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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 4306 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 4,306 reviews
  • Rated 1 out of 5 stars

    Fridge function doesn't work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge function does not get cold enough to keep food from spoiling. It's set as cold as the fridge will go (35F) but its actual temp is well above 40F which is out of the food-safe range. I have it inside in a temp controlled space with plenty of ventilation. I plugged it in for 48 hours and it never got below 40F.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Looks sleek & works well!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer got to freezing in a hot garage here in Texas in just a couple hours. So far it looks awesome and does its job freezing even with very little in there. Getting a little over a 1/4 calf to store in there soon, hopefully plenty of room. Will have to see and come back if longevity is an issue. Delivery team also did a great job, swift, careful, and knowledgeable. Side note this freezer is quieter than my fridge in the house so not sure where the complaints of it being loud are coming from. If it’s loud, there’s likely a problem.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thanks for the detailed and thoughtful review, Tanner! It’s great to hear that the Insignia™ Convertible Upright Freezer is performing so well in your Texas garage, especially with quick cooling and quiet operation. We’re glad it’s meeting your expectations and that the delivery team provided a smooth and professional experience. Sounds like it’s ready for that 1/4 calf—wishing you plenty of reliable storage ahead! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    insignia Freezer/ Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Purchase a insignia freezer/ Refrigerator and was disappointed in it. The next few days there was frost and ice buildup all over. Now it’s getting worse by the day with more ice buildup on the frozen food and ice tray. I am returning it and hopefully will get one that works the way it should.... Frost free!!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Thanks for sharing a comment about your refrigerator. We are sorry to read about the bad experience you are having with you refrigerator, but we would like to assist you, so please contact us by clicking the link below to review your case. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    very poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered with broken shelf (plastic arount shelf broken, plastic is part of structure that holds shelf on sides of freezer. did not notice until after delivery men left. Chatted with Best Buy, and all they could offer was a discount, or a return. Called insignia, shelf is not an item that they sell.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Fridge…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was not getting cold and our food Rotted and we did not get reimbursed for the Rotten food….

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, BigArtieDe. We’re truly sorry to hear about the issue with your freezer and the impact it had on your food. We understand how disappointing that must have been and appreciate you bringing it to our attention. Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is a daily helper that earns its keep without fuss. It offers versatile space, with adjustable shelv that make it easy to fit bulk ingredients, ready-made meals, and seasonal stock. Low energy consumption In day-to-day use, the convertible design shines. You can switch between freezer and storage modes as seasons change or as your needs shift, keeping the layout flexible. The stainless finish looks clean and modern, and the unit feels sturdy enough for a garage or utility area. The door is reversible, so you can tailor the setup to your space, and the controls are straightforward to operate, reducing the time you spend fiddling with settings. Quiet operation helps keep the workflow undisturbed, whether you’re sorting groceries, preparing batches for the week, or doing small DIY projects nearby. Organization is intuitive: labeled compartments and adjustable shelves let you locate items quickly, cutting down on the time you spend digging through shelves. Overall, it’s a reliable, space-efficient addition that supports practical meal planning, bulk storage, and seasonal stock without adding complexity to your routine. If you’d like, I can tailor this review to a specific day-to-day scenario, like weekly meal prep or bulk freezing for holidays. I'm very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Would highly recommend to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged on arrival

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We unboxed the freezer to install and found that it was damaged.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello LadyV,

      Thank you for writing a review about our 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator. It pains me to hear that you receive a damaged item. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    They delivered me a broken freezer!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that set up the fridge had missing pieces and they took pictures of it and they told me that Best Buy would come back out and fix it but that is a lie. SHOP ELSEWHERE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken door handle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a month and the door handle broken. Entrada de tornillos barrida.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, LourdesE. We’re sorry to hear about the broken door handle on your freezer. Your feedback is important and helps us address product durability concerns more effectively. Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Temperature control
    Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    Quiet, roomy, and nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room and extremely quiet. We keep this in the family room filled with drinks and healthy snacks. Keeps everything cold. I didn't need a freezer and I'm glad to have more room for other things instead. Plus no worries that things in the back will freeze. Only issue: when I loaded the door withbottles, it kept popping open. I couldn't find an easy stand to help level on the carpet, which might have helped. Still, great unit. We had to drive a ways to find one in stock but was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Reliable Upright Freezer That Beat the Texas Heat

