Main Content

Customer Ratings & Reviews

iBUYPOWER - Gaming Desktop - Intel Core i5 - 16GB Memory - NVIDIA GeForce GTX 1060 - 1TB Hard Drive + 120GB Solid State Drive - Gray/Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 358 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 358 Reviews
  • Rating: 4 out of 5 stars

    Good PC, Bad Keyboard

    Posted
    Prateek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this PC during a Best Buy promotion. I purchased the PC for $899.99 plus tax. Furthermore, I was able to get free same-day shipping or free next-day shipping, depending on what time I ordered. I purchased the item on Saturday, at 11 PM. The item was delivered on Sunday by 2:23 PM. Delivery: This PC shipped out at around 1:30 PM and was delivered at 2:23 PM. As I mentioned before, I ordered it the day earlier at 11 PM. A specialist delivered it to me. He rang on the doorbell, and when I answered, I signed for it, and he placed it inside of my house, and then left. It was a fast delivery, which was really good. Setup: Setup for the PC was really fast. First, I made room on my desk. I got rid of my old Dell Inspiron that didn't even have a graphics card, and routed all of the cables needed to the new iBUYPOWER PC. All I had to do after opening the box was to remove four thumb screws, and remove the foam insert placed inside to ensure that none of the parts got damaged. The case is pretty big, and it has nice LEDs on it to make it light up my room. Upon initial startup, it booted pretty quickly, and I was able to set up windows, except for one small problem that I'll get into later. Downloading: I downloaded all of a gamer's and content creators programs that one would need. I got Discord, Steam, Epic Games, Blizzard, and some of the games that correspond with each service. Furthermore, I downloaded Adobe Premier, Adobe Photoshop, OBS Studio, and OBS Streamlabs. I was able to fit most of these applications on the pretty small SSD that came with the machine. Everything went extremely smoothly. Gaming: I mainly play Fortnite. I was able to run the game at 144 FPS 1080p Low, at the minimum at about 90% of the time. Furthermore, I was able to play 100 FPS 1080p ultra, at about 80% of the time. I could usually maintain similar frame rates while streaming or recording Pros: The machine is good for beginners in gaming, but would need a GPU and CPU upgrade if used for more than two years. 3 GB is just not enough for playing games for V RAM. The CPU is pretty good, but it is already one year old, and in two years, it will be three years old, and it would be due for an upgrade, especially since as of right now, it's a budget friendly CPU anyway. The Power Supply is 550 W, so you wouldn't have to worry about upgrading the power supply when upgrading Graphics Card. The mouse that the computer comes with is nice. The lighting with the PC is also pretty cool. The Hiccup: I had only kind of major problem with this PC. That is the keyboard. Even if it worked, it would still be a bad keyboard. It is made out of a cheap plastic, and is a membrane keyboard. The W, A, S, and D keys are different colors, as if to scream even louder that whoever purchases this PC is a gamer. When pressing the keys, you have a little bit of stiffness, and it does not sound appealing at all. Furthermore, the keyboard that I got had a stuck "0" key. Only because of this keyboard is this review for the system only 4 stars. Or else I would really believe that this PC could be a 5 star PC. The process of getting a new keyboard is kind of cumbersome. It took me about two days just to receive and RMA. And now I have to ship the keyboard back to them, and then get a new one, and then realize that it is still a hunk of plastic, and therefore not useful to me or anyone else. So, I will probably end up buying an actual good keyboard, that iBUYPOWER could've worked to offer customers. So close but yet so far. In conclusion, it's a good PC, just make sure that you have a spare keyboard lying around. Luckily, I did, a pretty crappy one, but it was good enough for me to finish the setup of Windows, and right this review. I'm going to be buying a new keyboard soon, and hopefully it is not even as close to as bad as the one that came with this computer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overall good first gaming setup, Some minor issues

