Customer Ratings & Reviews
- Model:
- NS-UZ14XWH7
- SKU:
- 5450860
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the size and spacious interior as significant advantages, along with its versatility as a convertible freezer/refrigerator. Positive feedback also highlights the quiet operation and ease of use. However, some users experienced issues with the door seal and reported problems with the app and wifi functionality.
This summary was generated by AI based on customer reviews.
Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this freezer. I would recommend buying one
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product happy for the service!!!
I would recommend this to a friendDeliver guys were excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered on time. Nice guys and went over everything I need to know
I would recommend this to a friendFreezer / Fridge - Switching
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had delivered on Monday. Setup to operate in Freezer mode. Tuesday.... in Freezer mode Connected to WIFI and the Insignia Connect app. Wednesday morning I discovered it switched to Fridge mode in middle of night. Manually placed back to Freezer mode Thursday morning discovered it switched back to Fridge mode. Placed back to Freezer mode. Friday, discovered it went back to Fridge mode. Discconnected from WIFI. Placed back in Freezer mode. Will check Saturday morning to see if it switches back to Fridge May be an app glitch. Luckily I have not filled it with frozen food items
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
Thank you for taking the time to share this review with us. This is a known situation with some of these devices and I would really appreciate if you could contact us at 1-877-467-4289 so we can provide you with alternate options for it.
Alexander G. - Insignia Support
- Cons mentioned:Door seal
Refrigerator Door Seal Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has seal issues. The door is prone to opening without cause, nothing is protruding inside the refrgerator to prevent it from having a good seal. Over time it has become more frequent. I tried several times to get Insignia customer serivce on the phone to no avail. I was transferred from department to department never getting to the team responsibile for the refrigerators. I do not suggest purchsing this brand.
No, I would not recommend this to a friend Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed about this product. In the last 3 months I've had to clean out my freezer and throw away all the contents twice. For some reason the freezer will randomly change to refrigerator mode cause everything to thaw. Contacted support and they weren't very helpful. Had no reason for why this happened even though it is connected to there servers. Also would only look into a refund on the food if I had receipts. I'm sorry but who keeps food receipts. The only thing they said we could do was wait another month or so and see if this happens again. The smart features of this product is a joke. You can adjust the temp in the mode it's in and see what settings is currently at but that's it. Not able to change any other settings and no alerts which is one of the advertised features. Overall I would suggest not buying this unless you want to spend more money on replacing food then you did on the freezer.
No, I would not recommend this to a friendGreat until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked wonderfully for the first year and a half but now it's giving error code and not functioning properly
No, I would not recommend this to a friendInsignia Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer quit working 2/7/2022. It was purchased 11/23/1018. There are no error codes to explain what the issue is. This means it worked for 3 years, 2 months, 16 days. Would you buy a product knowing it would only last that long?
No, I would not recommend this to a friendswitches from freezer to fridge on it's own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 times now the unit switched by itself from freezer to fridge. we have lost all the food in the freezer 4 times the last time it switched we caught it after it switched but before everything was completely thawed. I now check the temp everyday and when we are out of town I have someone come by and check the temp.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to write us a comment of your experience. Please accept my apologies to see that your Appliance keeps switching temperature, this behavior doesn't seem right. We would like to know more about this situation, please reach us at 877-467-4289 it will be a pleasure for us to follow your case.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Freezer/fridge doesn't stay in selected mode
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it running for two weeks in freezer mode. Just checked via insignia app and is now in fridge mode... And we're out of town for a few days. Bye bye food. Will best buy cover the losses? Needless to say it's going back
No, I would not recommend this to a friendKeeps switching to fridge mode
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer randomly switches over to fridge mode whenever it feels like it. It keeps defrosting all my meat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am deeply sorry to read about this situation with the freezer/refrigerator and your meat, that should not happen. Please let us help you with it, follow the link at the and and one of our agents will gladly assist you. I hope you can see this message.
Alfredo L - Insignia Support
https://www.insigniaproducts.com/contact-us