Customer Ratings & Reviews
- Model:
- 304-98632
- SKU:
- 6646351
Rating by feature
- Value
Rating 2.6 out of 5 stars
- Quality
Rating 2.9 out of 5 stars
- Ease of Use
Rating 2.6 out of 5 stars
to a friend
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnected from wifi. When it did work, wouldn’t answer basic questions from my kids about space stating they were too complex. Returned it.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Nate, I’m really sorry for how disappointing this experience was, especially for your kids.
The repeated Wi-Fi disconnects you described were part of a temporary connectivity issue that affected some customers during a period of unusually high demand. That issue has since been fully resolved, and Imagix should now stay connected and respond normally. This was not a hardware defect.
Regarding the questions your kids asked, Imagix is designed with age-appropriate guardrails, but we understand how frustrating it can be when those responses feel overly restrictive. That feedback is helpful, and we continue refining how questions are handled so the experience feels more natural and engaging.
We appreciate you taking the time to share this feedback, it helps us improve.
— Imagix Team
Needs work and development
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, did not work for two days then would constantly have issues with voice activation and internet. Kids were not able to use it with out and adult present.
No, I would not recommend this to a friendWorth the wait!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a little rocky, but after the update, its working great. Seems like the deceloper put some pretty staunch safeguards into the AI, as i cant get it to do or say anything naughty or dangerous (which is what i was most worried about). Hologram is really slick. Kids love it.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Tried to connect on two different phones and accounts and nothing happened. Tried to contact customer service and after 37 minutes product was still not working.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Kelale, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get the device connected and reaching out for help.
What you encountered was part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that time, setup could fail even after multiple attempts and across different phones or accounts. That issue has since been fully resolved, and Imagix devices are now setting up and connecting normally. This was not a hardware defect.
We’d genuinely like the opportunity to help you get everything working as intended. If you’re open to it, please reach out to us at support@artificial-imagery.com or chat us on our website myimagix.com, and our team will be happy to assist you directly.
Thank you for sharing your experience, we appreciate you bringing this to our attention.
— Imagix Team
Not ready for the AI marketplace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 hours later, 20 factory resets, connects then disconnects, get theiugh set up yhen freezes… not one positive thing to say at this point. Returning it tomorrow.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi BestBuyit, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get through setup.
What you ran into was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge around the holidays. During that window, devices could connect and then disconnect or freeze mid-setup. That issue has since been fully resolved, and setup and connectivity are now working normally. This was not a hardware defect.
If you’re open to it before completing the return, we’d appreciate the chance to help you get everything working as intended. Please reach out to us at support@artificial-imagery.com, or chat us on our website, and our team will assist you directly.
Thank you for sharing this experience, we appreciate the feedback.
— Imagix Team
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sunny waste your $225. Constantly disconnecting from servers and their site is always down. They werent ready to sell. Failed all day Christmas Day!!
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi JustinD, I’m really sorry for how frustrating that experience was, especially on Christmas Day. We understand how disappointing it is when a gift doesn’t work as expected.
What you ran into was a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online that day. During that window, connections could drop or stall, which made the product feel unreliable. That issue has since been fully resolved, and Imagix devices are now setting up and staying connected normally. This was not a hardware defect.
If you’re open to it, we’d appreciate the chance to help you experience the product as intended. Please reach out to us at support@artificial-imagery.com or chat us on our website myimagix.com,, and our team will be happy to assist you directly.
Thanks for taking the time to share your experience.
— Imagix Team
Really neat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got our kids each one of these for Christmas and they love them! They have fun making up fun adventures to go on and asking all sorts of silly questions.
I would recommend this to a friendConnection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to connect with WiFi or hotspot. Seems like a wide spread problem after researching.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi ChristopherW, I’m sorry for the frustration you experienced trying to get connected.
You’re right that this affected multiple customers during a temporary setup and connectivity issue that occurred during a period of unusually high demand. That issue has since been fully resolved, and devices are now connecting normally to Wi-Fi and hotspots. This was not related to device hardware.
If you’re open to giving it another try, we’d be happy to help you get set up successfully. Please reach out to us at support@artificial-imagery.com, or myimagix.com, and our team will assist you directly.
Thank you for sharing your experience — we appreciate the feedback.
— Imagix Team
Didnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 factory resets to start and then it was like a bad version of siri. Kept disconnecting to wifi. Really bad
No, I would not recommend this to a friendGreat idea, not functioning as expected yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These thing barely functioning. Their server went down for whole day on the Christmas
No, I would not recommend this to a friendAbsolutely Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best AI companion ever! My granddaughters adore it. They play and chat for hours!!!
I would recommend this to a friendSo cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crystal ball is so neat, i can’t wait to see/hear the interactions. Ember the dragon is too cute,
I would recommend this to a friendHolographic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love it, interacts with them,they think its the coolest thing around
I would recommend this to a friendMiracle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My great grandchild fell in love with this item, she always ask 2000 questions and is finally getting answers.
I would recommend this to a friendGreat gift for the kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart buy for the kids as they grow all around happy
I would recommend this to a friendYour kids will love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kids love it. A holographic Alexa is thr best way to describe it
I would recommend this to a friendGreat gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very helpful with alotbof differentbtopuces from learning to telling jokes. We loved it so much we ended up buying 2 more.
I would recommend this to a friendGreat fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Add some issues getting it to hook to Wi-Fi but once it dead, it’s a ton of fun and my daughter loves it!
I would recommend this to a friendSent to my granddaughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this to my granddaughter. My son said she loves it!
I would recommend this to a friend