    Posted
    jaypetbev
    • My Best Buy® MemberMember

    Overall I like it, it is powerful and for being my first gaming computer I am satisfied with all it can do, playing AAA games at highest settings and browsing and multitasking with ease etc. I also like the look and the lights. Some issues though, first the silver plate with the usb ports and stuff on the back of the desktop came loose, one corner wasn't connected so I had to pop that back into place myself inside the desktop which was a bit stressful, also on that same piece the internet adapter connections were also so loose they were basically falling out of the back of the computer as the nuts were not tightened correctly, I also did this myself which was also a bit stressful. I needed those connections too because the interenal adapter is too weak inside the desktop to reach across my house where my router is but I have heard that is common fo0r gaming desktops to have them inside and include the adapters which they did and with the adapters my internet connection is great, just having to tighten the nuts myself trying to not break anything in the process as like I said, just a bit stressful and something I would have rather not done and wish it would have just came how it was supposed to. Also I am not sure if it is the software or hardware, sometimes it doesn't happen at all and sometimes it will happen every few minutes which gets frustrating when playing games especially is the computer will freeze for like 3 or so seconds and then go back to normal but it will also make a noise like it is either starting up or like going faster during this, not sure what that could be but like I said during gaming it is like the last thing you want while gaming. The mouse that came with the computer is also a great starter mouse and nice quality and the keyboard isn't as good as the mouse but still good enough, the only issue I have with keyboard is the left shift key (the one I use the most) you have to hit it exactly in the middle for it to register and that is frustrating again especially while playing games, I can't complain too much though as the mouse and keyboard are included with the desktop which is a nice touch, just still wish it would've been figured out before shipping the computer for sale. I also managed to get the colors how I wanted within the desktop but could not figure out how to change the colors inside the mouse to match all my stuff, I tried messing around with the software but couldn't figure it out, just want all my stuff to match so with these issues I can see myself getting a better keyboard and mouse in the future. Another thing is for some reason everything on the computer was set to save to the SSD when I got it and I figured it wouldn't be because it would fill up so fast setup that way and you want only main stuff on there and for it not to be full, kind of frustrating I think I am going to reinstall windows because of this and restart and make sure to switch the settings to save into the regular hard drive before installing or doing anything so I can keep my SSD fast and mostly empty like most people would. It seems as if iBUYPOWER doesn't give very detailed looks over their stuff before shipping out because of all these minor issues wen all together are frustrating especially with a brand new device, but overall the computer is fast and for a good price so for that I am happy with it. Ilike the device and am satisfied with how well it plays games and runs just with all the little quirks they need to figure that out for the people who buy these desktops in the future, if someone isn't very computer savvy and wants a first gaming computer they may not be able to figure out some of these small issues and for such a huge investment iBUYPOWER really needs to think about their customers in that way. I tried to make this as detailed and honest as possible hoping they may take some of this stuff in mind, which would honestly help them if people start to see their quality of products improve and to give whoever else buys these computers some insight.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    An honest review - avoid this rig

    Posted
    AlphaCoder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Out of the box the keyboard was defective. When pressing any letter or number near the letter "I", the surrounding keys would trigger. Inputting any information was essentially impossible and I needed to use an extra keyboard laying around. Even if it did work I wouldn't use it - very cheap and flimsy. Same goes with the mouse. After running this rig for a few days it went into an endless BSOD. After troubleshooting for a couple of hours, updating the BIOS, trying to use a recovery USB drive, etc., etc. I decided to re-install Windows. My original Windows 10 Pro (1511) would not recognize the SSD. Fair enough. Win10 1703? Well, recognized it, but wouldn't install. Version 1809 wouldn't finalize the isntal. Finally, 1803! Aha...oh, wait. Nope. It just boots back to the install disk. I give up trying to fix this at my son's house so I take it home. I decided to pull out the WD Green SSD and see if it could use a firmware update. Nope. However, there was an interesting option in WD's SSD Dashboard: the ability to Sanitize the drive. After doing that - voila! I could install Windows again. However, that resulted in a clean slate. No drivers for the LAN port, WiFi / Bluetooth card, NVIDIA card, nothing. Great. Because every halfway decent manufacturer (HP, Dell, etc.) has recovery tools in the form of ISOs that can be download, or a USB drive that can be created, I figured iBUYPOWER would as well. Boy was I wrong. After chatting with someone online who took several minutes to respond to very basic questions, and first told me an ISO or recovery software was not available and then later changed their story to just "can't give it to you", I was seemingly banned from. I was not belligerent, rude, or offensive at all in my chat. Apparently talking with me for an hour, again because of the atrocious delay in his response, was too much for this tech support person to handle. Another thing that stood out while chatting Mark was he tried to tell me that simply re-installing Windows would return it to "factory default" - except I was missing drivers, etc. Based purely on the extremely poor technical support and their refusal to help I returned this PC. This item was returned for an Aurora R7 with an NVIDIA GTX 1070 from Dell / Alienware, a manufacturer I know with absolute certainty will provide the necessary tools to revert a computer to it's factory default state with the pre-installed drivers and software.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would be nice if it worked

