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Customer Ratings & Reviews

Igloo - 10.0 Cu. Ft. Top-Freezer Refrigerator - White-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 471 reviews

75%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 82 Reviews
  • Rating: 1 out of 5 stars

    Shoddy excuse for a fridge: 2 broken in 20 months

    Posted
    nyckabrick

    I purchased this refrigerator as my main fridge, which was supposed to be the perfect size for my small home. The size of this refrigerator is awesome and glass shelfs are very nice, but this is the biggest pile of dung refrigerator I've ever encountered. I purchased this fridge in October 2012. It was working well for about 6 months, when it unexpectedly died (March 2013). Apparently the compressor went out with NO warning. 10 cu. ft. of spoiled food. Of course, this had to happen while I was out of the country for work. Disgusting. I then proceeded to talk with Best Buy and they exchange it, but - of course - I have to sit without a refrigerator for >1 week waiting for a "new" refrigerator to get shipped. To make matters worse... I drive a compact car... it's not easy to haul a fridge, so when their product dies, of course I have to find means to transport both the broken fridge and the new one. Lame. But whatever. So this "new" fridge is a lemon. With the original fridge, I never had frost problems or drainage problems but that was the fridge that broke, so when I got the new fridge and I started having frost problems, I thought maybe that was the way this refrigerator was supposed to work. Just an FYI: It's not. So 14 months after I get this "new" fridge, it too dies. And of course, it's when I'm out of state. Yet another round of spoiled food. What's more, its 2 months past manufacturer's warranty, so no exchange and no return. DO. NOT. BUY. THIS. FRIDGE... unless you get geek squad insurance for it. Not only did I pay for a shoddy fridge... now I get to pay the disposal fees associated with buying a shoddy fridge. Worst appliance purchase ever.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WARNING!!!!!! STAY AWAY

    Posted
    NJRay

    Just received my new Igloo 10 cu fridge... The problem is that .... THIS IS MY 3RD IGLOO SINCE DECEMBER 2012... After ordering via the Best Buy website in December, the unit was delivered to my studio apartment. Its slim size and height made it a perfect fit. I was excited. The delivery men plugged the unit in and I adjusted the thermostat and waited. The next day the fridge had the same temperature as when it arrived. I went over the manual to make sure the thermostat settings were what I thought they were. I set the thermostat in the 5 position and went to bed. The following morning, the temperature hadn't changed inside the unit, still warm. I went to work thinking it might just need more time but 10 hours later and still no luck. I called Best Buy and explained that although the motor was running the unit was not at all cooling. Since I just had the unit delivered a few days earlier, there was no problem with them swapping my fridge for a new one. A few days later I had my new fridge and everything was great with that one. 6 months later, I got home from a long weekend getaway and I'm greeted by the smell of rotten food. The fridge had failed and everything inside went bad. After throwing out nearly $100 in groceries, I tried figuring out what was wrong with it. The light inside was on when the unit was plugged in but there was no sound of the motor working. I called the Best Buy 800 number and was told that I would have to bring the unit into my local store for exchange. After explain that I didn't have a vehicle capable of transporting it, I was advised to call the local store and speak to the manager and see if he could arrange it to be picked up. The manager was very helpful and he scheduled the exchange and they would pick it up. The manager told me that I was fortunate because normally exchanging an appliance 6 months after purchase is unheard of, but that the company who makes this unit is still allowing Best Buy to exchange them. What I got from that is that the company who makes them knows that its a piece of junk and has gone out of their way to make sure these troubled units are replaced asap. Since I'm such a baseball fan, I'm giving this fridge one last strike before its out and I move on to something else. Wish me luck.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS!!!

