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Customer Ratings & Reviews

Your price for this item is $469.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 877 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers regard the refrigerator's compact size as ideal for small living spaces and appreciate its quiet operation. They also find the bottom freezer design convenient and the price affordable. While some customers have concerns about the cooling performance and a few have reported dents on the fridge, many are pleased with its storage capacity and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 877 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Perfect size for my tiny apartment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deli compartment for ham and cheese!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge!❤️ I have bought already 3 of them! It has several compartments to organized everything. There is also a Deli compartment for han and cheese.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for your fantastic 5-star review of the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator with ENERGY STAR Certification! We’re thrilled to hear that you love it so much that you’ve bought three of them! It’s wonderful to know that the multiple compartments help you keep everything organized, and the dedicated deli compartment for ham and cheese sounds like a perfect touch. Your feedback truly warms our hearts and motivates us to keep delivering top-notch products. Enjoy your perfectly organized fridge! If you have any more insights or tips on how you use your fridge, we’d love to hear them!
      -Paul | Insignia Support
      https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920 BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smaller size frigerator! Perfect size for the basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my garage to store water, soda, and wine. The freezer is large enough for my Thanksgiving turkey as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Compact

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for food trucks very compact also needs good ventilation because in the food truck gets real hot especially in the summer so that’s why only 4 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy wiyh thia refrigerator. Mid size freezer on the bottom nice lighting. Turns off when you open door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bigger than my old refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it better than my old refrigerator. I got to get used to the freezer being at the bottom excellent refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team is the best. They were careful, courteous and super efficient, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My stainless refrigerator is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator and I buy all of my appliances from Best Buy because they treat me right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expect some damages when it arrived

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the refrigerator has poor packaging. When cleaning it as it was recommended to clean it before used, I noticed all 6 corners of the shelf guides are all cracked. I contacted Bestbuy, all they can do is exchange. I have already spent an hour to switch the door opening and don't want to deal with the hassle again. You are paying a new product that should be considered as open box or refurbished. Hope this review help with your decision.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    EATONTOWN BESTBUY DAMAGED OPEN!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased this item as an open box! They were damaged to side prior to purchasing the item which I accepted because of the pricing but then once I received the item from delivery the whole entire front of the item was dent! Customer service will help me! They say I must contact the store so I contacted the store via their phone number which goes to a call center not the store! Only way to get assistance is to go into the actual store which is horrible because there’s very few associates and I have to wait hours to get help I don’t think so!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    INSIGNIA. GARBAGE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this “thing” 2 months ago, it gets malfunctioning, talking with support agent, I have to bring the fridge to a shop center for review and diagnostic. How the heck can I carry a 11.5 fridge at no cost. Come on. No solution that Insignia fridge is garbage and Best Buy customer support is a lie

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t find all parts for door reversal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hinge kit for door reversal,only three parts inside package !!! I can’t find it.Bad experience.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are sorry to hear about your experience with the hinge kit for door reversal. Your comments are important to us, and we encourage you to reach out to our support team for assistance. We take product quality very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Sleek and super-quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, clean styling. Whisper-quiet, barely audible when running. Very roomy for only 11.5 cu. ft., and bottom-freezer design allows super-easy access to refrigerator: no bending down, and I’m 6’4. Large produce and deli drawers slide out smoothly. Plenty of door storage. Nice interior lighting (refrigerator only). Contents remain well chilled even on Medium Cold setting. Shallow electrical plug design means unit can be placed closer to a wall, which is a big plus in smaller spaces. My sole refinement would be a recessed handle on the side of the refrigerator door instead of on the bottom, which is a bit awkward to reach down for (I just grab the side of the door to open it anyway). Highly recommended overall and competitively priced. Manufactured by Haier.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Markinnw,

      Thank you for your detailed feedback on the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator. We're delighted to hear that you appreciate its sleek, clean styling and whisper-quiet operation. It's great to know that the roomy design, bottom-freezer layout, and various features like the large produce and deli drawers, door storage, and interior lighting are meeting your needs.

      Your suggestion regarding the handle placement is valuable, and we will take it into consideration for future improvements. We're glad to hear that you find the refrigerator highly recommended and competitively priced.

      Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further comments or need assistance in the future, please don't hesitate to reach out. - Emman | Insignia Products BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Doesn't get cold enough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't get cold enough! It ranges from 41-48F! This at the coldest setting!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Size
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Nice refrigerator!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I'd love a refrigerator, but I love this new one! It's plenty big enough for one person, with lots of room left over, and I like that it isn't too wide or too deep to lose things in. I was worried that there was no light in the freezer section, but I just keep a flashlight nearby -- maybe someday I will come up with another solution but for now this works fine. It's nice having a crisper that is visible and accessible, and the little drawer underneath for cheese etc is useful too. And the door shelves are great, and adjustable.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the detailed and thoughtful feedback. We're so glad to hear that your new refrigerator has exceeded expectations and fits your space and lifestyle perfectly. It’s great that the size, layout, and features like the crisper and adjustable door shelves are working well for you. Your creative solution for the freezer light is a smart workaround, and we appreciate you sharing it.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Design, Noise level
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    It's bigger on the inside

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small kitchen in 2 br house, so only needing fridge space for 2-3 people, and grocery store is close anyway. Some observations: Drawers compete with door a little, had to determine just the right position for the door to open drawers without hitting it; instructions to switch hinges are not well written and could be frustrating for someone not already pretty handy; no freezer light; no handle, only a groove at the bottom of the door, and while it looks sleek I have to bend down to open the thing. On the other hand, it's really, really quiet when the compressor runs; shelving is well placed; it's super easy to see all the veggies in the drawer through the bottom shelf. In all, I'm very satisfied with it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Perfect for a couple with no kids!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate how bulky typical refrigerators are, especially with limited kitchen space. For reference on how much we typically refrigerate, we cook all of our food at home, but we're not really the type to keep tons of extra snacks around--even if we did, though, it's surprisingly roomy! I love that the deli drawer is a shorter height than usual, because for us that vertical space was almost always wasted. A bottom freezer is a non-negotiable for us, and this is the only fridge in this price range that checked that box. Overall it's the perfect amount of storage for us. Plus, it's counter-depth, and the narrow width fits into a tight space in our kitchen that allowed us to relocate it and utilize the old fridge spot for more counter space. The freezer is pretty small if you have tons of frozen stuff, but we were able to organize it well enough to fit all of our usuals. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Perfect size for 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator runs very quiet, has lots of room for daily produces. The design is slick, and the size is perfect for 2 people. I picked this frig for my daughters, who are students and live in rental place, and they move often. I purchased this product from BB due to costs and they provided full service. They are on time and very professional. I am very happy with the product and service so far.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Very nice refrigerator, works as mentioned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator, works as mentioned and keeps everything perfectly cool. The design is sleek and modern, fitting well in my kitchen space. Shelving is adjustable and convenient for storing larger items. It runs quietly, which is a big plus compared to my old fridge. Overall, a great value for the price—highly recommend from Best Buy!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Appreciate the detailed review, TechyGuy! From adjustable shelves to quiet operation and a sleek design—it’s clear this fridge checked all the boxes. Cheers to cool, quiet storage! |Angelica| Insignia Products| BBY-ExBrand_Insignia

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