    Posted
    Dana
    • My Best Buy® MemberMember

    Extremely frustrated with this computer we purchased as a gift for our son. Initially, began with problems updating Windows. Windows support was very helpful and helped get it going again only to have the same problem a few days later. Tried working with Ibuypower company. First two phone calls to tech support were helpful, but when the computer finally stopped working for good, only shows a blue screen and says repairs needed, tech support was very rude. Asked to speak with a supervisor and was told one would not be available for several days and they would call. I've yet to hear from them five days later. Although the computer has been used less than two months, with no abuse from us, our only option is to pay to ship the computer back to ibuypower. Wish I would have read the Consumer Reviews on other websites that state how horrible customer service is from ibuypower and wish someone would have told me this computer can't be sent to be fixed by the Geek Squad. I shouldn't be paying more, especially since the warranty is still good, to correct a problem that was not due to our use. Will never purchase ibuypower again. On a good note Geek Squad personnel were very friendly.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressed so far!

    Posted
    Twar
    • My Best Buy® MemberMember

    Purchased this unit about a week ago. I’ve spent a lot of the last week getting accustomed to this PC and getting everything set up and transferred from my last machine. So far I’ve played Forza for a few hours, and have processed a bunch of photos through Lightroom and Photoshop; which will be the primary use. This is a pretty good looking machine. A few more USB ports would be great, but I’m glad the use 3.0 ports are in the front. I will be buying an additional SSD as the 120gb for programs doesn’t go very far. I will update this review if anything changes, but as of now I’d definitely recommend giving this a shot if you’re in the market. The only negative I have is the quality of the included keyboard. The plastic is thin and flimsy and both of my shift keys get stuck in the down position. I never intended on using this accessory, but did hook it up to my old machine during the transfer process. Definitely wouldn’t plan on getting a lot of quality use from the keyboard. The mouse was ok.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed so far

    Posted
    Troy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After owning many HP, Toshiba's and Acer over the years. I thought I would try out a gaming computer. I didn't need the higher graphics but thought more is better. Then the SSD drive I was told start up is great. Well I hooked it up and it overheated from the git go. In looking, they never secured the CPU cooling fan down, only 1 of 4 pins had it secured so it wasn't even on the CPU and overheating. I fixed that, fine no biggie an oops. I did put my old hard drive from my old computer in this, which was just two plugs so that shouldn't be an issue. Well 2 nights ago, it locked up with Preparing for Automatic Repair. I use a computer for business. Read other people have locked up with Microsoft 10. So I tried all their tips, nothing. I don't have the time to wait 2 weeks for Geek Squad to check it out. Had an IT person check it out for me. Here the ENTIRE operating system vanished, POOFED!, they had to reinstall it all, said it was either a freak fluke, or the SSD is bad I won't know until it happens again. I have never had the issues I have had with any other computer.

    No, I would not recommend this to a friend

    • Brand response

      iBUYPOWER Product Expert

      Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question! ibp-AW

  • Rating: 5 out of 5 stars

    14 Year Old's First Gaming PC

    Posted
    AwensMa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this for my 14 year old for Christmas as his first gaming PC. It was fairly easy to up, though we did have to buy a disk drive separately, and after beginning the start up process, because it includes a few disks to perform the set-up, but no disk drive. It was later in the evening and Best Buy was closed, so we got one for about $40 at another store. I honestly thought that a PC costing $900 would come with everything one needed to use it, but it's a pretty minimal complaint/issue and was easily resolved. We paired it with a 24 inch curved Samsung PC monitor and they look great together. We have pretty speedy internet and he's had a blast playing his favorite PC games. My favorite thing is the see through tower and the lights inside of it. Overall it's a great machine, and we're very satisfied with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tons of Power for Cheap

    Posted
    HaloMarine31
    • My Best Buy® MemberMember

    Probably the most defining feature about this product is the fact that it has so much power for such a low cast. With a GTX 1060 and 16GB of RAM this thing has no problems with any popular games today running at max settings. I am currently playing Sekiro and Apex maxed with no issues. Notably this bad boy comes with windows on the SSD and 1T of HDD storage with plenty of room to add more if need be. Cable management is all tucked away behind the PC for ease of use and seemingly easy/accessible to upgrade or replace parts if need be. Power, Quite, RGB, Built by Professionals, Most Bang for your Buck. As a honest review i cant find anything wrong or bad with this product other than manually telling windows to install programs to the HDD and not SSD. Would definitely recommend to anyone who wants a PC ready to go out of the box.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful and Affordable when on sale

