Customer Ratings & Reviews
- Model:
- NS-OTR16SS9
- SKU:
- 6213204
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers love the 1.6 Cu. Ft. Over-the-Range Microwave's affordable price and ease of use, praising its spacious interior and attractive appearance. Many appreciate its straightforward installation and generally positive performance. However, some customers note that the fan can be noisy and express concerns about the door's durability.
This summary was generated by AI based on customer reviews.
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst microwave in the world. My easy bake oven would do a better job. It looks good and thats the only thing nice I can say about it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Over-the-Range Microwave. We know how disheartening is when a product does not work as expected. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
It could have been good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this microwave but after all that trouble putting in it turn table is not working! I am just so annoyed that we have to take it back!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cookie, I am sorry to read that you had a terrible time getting the microwave set up. I appreciate the information, this will help us in the future with new designs. -Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Unhappy ☹️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent my the wrong microwave oven a countertop and I needed the over the range microwave.
I would recommend this to a friendI hate this.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bell keeps ringing after food is taken oft. Vent & night light turn off after a few minutes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
We are sorry to see you are experiencing this with your unit. We understand you are displeased with the unit, since it has a manufacturing defect. Please allow us to validate the unit and reach our customer service team.
-Arin A.
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
- Pros mentioned:Ease of useCons mentioned:Fan noise
Good microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. A little loud when running tho, getting use to it. I do like that it doesn't make an obnoxious beeping when done.
I would recommend this to a friend - Cons mentioned:Fan noise
Fan is loud and cannot be bypassed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what microwave ovens do and it does it well, but the fan is quite loud and runs the entire time the device is heating food. In addition to that, there is no way to bypass the fan in normal use mode. Supposedly it is possible to bypass the fan in Eco Mode, but I followed the directions in the manual to the letter, and it did not behave as expected. It’s a good appliance for the price point, but the fan issue is a dealbreaker for me. If it wasn’t for the fact I’d have to uninstall the thing from our kitchen cabinetry and haul it back to the store, I’d return it.
No, I would not recommend this to a friend - Pros mentioned:Performance
Perfect for rv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace a broken one in my rv. Working perfectly
I would recommend this to a friend - Cons mentioned:Door quality
Door Latch Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch broken. Light stays on. Door wont close. Cheaply made and of course out of waranty.
No, I would not recommend this to a friend Over the range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the over the range microwave but couldn’t connected because it was missing screws and brackets. I called the company to send me the missing parts but they refused to send me . I had to buy a different microwave to use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LaylaA,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good size but difficult
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size is genuine but difficult to install. Would recommend professional installation as doing it by self is not easy and then it is difficult to use the heavy machine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JB11,
Thank you for your review on our Microwave. We totally agree with your recommendation for professional installation and will reinforce that in our manual. While we admire your initiative to install the product by yourself, our manual recommends that "2 people install this product".
We hope that you are enjoying your Insignia OTR Microwave despite the difficulty you've encountered installing it by yourself.
Arely R. - Insignia Support
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke just like the others. Only had it a year
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 1.6 Cu. Ft. Over-the-Range Microwave. We truly value your feedback and are committed to using it to enhance our products and services. Your insights are important to us, and we appreciate you taking the time to let us know about your situation. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-6-cu-ft-over-the-range-microwave-stainless-steel/6213204.p?skuId=6213204