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase

    If I could give this a zero or negative stars I would. It didn't last even three months. First issue the door wouldn't stay closed. After that it would go between not keeping food cold to freezing it making the refrigerator unusable as it would ruin the food inside. The worst part has been dealing with Best Buy in an effort to get the non-working refrigerator replaced. The initial phone call to get it replaced was 2 hours of frustration of long holds and being transferred to departments that either could not help me or didn't know what they were doing. After speaking to someone who could finally set up an exchange somewhere along the line they decided to deliver the exchange to an obsolete address that had not been used in over 2 years in different state than the original product had been delivered. This was in spite of the fact that they confirmed the delivery address to me. I caught this mistake before it was delivered. Even though it was their mistake they didn't do anything to make it right other than say they would deliver the refrigerator to the correct address a week later. After several more phone calls I was able to get it down to three days later. But then I get a phone call saying that it wasn't available for another 3 days. I'm holding my breath that it will actually be delivered then. In the meantime the refrigerator is useless. This part of the process took me over an hour on the phone to get straightened out. BOTTOM LINE YOU WILL NEED TO SPEND A LOT OF TIME DEALING WITH THIS FRUSTRATING COMPANY IF ANYTHING GOES WRONG.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ok, till it breaks

    Posted
    Viti215
    • My Best Buy® MemberMember

    We bought this fridge in January to go in our little guest house. The fridge is the perfect size and worked fine until the end of March. It stopped cooling so I unplugged it, turned the thermostat knob a few times and let it set for a day or so to see if it reset. It did come back on and start cooling again after a couple of days and lasted about another week. That was it though. I contacted customer service (foreign call center, strike one) and they gave me some reset instructions, which I tried, and after another week, still nothing. I called customer service again to begin the RMA process, as apparently the 1-year warranty does not cover in-house service repair. Unfortunately shipping a fridge from central Texas to Illinois costs upwards of $250 (with packing and everything), which I find completely unacceptable. Called customer service back with no further luck. Next stop will be Best Buy, but I'm not holding my breath. So long story short, I would avoid this manufacturer and product. At least it was on sale, but now I have a $270 insulated box.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    doesn't last & unresponsive customer service

    Posted
    myownnamehasbeentaken

    i purchased this refrigerator in dec. for the apt. i have while it was vacant. it was not in use till march when it the apt. was rented. as of april, the seal around the refrigerator began pulling away from the door. within another month the freezer seal began pulling away. i contacted the manufacturer about their 1 year warranty & they said i had to ship it back to them to have it fixed - which would cost more than buying a new refrigerator and i'm not confident that i wouldn't have the problem again. i contacted best buy customer service and they have never gotten back to me. so now the doors don't seal, it's costing a lot in electricity, it's causing food spoilage for my tenant, and i have to look for another refrigerator that works as advertised. with the seal coming off within a month of use, poor customer service on the part of the manufacturer & lack of customer service on the part of best buy, i would not recommend purchasing this refrigerator.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    More trouble than it's worth

    Posted
    Caledfwlch

    You are reading about this fridge because it's a low price, a small size, and energy efficient. I'd turn back if I were you. It's not worth the hassle of dealing with the worst customer service in the world. You'll have to buy geek squad protection if I haven't scared you away yet. Got this fridge for a few beverages. No longer worked after 2 weeks. Tried cleaning it and examining the drain, compressor, cables, etc. Manufacturer wanted me to call them back every other day for a month with no resolution. Came with a 1 year parts and labor warranty. DO NOT BUY BECAUSE IT SAYS IGLOO. This curtis international ltd. company is licensed by Igloo to build the fridge. Has NOTHING to do with Igloo. Should never be for sale in a national chain like best buy. Go back to the search results now and save up for any other fridge but this. Pick a real name brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of Junk

    Posted
    ripperbone
    • My Best Buy® Elite MemberElite Member

    been looking for a small fridge to keep drinks in and free up space in our main fridge. found this on at best buy and thought the price was great. I ordered it and it arrived 2 days later. only problem is that It worked for a day then quit. it froze up the back panel in the fridge and wouldn't keep the drinks cold. I should have read the reviews before I bought it, to many problems with the fridge. I tried to take it back to best buy and told me to call geek squad. after 1 hour on the phone with geek squad they told me it wasnt worth for them to come out to look at it. and that they have had so many problems with this fridge that they didnt recommend sending out another one and that they were coming to pick it up and return all my money. today they picked it up and the driver said he has picked up several of these units and doesnt recommend it either.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very bad product