    Posted
    Jacob91k
    • My Best Buy® MemberMember

    I got lucky and found this on sale for 840$. I looked heavily into building my own budget power house. If you built this computer yourself it would cost over 1100$ and that's without the peripherals. I might need to upgrade the processor someday but for now, the i5 8400 6 core 4GHz does extremely well running one game at a time. (i.e. Fortnite, all settings epic, 75 frames easy! Med-Low settings, 144 frames easy) I haven't tested its multitasking capabilities. Look for this on sale! You can always upgrade later but if you're starting off this is an impressive build. Con: Monitor audio overrides the tower audio ports, so you have to go into control panel and manually choose your audio source every time you switch to headphones or monitor speakers. I'm still troubleshooting that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Entry Level Gaming PC

    Posted
    tekmote
    • My Best Buy® MemberMember

    I replaced my 8 year old Alienware Aurora with this PC. I have to say, for the price, this is a great value for an entry-level gaming. The system boots up quick and does not have a lot of bloatware which you typically get from other PC manufacturers. I use this primarily to stream to Twitch and it has more than enough horse power to stream your games. Games like Overwatch runs great and never dipping under 60 fps. The only downside to this PC is I cant figure out how to add an additional hard drive. I am guessing you will need to move the plastic casing in the bottom to get access to the cables, but there are no manuals included to help you figure out how to do this. Overall, great PC, and I would recommend it for people who likes to buy pre-built PCs.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Its good but bad if you dont know how to repair

    Posted
    Hiyasu
    • My Best Buy® MemberMember

    I have this computer for a good 4 months and i got to say its honestly terrible. cyberpower support line doesnt want to help but charge you for something they screwed up on. But the main problem was the ssd. They should list what color the ssd was because I did not know that it was going to be a green one (western digital has different colors for different tiers of quality and a green ssd is a recycled ssd which means that it crashes easily). Since windows was installed on the green drive, the ssd crashed on me which made my pc go into a blue screen of death. So as a future note for those who want to buy this pc, boot up in bios and reinstall windows on the hard drive not the green ssd. Now im gonna buy a wd black ssd so that I dont encounter these problems again

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Customer Service A+

    Posted
    Bacon
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from the BB940 that i bought a few weeks ago to the BB951 because it was newly launched. The 951 did NOT come with the RGB lighting controller. After alot of research and talking to best buy, and not getting anywhere, i called IBP customer service. I pressed 2 prompts, waited a couple min and got to speak to an individual. i explained the problem and he immediately had a solution of mailing me the lighting remote and explained the process and how he would handle it. I was very impressed!! On top of that, the computer itself is extremely fast - we use it for our photography business, not gaming, and it has everything we need to produce high-end pictures and edit them in an efficient manner. I hope it will last us a long time!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Experienced Gamer

    Posted
    Ariel
    • My Best Buy® MemberMember

    I bought this computer for the specs and being its up-gradable. The computer runs great, and will definitely play most games on the market at a decently high setting, depending on the game. I already started to upgrade my desktop, and I will say it hasn't been the easiest case I have worked with when it comes to removing parts, etc,.. But it really does the trick. If you want a gaming desktop to run any game on the market today this can be it. The only reason I left this a 4 star review is because I dont have the remote for the light bar inside of the computer, and I cant figure out how to get it to work without it... So I have a strip in my computer that is useless as of right now.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible! Only lasted 2 months

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So I bought this computer 2 and a half months ago. I’ve had little issues with it ever since I got it. They were Small issues but, still annoying with a brand new computer. 2 days ago the computer completely crashes and won’t start up again. I called Best Buy to see what I could do. They said to bring it in. I brought the computer in and they want to charge me $150 to reinstall windows. That is 15% of the original price after only owning it for 2 and a half months. I’m past the time where I could exchange it and there is no warranty on it so I’m stuck with a bill after only owning it for a very short time. I won’t be buying another IBuy Power again. Stick with Alienware or one of the bigger names.

    No, I would not recommend this to a friend

    • Brand response

      iBUYPOWER Product Expert

      We are deeply sorry to hear that your system is no longer working after a short period of time. Despite our best efforts in testing our units and ensuring that they are in full working order before shipping to our customers, we can not predict when or where a component will fail. As such, we offer 1-year parts warranty and lifetime technical support. It sounds like your system is still covered under warranty. If you are still in possession of the unit, we would like to work with you immediately to help resolve this issue. Please reach out to our support agents at your soonest convenience.