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this upright freezer for nine months now, and I’m happy to say it’s been a great addition to our home. The first unit delivered had a malfunction, but Best Buy handled the issue quickly and professionally by scheduling a replacement right away with no hassle. Since then, the freezer has performed flawlessly. It’s spacious, efficient, and most importantly, garage-ready. Living in Texas, I was concerned about how it would hold up through the summer heat, but it has survived its first summer. Even during peak temperatures, it maintained consistent cooling and kept everything frozen solid. If you're looking for a dependable upright freezer that can handle tough conditions and comes with solid customer service, this one's worth considering.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control
    Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    The magnetic seal is a beast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's quiet. It has very easy to use temperature controls. It is very roomy. I love it! The only con I have for it is that I have a stone floor where the freezer is, and because of how strong the magnetic seal on the door is when I open it the freezer slides a little bit. That might be because it's not full yet, and not a deal breaker for me.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback! It’s great to hear that the magnetic seal on the door is strong, but I understand how it might cause the freezer to slide a bit on your stone floor. As you mentioned, once it’s filled, that issue might resolve. If you have any other comments or need assistance, feel free to reach out. We’re here to help! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Convertibility, Overall performance, Size

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about the quality of the Insignia brand, but reviews were very positive. After having it for a month now, I understand why!! This has been perfect since day 1. Absolutely no issues. Best Buy delivered it and placed it right where I wanted it in the garage. They plugged it in and it has just worked since. The freezer got to 0° very quickly and has maintained that temp. I can set that up or down if I choose but everything is solid at zero. A cool attribute of this freezer is that you can change it to a refrigerator if you need that instead. For me, this is a great smaller size unit yet still big enough to pack in a bunch of Costco ice cream, steaks, pizzas, etc. I love it and would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size, Temperature control

    Rated 5 out of 5 stars

    Perfect Balance of Size, Space, and Convenience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to finding the ideal freezer for your garage, look no further than this outstanding model. With its perfect size, generous storage capacity, adjustable temperature settings, and well-designed interior, this garage freezer hits all the right notes for convenient and efficient freezing. First and foremost, the size of this freezer is just right. It offers ample storage space without overwhelming your garage with an excessively large appliance. Whether you need to store bulk purchases, frozen foods, or homemade meals, this freezer provides enough room to accommodate all your freezing needs without taking up too much floor space. One of the standout features of this garage freezer is the ease with which you can adjust the temperature. The intuitive controls allow you to effortlessly set and maintain the desired temperature at your convenience. This feature ensures optimal freezing conditions for different types of food, providing the flexibility to adapt to your specific freezing requirements. The interior setup of this freezer is simply great. With strategically placed shelves and compartments, organizing and accessing your frozen items is a breeze. The adjustable shelves allow you to customize the storage space to suit your preferences, whether you need to stack pizza boxes or neatly arrange smaller food packages. The thoughtfully designed interior maximizes storage capacity and minimizes the time and effort required for organizing and locating items.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    Best Switch refrigerator/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a SWITCH refrigerator/freezer. It is wonderful I started it as a refrigerator. Got all my freezer stuff set up and made and then set it up for freezing. It has been wonderful. It keeps a consistent temperature for the freezer at a temperature I want and it it has had no issues in the heat of garage and now we’re getting into the winter. I would recommend this to anyone. The price was wonderful and it also has an alarm it can’t get better than this.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility, Overall performance

    Rated 5 out of 5 stars

    Perfect Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size. Holds more than you think it would. Love that it can be a refrigerator OR a freezer. Great color and easy to keep clean stainless door. Salesman was very helpful. Convenient delivery and easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance, Size

    Rated 5 out of 5 stars

    My new garage freezer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great item. Size, space, function. Looks good too.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are delighted to hear that you are pleased with the size, space, and functionality of the item. It's great to know that it also looks good and meets your expectations. Your satisfaction is important to us, and we appreciate your support.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Good for Freezer or Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and setup. Use as freezer or refrigerator. If I had to replace would purchase freezer and 2nd refrigerator separately. Compact and works well in garage.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility, Size

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice freezer. Plenty of space within and very quiet. It easily fits in my garage. It stays very cold and I love that it will convert to a fridge. The only thing I wish it had was maybe a bumper or lip on the shelves to keep everything in. I got a load of frozen beef and had a little trouble keeping everyting on the shelves when I was first organizing it. The door pockets are also very nice to keep things like freezer packs. I would buy again.

    I would recommend this to a friend