Customer Ratings & Reviews

Our first freezer had higher temp at top than bottom and we had items thaw

Engine made a lot of noise. 2nd one good so far and like it.

the first one we got died in a week, the 2nd 1 OK so far

Best Buy and insignia neither one local or 800 numbers nor instruction manual sent with product can help you set up the WiFi in the app for this freezer!! Do not buy do the WiFi feature at all!!!

The freezer seems to work, but the app doesn't work at all. I can't believe none of the reviewers on this site mention it. Go check out the reviews on iTunes.

Horrible product. Product automatically switched to fridge mode randomly and all the food inside thaws. Happened multiple times before we decided we need to return it.

The freezer is a great simple option if you are looking for cheap but good quality

Bought this to use as a garage refrigerator. Ended up getting two and sending two back because the temperature would not pull below 40 degrees even when set to the lowest setting of 35 degrees. Probably fine for drinks but not safe to store meat and seafood!

The freezer had a lot of great features but after a close look we found it was slightly damaged and the open door alarm would sound

This equipment has been nothing but trouble. As of this writing it is dead.

The freezer is a nice size and freezes well. (The reason for the 3 star rating) It is nice to see the little blue dot on the outside showing the power is on. BUT if you are buying this for the wifi benefits DON'T! They don't exist. (I give it a 0) We have had 2 of these freezers delivered from BestBuy. The first one plugged in connected to our wifi. It would show the internal temperature and would let you change the temp. But would not give you door left open, no wifi or high temperature alerts (these were the main reason we bought this unit). Had another freezer brought out same response. Insignia customer service sucks! We tried to work with them first via multiple emails and phones calls. They said nothing was wrong with the app we must have gotten a "bad" freezer. Even when the second freezer was delivered and had the same issues they offered no help. There was a recent app update and it has just made matters worse. It won't even connect to our "device". I would not buy again! Especially if you want wifi capability!

As a freezer, this does great. The shelves are nicely spaced and it’s a good size without being massive and taking up too much space in our garage. My reason for knocking off two stars is for two reasons. First, the WiFi features are useless. I’m constantly getting alerts it has lost WiFi connection, even though it’s only 32 feet from my router and I can get a strong signal over 200 feet away from my house. Don’t buy this if you want to rely on any features associated with the WiFi. The second star is knocked off because this has been reported to Insignia for a long time and they haven’t addressed it with either a change to the freezer or the app.

I have purchased this product because the price was great, it has a fridge mode as well, in which I wasn’t planning on using. I have now lost a total of over $600.00 of meats due to the freezer -even when in the “lock” position just randomly switches to the fridge mode- This happened twice-all meat was ruined. I have contacted Insignia and all they have done for me is simply email me back and forth with absolutely no help. My brand new freezer/fridge now sits empty because I simply cannot afford to continue to lose food. I tried everything from unplugging to turning off wifi and resetting everything. I also have no idea what the app is for- it doesn't notify you when there is a drop in temp or as far as I know it doesn't really do anything at all. I absolutely would not recommend this product to anyone.

We bought this freezer when we moved into our new house and filled it up quickly after we replenished our food supply. The WiFi feature is really handy and the basket at the bottom is great for all of the bagged veggies. It's easy to see what is in the freezer, as opposed to our old chest freezer where everything got piled up on top.

I bought two of this. One for fridge and other for freezer. The features and quality are very good. As a fridge is work very good but as a freezer is a beast. As a freezer it cools everything very fast. I love the grill shelves and the space distribution of the interior. The wifi feature is a really good bonus. For the price, this is absolutely an excellent buy.

I like that it has the bluetooth function. You can remotely change the temperature and know if the door is left open. Even if you don't set up the bluetooth, the door has an alarm that you cant miss hearing after being left open for too long. Has enough space for family of 6.

This freeze is wonderful. Previously had a chest freezer and stuff got buried so this was a great upgrade. Great storage, very functional, and love the feature that it can be used a fridge. Great price and great quality. Would highly recommend.

With great expectation I purchased two of these units over the Black Friday weekend. As a freezer I would give the unit 5 stars. As a refrigerator, I would give the unit 2.5 stars. As such, this review is for using the unit as a refrigerator. In short, the unit fails to keep a sufficiently cool temperature when using it as a refrigerator; it does not seem to have an accurate thermostat. To keep my foods (especially meats) away from the danger zone of 40 degrees or above, I have set the stat to 35. However, the units (either one), even when set to 35, largely keep the temperature around 39.6 degrees. I measured the temperature with two different high-quality/high-tolerance thermometers. They are within .2 - .5 degrees of one another, both breaching 40 degrees on occasion. I have seen the units drop as low as 37.5 degrees--but never lower. The drop in temp seems to happen only when the refrigerator temperature exceeds or touches the 40 degree mark. For those that feel comfortable with a refrigerator hanging out around 40 degrees, then this is the product for you. However, for me, it flirts too closely with the "danger zone" (above 40 degrees) too often. Plus, a product should not be off by as much as 5 degrees. (Currently, my garage temperature where the units are located, is about 45 degrees.). As a result, I do not feel comfortable using the unit to store thawed meats--at least for any prolonged period of time. For those that may be curious. I measured the units' temperatures as freezers and they both worked superbly. The coldest setting is negative 11 degrees F. I measured the units at around negative 13 F.

Love this freezer! It even tells you when the room it’s in us to warm.

We purchase this freezer for dual features and WiFi. Here are problems: 1. WiFi app. Does not work for freezer. For freezer gave temp range from 12-38 degrees. Raising temp on its own and switching from fridge to freezer. We had in freezer and almost lost contents. Contacted insignia and they said don’t use apt does not work. Deleted app. Using manual for freezer and started on own switch from freezer to fridge. Returned freezer and replaced with frigidare manual only. Best Buy customer service very helpful with return and delivering new freezer. But with this freezer it seems there are considerable amount of problems with app. And switching between modes.