surround sound with the usb sound card works perfectly! (Much better than Razer’s 7.1 or THx). I can detect where Even the most subtle sounds are coming from In game. Plugged in as headphones in the 3.5mm jack, they also sound pretty darn good. Good: not bulky, great Fit even for smaller heads, sound and mic clarity, external USB sound card means no software to install, separate controls for mic and audio volume, replaceable mic and ear cups. Bad: a little tight fitting, could have a little more bass (but the bass is definitely sufficient), A little bit heavy, but not too bad. Overall, these smoke a lot of the other products in the class. I will be buying this brand again, if these ever fail on me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    A Little Touchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I’m satisfied with the headset. The surround sound works well and it is very comfortable. I had a little trouble getting the connection through Discord and Skype, but it usually just comes down to unplugging and reattaching the mic. My only complaint is that the USB plug in is very sensitive. If I accidentally brush up against the connection, the sound will often cut out and the application or website I’m using at the time will have to be refreshed. It’s a minor inconvenience, but it’s the only device I have with that issue.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for streaming and gaming. The sound quality is awesome. The mic is good though it does sound a bit nasally. The extras that come with this headset and the quality make this a steal! They are comfortable for hours even for someone that also wears glasses. They fit a small head size and the mic is removable which has its benifits depending on what you are doing. Id 100% reccomend these.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Make sure you seat the microphone boom really well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I had seated mine, as it comes separate from the headset inside the packaging. I was pleased with the overall comfort, quality, and sturdiness of the headset. The sound is good, I did have a problem with the microphone boom as mentioned in the title, spent 15-20 minutes going through the settings and troubleshooters on my pc, only to notice the tiniest of gaps between the earmuff case, and the boom itself. A little extra pressure and it seated.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone was awesome! Clear sounds and soft on the ears! Stylish looking as well .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this headset about a week ago. I’ve been thoroughly impressed with the sound quality. Highs and lows are clear and crisp. I have yet to actually try the surround sound adapter so I’ve been using them in stereo mode and they still sound great. The padding is also very comfortable and good for long gaming sessions. They are well worth the price. You can’t go wrong with these.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    Design cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! Design cool sounds excellent price ok comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    If within budget, then they are a good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, good sound quality, good directional audio for games and good mic. Though not the sturdiest, they are very good for their price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommended for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only headset I will use. It is supremely comfortable, highly durable, and will work on any system with a 3.5mm jack. It's box can be used as a carrying case and it comes with a padded bag for compact carry. With the mic removed it looks like a nice pair of headphones for on the go. Last but definitely not least, the sound quality is superb. You just can't beat a headset this quality for a price this low.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Son approved

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was looking for a headset to replace his older Turtle Beach headset and after researching decided on these based on all the positive reviews and Youtube recommendations. He has been very pleased with their sound quality and comfort while gaming. He uses them with the Xbox and had to buy the adapter as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used heavily for gambing for over a year. I mean, Covid-19 2020 heavily playing MMO's 16hr's per day. These have kept up with this pace and are showing 0 signs of wear on the ear pads. The sound quality and outstanding and the mic seems to work just fine! Press to talk is very easy to set up. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Cord length

    Rated 4 out of 5 stars

    Pretty satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and sound good. The cord is a lot shorter than I would like, but overall it's a thumbs-up.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works as intended, love flexible microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this product for many months now and I've had zero complaints. The audio sounds great. I enjoy headphones that fit around your ears rather than squeezing your ears and this does the trick. What I've enjoyed most of all is the flexible microphone. It's really easy to reposition the microphone, which I enjoy as a gamer. I'd highly recommend to any gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I'm Hyped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Nice quality feel and appearance. Removable mic so if you're not using it, its not in the way. Love the USB connection. Audio control box is amazing plus it looks cool with the lighting. Lots of cabling. No chance of it being too short for normal circumstances. Very comfortable fit. Blocks out noises so you can immerse in the gaming experience. Purchase 2 of these and couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    Comfortable and Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with these. Comfortable, stylish, and great sound. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sturdy construction great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this set of headphones because I was sick of cheaper ones falling apart. They usually have plastic that wears out and snaps in all the most used places. Also the earpieces fake leather cracks and I end up with black stuff all over me. These headphones have 2 sets of pads, one fabric and one "leather" (don't know if it is real or fake, but the pads are really soft) so if one set wears out they are not totally ruined. They are holding up great so far. Also I like the rubber feeling material attached with two screws each where the metal sizing slides. Really long cord that has a nylon material on the outside. Last but not least the sound quality is excellent and I have had no complaints on how my mic sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for Teams meetings and they are amazing. They are super comfortable and block out surrounding back ground noise. They have a long reach so you have some freedom of movement when wearing these. I like that I control volume and mute from the control on the cord. All around the best headphones I have ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Superb sound!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these after trying a few other head sets and fell in love with them. I use them exclusively with my Switch on the go and I absolutely love them. Great sound, great quality, nothing more to say as they are phenomenal and are very comfy even for long gaming sessions. Haven’t used the mic feature on it but I’d expect that to be just as good as well!

    I would recommend this to a friend