      Customer Support:
      888-462-3899

      Technical Support:
      888-618-6040

      Best,
      iBUYPOWER Support | support@ibuypower.com ibp-AW

  • Rating: 1 out of 5 stars

    Was defective

    Posted
    Tony
    • My Best Buy® MemberMember

    I got this around a little before Christmas while it was on sale, it was very smooth, but after using it for a week I turned it on, then it said that it was attempting repairs, we left it for a whole day but nothing had happened, we decided to reinstall windows, it worked for a couple of days but instead, logging in, we would get a blue screen saying our PC ran into a problem and needed to restart nonstop, so we went to best buy to go exchange it and once we did after 3 weeks it had the blue screen problem again so I had to get a full refund on the PC. Overall, if you're looking to get a new gaming PC, I would build one, if not for gaming look for another one best buy has.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for gaming

    Posted
    Warzone12
    • My Best Buy® MemberMember

    hello all, i really do recommend ibuypower computer the price is fair and i love how i can change the color (any color really) maybe a few that might not be possible (black) but you can change the color its not restricted like i thought at first. i bought it for gaming and i got to say im highly impressed no issues at all on all my heavy games (grand theft auto, Assassin creed , and few others). i also like how i can plug headset in fro multiplayer and only hear the chat not the game like my other i had. this is my best purchase and if i need an upgrade down the road im getting other ibuypower also a bonus very quiet.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Super disappointing, had to replace twice

    Posted
    Sarah
    • My Best Buy® MemberMember

    I wouldn't buy this computer. The solid state drive failed within the first few days of using it after we gave it to our son for Christmas. We were able to take it back to Best Buy and exchange it. It's now May and the solid state drive on the "new" one of these is also corrupt. Our only option is to send it back (at cost to us) to iBuyPower and have them send us a new solid state drive, and have us install it ourselves (not tech support people). BestBuy won't let us take it back at this point. We are bummed. It seems like the computer should have worked for more than five months.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrific. Just a horrible experience.

    Posted
    Voltmeter
    • My Best Buy® Elite MemberElite Member

    Christmas Day. Set it up. Wouldn't connect to wifi. I call Geek Squad. Everybody has the same problem: bad wifi card. IBUYPOWER installed a bunch of rubbish and didn't even bother to quality control the issue. It Kept connecting me to "Skynet". I felt like I was in "The Terminator". My son's Christmas a complete wash. Yeah: First World problems, but you spend $1000+ for an item, you expect more than this. TO add insult to injury, the monitor I ordered to go with this? I open the box and it's someone's headphones: no monitor. IBUYPOWER? FAIL. Best Buy? FAIL.

    No, I would not recommend this to a friend

    • Brand response

      iBUYPOWER Product Expert

      Hello! We are sorry to hear about your experience and thank you for expressing your concern. If this issue still has not been resolved, please contact our Customer Service at (888) 462-3899 Monday through Friday 9 am - 5pm PST for further assistance with our warranty program ibp-AW

  • Rating: 5 out of 5 stars

    Best Bang for your buck!

    Posted
    JoeS

    So i was just getting into pc gaming and wasnt sure if i should buy pre built or build one, i was torn going through the web about what to do and how to do it. Thankfully through searching the web i was able to find ibuypower and immediately fell in love, They had some many options and the possibility's are endless, I got this model and it works flawless and i couldnt be happier for getting it! It does everything i want and more, Runs every game i play at 60 fps or more! I would definitely recommend this to anyone!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware...

    Posted
    amusingnot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this awhile ago, and am just now having time to review it. However, the system crashed within 4 days of me buying it. I hadn’t installed any malicious software or anything that would cause such a torrential crash. Upon trying to fix the machine, I found that windows had to be reinstalled, however the installation disks provided by the manufacturer did not help at all. Chatting with microsoft about the issue didn’t help either, as their suggested steps to solve the problem did nothing. DO NOT BUY unless you have experience with this sort of issue... because I am now stuck with a $900 computer that is a giant paper weight.

    No, I would not recommend this to a friend

    • Brand response

      iBUYPOWER Product Expert

      Hello,
      We are sorry to hear about your experience and thank you for expressing your concern. We understand how frustrating this must be for you. if your problems still have not been resolved, please contact our Customer Service at (888) 462-3899 Monday through Friday 9 am - 5pm PST for further assistance with our warranty program. Thank you! ibp-AW