    Posted
    1940

    Purchased this unit because of the size which was hard to find. Never worked right. The inside of the food compartment iced up on the back wall after 3 days. Called the company and was told to do a few things to rectify the problem which didn't work. Company said to send it back AT MY EXPENSE and they would replace or repair it but would not say if I would get a new unit or a refurbished one. This would take 6 to 8 weeks after they received my unit which would leave my tenant w/out a fridge. Company said to rent a fridge until the I received one back from them. I asked if they would pay for the rental - I'm sure you can guess the answer to that question. All that said, I ended up having to purchase a new fridge - not the same brand - due to the cost of the return shipping and cost of a rental. I in fact saved money by purchasing a new one. The original unit is now at the local dump ! Would not recommend this unit to anyone NO COMPANY SUPPORT>

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken in 6 months. Bogus warranty

    Posted
    Pamalama
    • My Best Buy® MemberMember

    Bought this igloo for our studio apartment in December. Stopped working last week (May). Best Buy was awesome in getting me a digital copy of the receipt. Called Igloo, they shuttled me to Curtis International - a manufacturer with permission to use Igloo's name. Igloo should revoke that name. Although customer service answers quickly, I got wacky instructions on how to reset the fridge to the factory settings. It had no effect. I called to collect on the 1 year parts and labor warranty, and they want me to pack and ship it to Illinois at my expense with insurance. Well, it's $240 fridge ($300 when not on sale). So the warranty is basically worthless. Don't wast your money. Find a better product. Too bad, as it fills a niche in the market, but it's not worth it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice looking and size for our needs

    Posted
    Jeanie

    I'm quite surprised at the number of good reviews, which were the basis for our decision to buy this good-looking little refrigerator. However, after less than two months, the frost buildup in the refrigerated area was large - long and thick. (It's supposed to be frost free.) Since we had the Geek Squad protection, we received an exchange. At the time, a customer representative told us that there was a 75% failure rate with this problem - frost. However, we gave it the benefit of the doubt and received a new one. Sure enough, in less than a month's time, we had a regular North Pole in the freezer, complete with stalactites and stalagmites, also an iceberg hanging to the back of the refrigeration section! We are now negotiating with Best Buy for another brand and model replacement.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS PRODUCT

    Posted
    WantsHisMoneyBack
    • My Best Buy® MemberMember

    Igloo does not license this product. It is licensed by an outside company from Canada called Curtis International. That's who your "One Year Warranty" is with when you buy it. Best Buy never told me this, and never offered me a warranty of their own, so in a sense they stole my money when this product broke down after three months and they wouldn't help fix it. I called Best Buy customer service, who told me THEY ARE NOT CONTRACTED TO WORK ON ANY IGLOO PRODUCTS. Igloo told me they don't own the product, they just license their name for Curtis International to sell it. THIS IS A SCAM.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad decision

    Posted
    Lin009
    • My Best Buy® MemberMember

    Well guess that old saying is...you get what you paid for!!! I purchased this item on the 28th of December, today is the 24th of January and guess what it does not work anymore. Has not been keeping food cold, so now not only have I lost food ~ I have to return it to the store myself even though I purchased a protection cover ~I then have to wait while they send it out to be repaired...oh and if.....it takes longer than 2 weeks then they will replace it!!! ....SO WE LEARN!!! sorry said the agent we would only allow you to purchase another refrigerator as a replacement, (even though I am quite willing to pay in)...this we could only have allowed if you had returned it within 15 days!!!!....sorry I couldn't predict the future!!!...my mistake....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke down after 10 days. 0 stars!

