Customer Ratings & Reviews

It's so good I'm so happy I got the this is the best thing ever

Horrible freezer. We picked it up and unpacked it a couple days later to find the fan was busted and the freezer had multiple dents. It stopped working 2 days after plugging in and we lost an entire antelope.

Received damaged. Already purchased meat so I couldn’t return. It was a store pick up so best buy requires you to bring the product back for a replacement. I tried to explain that I already have meat so I can’t just throw it all away. They said we will give you $20 dollars gift card you can only use at Best Buy. They won’t even put the money back in my card that I used. It took 2 weeks of calling and going back to store just to get the gift card which will take another 10 days to receive in your Best Buy account. One advice, if you are picking up from the store, check your product even if you have to unbox it there.

It arrived to me with a crack at the bottom, after a week it was only frozen at the top

The unit started to develop ice at the guskets right as I plugged the unit in. I called Best Buy and they transferred me to The Geek Squad, they asked me to call Insignia direct. After spending an hour with Insignia on the phone, they transferred me to a 'different department' which end up being Best Buy. They told me that they can not do anything and that I must call the Geek Squad. I spend ALL morning on the phone, moving from place to pace on something so simple. Hate this!!! Brand new unit with ice around the guskets and no one that can help.

Picked up item from store. Upon gettyit home and out of box discovered large dent in bottom corner. Called but have not heard back from geek squad regarding exchange. Very unhappy.

Bought as a gift. Did not give it to my son until they were moved. When unboxed freezer was dented. Best Buy refused to do anything because it was after the time limit. Will not give them my business again. Even if is a better price

Came home from work and open rhe box just for me to find a big benz on one side of the freezer. Try to chat with someone about my finding and they offered me $10 . I told them no . I called customer service with the issues and am yet to heard from anyone

I unbox my chest freezer and noticed damage on my lower right corner. Tried calling customer service but they unable to direct me to the right department. Still under warranty and want to get my full refund/store credit. Have yet been successful.

I picked this up from the store, got home, opened the box and discovered it was damaged on the side where the motor is. Now we have to take back to the store, which is not close, and have them order another one..

I realize that delivery or warehouse has quality issues. There are quite a few customers sharing the same issues in this community forum. It was dented and bended upon delivery.

It was wrapped and delivered with care but when you open an appliance and it’s scratched, that means whoever boxed it doesn’t care enough to inspect the product. Shame. It’s a nice product

I bought and returned two of these. The second time the damage to the unit was worse than the original

The body is dented, I think the seller knew it was dented because there were only two in the store

Got the product body damage and they promise to come replace it and nothing till now. Got it delivered but the Best Buy team and it was already damage on the body but cos it covid period and I needed a freezer I could not reject. But service and quality ok.

So far, I am really liking this freezer for several reasons. First, it looks great and is slightly larger than the freezer it replaced. it is actually also an inch lower than the previous freezer, and that is much better for me to reach things at the bottom. The "on" light is at the front, which lets me know at a glance that the power is on. The motor is quiet. I allowed a full day for the freezer to get to temperature, but it didn't need that long and water was frozen within 5 or 6 hours. Lid seal is good and lid stays up by itself... very important. This freezer comes with one basket, which I would have liked another one. Overall though, I'm happy with the purchase. I paid for the install, and was very happy as they unboxed outside, carefully placed it where I wanted, and cleaned up afterward.

Very nice freezer, bigger inside than expected. I have this set up in my man-cave/ basement. I feared it would be annoying/ loud, but it is absolutely inaudible, and I love that. I have a digital thermometer inside, and it ALWAYS stays at 14 degrees F. My it will easily hold 200 lb of meat. Three weeks into ownership, very pleased so far!

There's a lot of dent in the corner. I decided to return it.

Just bought a brand new freezer and found a cosmetic damage as the photos showed.

Purchased to store additional family food and those bulky purchases from CostCo. Baskets - for $36 I purchased 3 14x16x8 white wire baskets that fill one side of the freezer from Home Depot search "closetmaid 1088". They stack on top and have room to reach inside making it easy to organize food. Internal dimensions are 19" x 37" with height of 26", but one side has a block where machinery goes that removes a 19x9x9 block spanning the depth. The existing basket is 9" wide by 7" deep and spans the 19" depth. This basket slides from one side of the freezer to the next. Operating noise is low (slightly quieter than my 3yr old kitchen fridge freezer). Assuming it holds up for a few years I think its well worth the 230 sale price and will pay for itself if it saves my family from having to eat out 3 times due to lack of food in the house.