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Customer Ratings & Reviews

Your price for this item is $479.99
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 4263 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 4,263 reviews
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent freezer. I love that you can go back and forth. I have only used the freezer side so far but it is spacious and easy to get to everything. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Garage Unit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator/freezer combo has met all of our expectations. It’s been running in our hot garage without any issues for 6 months, and hopefully years to come. We love the locking feature, the fact that it converts, and the display on the front. There is room to fit a ton inside as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as a refrigerator in the kitchen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this as a refrigerator, in combination with a chest freezer, in our 50's era kitchen (which is too small for today's mega-fridges). We replaced a slightly larger, fancier Whirlpool refrigerator-only which had broken down and was non-repairable at 4 years. While we miss the larger shelves on the Whirlpool's doors, this one is absolutely adequate - it forces us to think about what we currently have refrigerated and to consolidate more. We prefer some of the features of this unit, for example the temperature display and the warning beeps if we accidentally left the door ajar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value, Customer Service was Awesome, Great Delivery Experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Side by sides

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these in January 2025. They are side by side and I use one as a fridge and one as a freezer. It’s way better as a freezer because everything is so organized and accessible now compared to the cramped bottom freezer I had before. As a fridge it’s good but has limited organizational flexibility. I’m exploring clear plastic bins. I wish I could switch the handle to the other side so they could open towards each other. I also wish they were designed so they don’t need so much space around them for heat dissipation since they are in my kitchen and not a garage. All in all, I’m happy with them and I love the new setup.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed review, REM2025! We're pleased to hear that you're happy with your new setup using the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezers. It's great that the freezer has improved organization and accessibility for you. We appreciate your feedback on the fridge's organizational flexibility and the handle design. Your insights are valuable and will help us improve. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new setup!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for your money. The items stored in the freezer is always accessible, and fresh. The freezer is auto-lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am more than pleased with my purchase of the Insignia Freezer/Refrigerator. I have been looking for 6 months and the excellent reviews and price was my deciding factor. I bought 2 units to replace an old side by side. Now I can but in bulk when items are on sale. I have no doubt that they will pay for themselves in time but also energy savings as well. One is being used as a freezer the other as a fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is exactly what I was looking for and needed. It is my additional second freezer in my basement. Perfect size for my items and freezes my food at the appropriate temperature. I really like the glass shelves. The only thing I’m experiencing is the door is hard to open. It takes a couple of hard pulls before opening. I think this will get easier as time goes on. Overall, a great extra freezer at a great price. Delivery was fast, on time and professional.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the detailed feedback, Cindy! We're so glad to hear that the Insignia™ Convertible Upright Freezer is the perfect fit for your needs and that you're enjoying its size, performance, and thoughtful design features like the glass shelves. It’s great to know it’s keeping your food frozen just right and that the delivery experience was smooth and professional—we truly appreciate you sharing your experience! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    I bought a pair of these and I love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine as a freezer is absolutely perfect for my needs and I love that it can be a refrigerator as well. As a matter of fact, I purchased two machines and I do use one as a refrigerator, though I have to turn it down significantly to get it to work for refrigeration- otherwise, it runs too warm

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your wonderful review! We’re glad to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is meeting your needs perfectly. It’s great to know that you appreciate its versatility as both a freezer and a refrigerator. We appreciate your feedback on adjusting the temperature for refrigeration and will take it into consideration for future improvements. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new appliances! Thank you for choosing Insignia! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Works Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it is upright like a refrig. You can grab things out without much effort. So far, it is working great. Love also that you can convert to a refrigerator if needed to use as that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Freezer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a freezer in a hurry and Best Buy had this one on stock. It works hreat and stays extra cold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size for garage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits perfectly in the garage corner. I'm using it as a freezer (having a refrigerator option is helpful if I need it). I particularly like the extra shelves on the inside of the door, provides much additional storage. Controls on the front of the door is also helpful, easy to see. Very pleased with this freezer/fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works great! Ive had it for a while now and have zero issues. Plenty of room inside.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything a freezer should do. Alot of room for it's size. Was damaged during delivery and took an extra week to receive. Definitely worth what i paid during the sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Have to have time to run it for awhile before we can evaluate it further.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright over Chest Freezers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this upright freezer. No more bending over and digging through a chest trying to find things. The price was amazing. This is the first Insignia product we have purchased. So far, it has run great...... Loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having extra storage space !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It's perfect for extra storage space! Everyone could use that, especially during the holidays. I had the delivery people put it in the basement. I like the versatility of being able to convert it to a refrigerator if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cost-benefit Champion

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this fridge/freezer for months now. I did not have any issues with it. I keep a digital thermometer in it and when the temperature is set to 37F(fridge mode) the readings show a sine wave between 37F-47F. When I set to freezer mode it keeps 0F to -10F. I am generally happy with the purchase for this price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Kurt, thank you for taking the time to share your experience with the Insignia™ garage-ready convertible upright freezer! We’re thrilled to hear that you’ve been happy with your purchase and that it’s been functioning well for you over the months. It’s great to know that the temperature settings are performing as expected, especially in both fridge and freezer modes. Monitoring temperatures with a digital thermometer is a smart move to ensure optimal food storage. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was perfect . Delivery drivers were Ontime and professional easy set up great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice replacement for our old freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this freezer to replace an aging freezer (17 years old) that was having trouble staying cold and running continuously. This one seems to be working just fine. Really like that you can set the actual temp right on the front of the door instead of having to adjust some dial inside that just uses some arbitrary numbers to represent warmest to coldest. And it appears to maintain the temp that you set based upon the thermometer we keep in the freezer to verify the freezer temp. We set it at -10 degrees and it stays at that temp. Also like that is has a light inside unlike our previous freezer. The bin on the bottom is also great for frozen foods like vegetables that come in plastic bags and don't stack well on the shelves. Would have preferred a lower price, but freezers seem to be in high demand and short supply right now, so we felt lucky that this on was even in stock.

    I would recommend this to a friend
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