    Posted
    MattR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We thought it was a great unit and compact for the price. But the unit stopped working after 10 days. This was used as a secondary storage fridge in our garage. We had purchased all of our groceries and put all of our meat in this fridge and freezer. The unit just stopped working after 10 days. By the time we realized everything in the fridge and freezer were at room temperature for a couple of days. We had to throw over $200 worth of food in the trash. Since then I have heard a fair number of these units have been known to fail. I went in store to have the unit picked up for return. After speaking with the manager We are hoping best buy will rectify our losses in food. Will follow up next week if they do.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE

    Posted
    buyersbeware1

    I bought this fridge for the size. It fit perfectly in the space I had. (at work) but thats about the only good thing. It just decided to stop working. With ZERO help from the people at best buy, I contacted Igloo.. as it turns out igloo does NOT even make the fridge! they sold the name to some other company who would only honor their 1 year warranty if I shipped the fridge to them so that they could determine that I did not tamper with anything. SERIOUSLY??!!?? it would cost more to ship it than the fridge cost in the first place. Bottom line- DO NOT WASTE YOUR MONEY !!!!! I will never consider buying am appliance from best buy again.. very poor customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work

    Posted
    Poughkeepsie911
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this refrigerator for our 2nd home because of its size and price. We did not want a big investment as we may renovate within a year. The product was delivered to us on March 1st. It was not plugged in until March 16th. By April 3rd it is not cold and we needed to purchase a cooler/ice so our food wouldn't go bad. We called Best Buy and are waiting their response, however, they said so far that since it is technically over their 30 day return policy, there is nothing they can do. We may lose our money and have a refrigerator that doesn't work and never used!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice build up problem

    Posted
    bender

    The Igloo 10.0 cu. fridge was a perfect size for us. We got our first one and within a day had ice forming on the back wall of the unit. The unit was on the warmest setting, not over filled with stuff. By day 4 the ice was almost 1/2in. thick. This unit ran constantly and gave us an extra $150.00 added to our Consumers bill for operating it for only 3 weeks. We received a new one in exchange. Here it is day 3, same problem of ice build up on the second one, same spot, runs way too much. Called Best Buy and am working on trying to have them take the unit back and give me a full refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fridge

    Posted
    TradingPost
    • Verified PurchaserVerified Purchase

    This is the worst refrigerator on the market. I order and re-ordered this item three times, and all three times that refrigerator had issues. At first the glass shelves came broken, it was a nightmare cleaning it up. The other two times, the refrigerator didn't even work. Best Buy service is no better. I picked up the refrigerator from the store each time. They wouldn't even send me a new replacement until i returned it back to the store. The customer support or lack there of was a bugger nightmare. I called Best Buy corporate and they assured me the store would handle this matter. The local store didn't care since it it purchased online. I will never buy this brand or from Best Buy again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Quit within 5 months

    Posted
    skitchp

    Needed a small frig for the office. Size was perfect, price was reasonable. Didn't think about it again until everything was room temperature. Called the manufacturer's helpline, waited 20 minutes on hold, they said to reset the thermostat. I asked how that would keep it from happening again. They mentioned "user error" which was so offensive. You put food in, you close the door, it works its magic and food stays cold. "Maybe you didn't shut the door." Nope. I did. So I reset it, it worked for a week, then quit. Manufacturer said I had to pay shipping one way "plus $7," no thanks. Best buy is replacing. Yay them!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A Disappointment

    Posted
    gottobekiddingme

    Less than 2 months after we bought this product it quit working. I had to throw out over $100.00 worth of groceries. Best Buy orders me another one and it doesn't work at all !!!!! Today is Thursday after spending days the phone trying to get someone to help me, I finally get someone to help me she says if they cant deliver it tomorrow they wont be able to deliver it until Tuesday. If this next one doesn't work I'm going to the store in person and picking out a different brand that's worth what I pay for it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    TERRIBLE refrigerator

    Posted
    AmyLJ

    We have had this refrigerator just over 3 months. It worked well for less than 1 month! We have been trying to make sure it isn't overloaded, over-cooled, you name it. We have lost the meat we had stored in it. It will randomly shoot up in temperature. It is completely worthless! Efforts to call the company resulted in nothing but frustration as the only way the warranty will be honored is if we ship it to them at OUR expense plus pay insurance!!! It is NOT an Igloo product. It is made by Curtis International. They license the Igloo name. Be aware!!!!

    No, I would not recommend this to a friend