Customer Ratings & Reviews
- Model:
- NS-MW09SS8
- SKU:
- 5856600
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the compact size, affordable price, user-friendly interface, quiet operation, and powerful performance of the 0.9 Cu. Ft. Compact Microwave. However, some customers have expressed concerns regarding its durability, short lifespan, occasional defects, uneven heating, and instances of it suddenly stopping to work.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Short lifespan
Don't even think about buying this microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave on November 14th, 2019 and it stopped working today (January 23, 2020) as I write this review. Technically it lasted 2 months and worse than that is that my returning time expired on January 14th. Now I am stuck with a microwave that doesn't work and wondering how am I going to get a new one. You want my advice -- DO NOT BUY this piece of this product. But of course, they will not post this review since they reserve the right post or not post a review.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing your review about our Compact Microwave. We understand how disheartening in when a product you have purchased stops working. We would like to check for options with you, so please feel free to reach us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Arrived in a no top box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in a destroyed box with no top! How does someone at Best Buy think it’s acceptable to ship this way. I can’t physically pick this up to exchange it to send back besides box is a mess. You should help customers instead of taking their hard earned money. Customer service could not help because they said they do not make up the policies.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 0.9 Cu. Ft. Compact Microwave! We understand that the unit box was damaged upon delivery. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025
Stay Away faulty buttons
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible microwave. Had it for 2 years but it began failing after 6 months. The buttons dont function as in when i press 1 minute on mocrowave it doesnt do anything and has ticking noise when operating. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Joey,
Thank you for writing a review for our Insignia™ - 0.9 Cu. Ft. Compact Microwave - Stainless steel, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Poor quality and customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carousel moves when you remove a plate from microwave. The carousel fell out and cracked in half. I tried to get a new carousel calling best buy and got jerked around. I won't purchase anything with insignia name again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There,
Thank you very much for taking the time to review our Insignia - 0.9 Cu. Ft. Compact Microwave - Stainless steel. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Cheaply made I would not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 7 months of normal use, the plastic film over the keys is bubbling, wearing off. Quite disgusted. Had a Sharp Carousel for 10 years and never had that problem at all. Should of bought another Sharp. This one is definately made cheap. To get warranty I have to drive 45 miles one way and MAYBE they will get me a replacement. Never again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thank you for your feedback and we're so sorry for the bad experience. Actually, it's a protect film, and could be remove from keypad, and could continue work well. if any other problems, welcome to let us know.
Nice at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the microwave a little over a month and the plastic on the numbers have already started busting and peeling like I’ve had it for years, planning on returning back to store this week.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for letting us know about what is happening on the buttons of your Insignia Microwave. Please, contact us so we can check all the possible options with you.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Poor cosmetics.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The aluminum on the door is starting to peel. It’s only been 1 month.
No, I would not recommend this to a friendCame with a dent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dent and now I have to go to the store and return waste of my time. Since it’s your fault why don’t u have an option to come to me to pick up the faulty item? Maybe use some sense by doing some quality checks before shipping them or make sure u handle the item properly when shipping
No, I would not recommend this to a friendWorked Ok for 2 Years...Then
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two years ago, I shopped for a replacement for the Oster microwave I purchased 6 years prior, and that I had gotten 6 years use out of before it went Blooey and died, sparking wildly in the cooking chamber. I read many reviews until I got to this Insignia, which had good reviews, not dying after 3 months. I bought the extra warranty, which covered it an additional year, making 2 years total coverage. Before two years were up, number buttons used the most started to de-laminate (see pictures). I should have taken it back to Best Buy to get it replaced, but I let time run out. 6 months later (now) my Insignia microwave has gone rogue, and suddenly comes on all by itself, running with no one having started it. I finally had to unplug it for safety's sake. I'm not paying to repair it, so time to go searching for another microwave oven. I won't be buying another Insignia. Note: My microwave before the Oster was a Samsung one that lasted great from 1986 to 2016, when products were made to last. Even the light bulb in it never burned out. If you buy this insignia, well, get the extended warranty and take your chances.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our Insignia microwave. It's clear that your expectations were not met, and we apologize for any inconvenience caused by the issues you've encountered. Quality and reliability are important to us, and we regret that your microwave did not perform as expected.
We appreciate your feedback and understand your decision not to pursue repairs. We strive to continually improve our products and services based on customer input like yours. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.
