Customer Ratings & Reviews
- Model:
- NS-CM10SS9
- SKU:
- 6265818
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers value the 10-Cup Coffee Maker's thermal carafe, which keeps coffee hot for hours, and its overall value for the price. A positive aspect mentioned is that the carafe maintains the coffee's temperature. However, some customers expressed concerns about the sturdiness of the filter.
This summary was generated by AI based on customer reviews.
Looks beautiful in my kitchen amongst the other ma
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice coffee maker for the price, with easy to use instructions
I would recommend this to a friendGreat coffee machine
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice coffee machine with thermal stainless steel.
I would recommend this to a friendAvoid this Coffee Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Coffee Maker is attractive but difficult to use. It is hard to pour the water into the machine because the pour area is very small. The design of the pot makes it impossible to pour all of the water out of it so you have to bring it to the sink to turn it upside down in order to shake all of the water out of it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cubmaster, Thank you for taking the time to leave a review on the coffee maker. We appreciate your feed back as this helps us on all of our designs. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The maker was an excellent value of performance and price.
I would recommend this to a friendTop of the line coffee pot!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for an engagement gift at a steal!! They will love it!
I would recommend this to a friendVery Cheap, Not happy with anything
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure glad I only paid $29.99 for this product. It is so cheap. I bought it for the insulated carafe, which is a joke. It only keeps the coffee warm for about five hours. My daughter has a Cuisinart that keeps the coffee warm all night. I believe the coffee it makes is next to terrible. I am going to give it away and buy something else. Even though I bought it cheap, that is what I got cheap. I wouldn’t even pay $29.99 for it again. Also, it is impossible for coffee without it dripping on the counter. Might be the worst appliance I ever bought.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our Coffee Maker. I know that this could be an uncomfortable situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to write home about. Wouldn't highly recommend.
No, I would not recommend this to a friendGood coffee but lousy quality of coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carafe doesn’t keep the coffee hot for more than 20 minutes. The coil in the lid broke on the second day. You have to program it every day for the following morning. It does not keep the program. So it is very awkward and inconvenient.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Adrizlei.
I am definitely aware that this situation with your Coffee Maker can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Poor lid is design. Doesn't make hot coffee.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid on this coffee maker is poorly designed. Only a small stream comes out when you press the lever. It also splatters a lot. Additionally, the lid is designed in a way where you can't clean inside of it. My lid actually stopped allowing the coffee to go through it and the whole pot leaked onto my kitchen counter/floor. Last but certainly not least, it doesn't make the coffee hot enough (in my opinion of course). The hot plate seems to turn off as soon as the coffee finishes brewing. It only gets cooler after that. If you like your coffee nice and hot, you may want to consider a different unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that your coffee maker did not worked as expected and that you had to deal with coffee leaked on your kitchen. We know that getting a nice cup of coffee is a big part of our customer's day and so, I would like to suggest that you contact us on the link below, so that we can help you with this matter. Also please know that your feedback (like coffee temperature) is very important to us and that we will keep this in mind for the near future.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
ok Coffe maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee does not stay hot after it brews. It automatically turns off and will not stay on to keep the coffee hot.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Candy,
Thank you so much for providing us with your review on this coffee maker, it pains me to hear that the coffee doesn't stay hot after it brews. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Don't waste your time and money on this item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes when I purchased this coffee maker. It was junk. More coffee leaked out of the machine and on to the counter than went in the carafe. Took the item back for store credit.
No, I would not recommend this to a friendGood coffeemaker but it only lasted 1 month
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This coffeemaker looked and worked well until it completely stopped making coffee after 1 month. I have tried for 8 months to get Insignia/BestBuy to replace it under its one year warranty. Stay away from this coffeemaker.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Dave.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Coffee Maker. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Product does not pour right out of the carafe.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about a new coffee pot and loved the stainless steel color and design of the machine. However, when you tried to pour the coffee out of the carafe it spilled all over. Too big of a spout I believe.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 10-Cup Coffee Maker. I understand the coffee spilled and that can be disappointing. We are continuously working to improve our products and their designs, so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has developed a major leak twice since I have had it for about a month. Very poor design. Does not heat coffee hot enough.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for writing a review for our coffee maker. I understand that the performance of the unit has not been as expected, for that reason I would like you to get in contact with one of our agents, that way we can try to find a solution together. Please contact us at 1-877-467-4289 from 8am to 9pm CT, one of our agents will try to help you.
Carlos O - Insignia support.
terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no warmer plate,must drink coffee fast or heat it up .Mine is sitting Bought new coffee pot with warmer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi David,
Thank you for taking the time to review this coffee maker, I understand that this issue that you are having can be very frustrating. This issue is very rare but I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Very bad option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item to the store, doesn't good, the design is very bad a lot of coffee remains in the container.
No, I would not recommend this to a friend- Pros mentioned:Thermal carafe
Made good coffee till it didn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was on as the Deal of the Day for 39.99 and normally sells for 79.99. It had most of the features I wanted including a thermal carafe, gold tone filter, and an easy to read display. Upon setting it up it looked great. This coffee maker made great coffee and I was especially happy that with the thermal carafe which kept my coffee nice and hot. I even got a cup almost 8 hours after making the pot and it was still pretty warm. This is where it ends. I had it for less than a month and while it still turns on, it no longer makes coffee. The water just sits in the reservoir and the grinds stay nice and dry. Which is hardly conducive to a good cup of java. That being said I contacted Insignia customer service and was promptly assisted by a rep. He was extremely polite and very helpful. I wasn't sure if I would be able to bring the item back to the store due to no longer having the box and he advised me it wouldn't be a problem as long as I had the receipt (which I did). Currently I am looking at the Cuisinart DCC-3200 as a replacement.
No, I would not recommend this to a friend So far unimpressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the coffee comes out hot and stays hot for hours, the coffee comes out extremely weak. Can see through it when I'm pouring it. If any one has any suggestions as to make this better that would be great or it's going to be returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for your valuable feedback. Strength of your coffee is a personal preference for sure and will vary by variety and amount of grounds used. We hope you find the perfect brew for you by adding a larger quantity of coffee grounds to your filter or trying a new variety of coffee grounds.
Arely R. - Insignia Support
