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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 4306 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 4,306 reviews
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Amazing Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Freezer. Fit perfectly and has a ton of room for storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Garage freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent love the size. It’s a garage perfectly. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps my food super cold. Zero degrees. Plenty of room inside. The shelves are well placed. It makes me happy every time I open it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent fridge knowing that it can be used either fridge or freezer Great as of now

    I would recommend this to a friend
  • Cons mentioned:
    Shelf material

    Rated 3 out of 5 stars

    Glass shelf shattered just after 30 days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally purchased the 17 cu ft model.. and loved it so much we purchased the 21 as well. Unfortunately, the 21 came with glass shelves that just don’t seem to hold as much as the wire shelves that are in the 17. We only had this one just over a month and the bottom shelf spontaneously shattered. Not sure if it’s a fluke deal, or not? But the other shelves look concerning as far as bowing .. I would not be the least bit surprised if they all end up breaking. I can’t seem to find anything on what the shelf load is? Maybe we have too much weight on them? Regardless.. Its a bit frustrating. at least the insignia customer service pulled through and sent me a new shelf (Although, they claimed they shouldn’t because it was out of their 30 day warranty.. by a few days) I had to spend an hour and a half on the phone with them, but should be receiving my new shelf tomorrow. Wish there was an option to choose wire shelves.. that would have made this a 5 star purchase like our last one. Added a picture of the wire shelves in our other model as well for comparison.. we much prefer that model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last freezer was larger but I do find this 13.8 Cu. Ft. holds enough for my usage. I like the bright interior light The glass shelves are very nice. I know it is working as the door has a lighted "00" degree telling me all is o.k. I do not hear it run as very quiet. I am happy with my purchase.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed review! We're delighted to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer meets your needs and that you appreciate its features like the bright interior light and glass shelves. It's great to know that the freezer operates quietly and the lighted "00" degree indicator provides peace of mind. If you have any questions or need further assistance, feel free to reach out. Enjoy your new freezer!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    SPACIOUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I purchased it with the intent to use as a secondary refrigerator. It is a small petite size with more than enough space for extra groceries for a family of 6. It can also be turned into a freezer with a click of a button. I also love that it sings to you if the refrigerator door is left open. A future needed with the kiddos don't always close doors all the way.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size, Temperature control

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer was so much better than I anticipated. I use it as a freezer, it's super cold without the frost! I've fit more food than I can imagine into it, 13.8cu foot is really a lot. Fit in my one-butt kitchen like a charm! So far it's been a month and there is no problems with it. It reads 00° all the time, but it feels a bit colder than that. This is such a great product, I don't think anyone would be disappointed with this fridge/freezer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Using as a freezer. Nice capacity, all glass shelves is a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size, Temperature control

    Rated 5 out of 5 stars

    Best freezer ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer works great. Kept frozen even when lost power. Love how it has an auto defrost so no hassle there. Takes up a lot less space than my previous chest freezer. Didn't add to the light bill, if anything has less of a draw than my old freezer. Would recommend this to everyone needing a freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator/freezer. We use it as a freezer it works great and the perfect size for our family of 3. It is easy to operate, no complicated parts. It does what it was suppose to do. We have had it for almost 10 months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Now this is Customer Service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was by far the best experience I have had. I was having trouble with my deep freeze, I opened the door and all my food was thawed. I contacted Geek Squad, without hesitation, she had an appointment setup for a repair person to come to my home. We ended the call, then about 5 minutes I got a call from the same lady at Geek Squad who informed me that Rathman we with for a texh to come to our house, Oder the parts needed, then return at another date to install the replacement parts, she wanted us to have our deep freeze sooner, so she made it to where ours was eligible for an exchange. We now have a NEW deep freeze coming to us without any cost. Best experience ECER!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing such a positive and detailed experience. We’re truly glad to hear that the support you received was prompt, thoughtful, and went above and beyond to resolve the issue with your deep freeze. It’s great to know that the exchange process was handled smoothly and that you’ll be receiving a new unit without any added cost. Your satisfaction is what we strive for, and we appreciate you taking the time to let us know. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good working deep freezer or refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. We've used it as a refrigerator and as a freezer. Easy to clean. Cools very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good size for average family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this as a freezer. I really couldn't tell how big it was because the images on the product page doesn't have a good reference to compare the sizes. They could have pictured it in a garage with a car parked next to eat. Or next to a garage door opened just above the freezer. This would be a far shot and not close up. I am happy with the size. I was debating getting this or a larger one but I am totally happy with the size of this one. I am still working on the right temperature. It ranges from 0 to 10.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Insignia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have an opportunity to comment! I am very pleased with my new convertible freezer/refrigerator. It is very quiet, just the right amount of space for our needs and love having the drawer at the bottom. We use it as a freezer but love that we have an option if we want to use it as a refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size, Temperature control

    Rated 5 out of 5 stars

    Big enough and cold

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. Large enough but not too Big really cold. Very happy and price was great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility, Overall performance

    Rated 5 out of 5 stars

    Extra freezer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for an extra freezer, works great and easy to set up, lots of room for meat. I like that you can use it either as freezer or fridge

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Easy! Thank you for your positive feedback on the Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White. We’re delighted to hear that it works great as an extra freezer, was easy to set up, and provides lots of room for meat. It’s great to know that you appreciate its convertible feature of being used either as a freezer or fridge.

      Your satisfaction is our top priority and your feedback helps us improve our products and services. Thank you for choosing Insignia! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451 BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance, Size

    Rated 5 out of 5 stars

    Great little freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this unit to be a freezer. We love it. It's small enough to fit in our kitchen. We can finally bulk shop and save money. It has enough room for big boxes of pretzels, ice cream bars, AND pot stickers. There's a large drawer at the bottom. We have had no issues. It works like a dream. We're extremely happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    This is great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This convertible freezer/refrigerator is great! We have a chest freezer that has worked well over the years but we were always "losing" things at the bottom. With this upright unit we can easily spot whatever is in there. It has been working well and we are very satisfied with it. Glad we bought it!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience. We are thrilled to hear that the convertible freezer/refrigerator is meeting your needs and making it easier to organize and access your items. It's great to know that you are satisfied with its performance and that it has been a valuable addition to your home. Your feedback is greatly appreciated and encourages us to continue providing high-quality products.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    good stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Versatile and Efficient Appliance for Modern Living The Insignia Convertible Upright Freezer has been designed with versatility and practicality in mind, catering to households with varying storage needs. From its convertible functionality to its sleek design, this freezer offers features that aim to simplify food storage and enhance convenience for users. One of the standout features of the Insignia Convertible Upright Freezer is its ability to switch between freezer and refrigerator modes, depending on your requirements. This flexibility makes it an ideal appliance for households that experience fluctuations in storage needs. Whether you’re preparing for a large gathering and require additional refrigeration space or need to store frozen foods for long periods, this freezer adapts effortlessly.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience, HendrikV! We're delighted to hear that the Insignia™ Convertible Upright Freezer is meeting your storage needs with its versatile functionality. The ability to switch between freezer and refrigerator modes is a game-changer for dynamic households, and we're glad you're finding it useful. We appreciate your thoughtful review and are pleased that the sleek design and practical features are making a difference in your daily routine. If you ever have any questions or additional insights, we’re here to help. Ivy | Insignia Support BBY-ExBrand_Insignia