Thank you for bringing this matter to our attention, and we apologize again for the disappointment. We value your feedback and will use it to improve our products and customer experience. Keith | Insignia Support https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
- Cons mentioned:Short lifespan
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave during the pandemic time. I love the way it looks and is small enough to put in my kitchen. After purchasing one year, some of the ket buttons started to not function. Yesterday, it stopped working. It lasted about 3 years. If you don't want to keep buying a microwave, you shouldn't get this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We're glad to hear that you loved the design and size of the microwave, but we are genuinely sorry to learn about the issues you encountered after just three years of use. It can be frustrating when a product does not meet your long-term expectations, especially during challenging times like the pandemic. Your feedback is valuable in helping us improve our products, and we appreciate you bringing this to our attention. If you need assistance or recommendations for more durable options, please feel free to reach out. We’re here to support you! Keith | Insignia Support https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
Scammy business
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this last night before the sale ended. Best Buy canceled my order saying it was unavailable, even though it was & is still available, with a $23 price hike. Dirty scammy business practices Best Buy. Very dirty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, MissC. We appreciate your feedback on the Insignia™ 0.9 Cu. Ft. Compact Microwave. Your insights are important to us and help us understand how we can improve our services. We're sorry to hear about the inconvenience you faced with your order. Your input will be taken into consideration for future improvements. Thank you for helping us serve you better! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
- Pros mentioned:Compact size
It's BENT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.REAL REVIEW: I don't care about gift card entries and I have no idea how well it works because I never even plugged it in. Why? Well I bought this open box excellent. It was supposed to have been checked out thoroughly. I took it out of the box and set it on my counter. It's BENT. It doesn't sit flat and I checked to make sure all the legs were fine. They were. Which means the frame is bent. I moved it to three different spots and IT IS BENT. How could it have been inspected when I noticed it right out of the box. Very disappointed and now it is going back less than 24 hours after I got it. Looking elsewhere for a microwave.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 0.9 Cu. Ft. Compact Microwave. We appreciate your feedback and understand that receiving a product that doesn't meet expectations can be frustrating. Your insights are important to us, and they help us to enhance our quality checks and overall customer experiences in the future. Thank you for your honesty! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
Insignia microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is 3 years old and it has malfunctioned electrically. It starts and stops on its own??Nothing in it, light flashes and it turns one way then the other. Fire hazard
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear WinnieO, we’re truly sorry for the inconvenience. We appreciate your patience and hope to regain your trust. - Carl | Insignia Support
Not good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is two years old and the paint starting peeling over six months ago. There is also paint chipping and rust near the door. Very disappointed in the quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We take product quality very seriously and will investigate this issue further to ensure it is addressed appropriately. We value your feedback and strive to provide only the highest quality products for our customers. Keith | Insignia Support https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
- Cons mentioned:Stopped working
Completely dead after 1 and a half years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead after 1 and a half years! Worked OK for a year. Few months ago started rotating plate on turning on whenever door opened. Last month just stopped powering on when turned on. Counter goes down but no cooking. Worst microwave we have ever owned. SHAME ON BESTBUY FOR SELLING SUCH A POOR PRODUCT!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 0.9 Cu. Ft. Compact Microwave. We’re glad to hear that it worked well for you initially, and we appreciate your insights regarding your experience. Your input is valuable as it helps us understand customer perspectives better and continue to improve our products for everyone. We truly value your voice in our community. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
- Cons mentioned:Durability
Rusted/peeling inside after two years of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used the microwave almost daily for two years, and noticed the inside top of the microwave was peeling and rusted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dannylongshanks,
Thank you for taking the time to review our Insignia™ - 0.9 Cu. Ft. Compact Microwave - Stainless steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Stopped working
Stopped working after 2 years and 3 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years and 3 months. Just runs while plugged in and won't shut off. Have to unplug it. Glad I didn't get a 2 year warranty. I used to get the 2 year warranty replacement on electronics but I just don't anymore because they seem to always stop working just after the warranty expires. They just don't make electronics the way they used to.
No, I would not recommend this to a friend - Pros mentioned:Quiet
Turntable Got Loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After searching for a microwave, we bought this Insignia because it fit our needs and had pretty good reviews. It worked nicely for about three weeks, was quiet, and did a good job. It still heats, however, the turntable now makes a loud, growling noise, that can be heard in the next room. This is unfortunate since the microwave fits our kitchen perfectly, and now I may have to replace it with another brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TooBad,
One of our priorities is to hear the feedback from our customers. Hearing your feedback is really important to us so we can continue to improve the quality of this microwave. If you need further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Durability
great microwave until it wasn't.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great microwave until it wasn't. Didn't even have it 30 days and it stopped working and of course no longer returnable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that your Insignia microwave stopped working after just 30 days and that it's no longer returnable. We understand how frustrating it must be to have a product fail so quickly, especially when you're expecting reliable performance from a brand like Insignia. We apologize for the inconvenience this has caused and would like to make things right. Can you please contact our customer service team so we can look into this issue further and see what we can do to help? We value your business and want to ensure you're satisfied with your purchase. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-0-9-cu-ft-compact-microwave-stainless-steel/5856600.p?skuId=5856600
Potentially Dangerous Fault/Failure
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for two years. Today, out of the blue, it just turned on by itself. No response from any of the buttons. Opening the door turns it off, but once closed it immediately comes back on. Unplugging it of course turns it off, but after waiting for a while hoping it would reset it, once plugged back in, it immediately came back on. Seems like this could be a serious safety issue if someone was away, especially for an extended period of time, and this came on and ran for hours. Looking at other reviews, it seems I am not the first to experience this.
No, I would not recommend this to a friend
What experts are saying
