Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

$479.99
Save $320
Comp. Value: $799.99

Customer reviews

Rating 4.7 out of 5 stars with 4349 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 4,349 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    review of insignia 13.8 freezer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working correctly and very well. It started the first time we hooked it up to power.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thanks, JamesM! We're glad to hear your freezer is running smoothly right from the start. Enjoy the reliable performance!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. Easy to set up and get going. The inside is spacious and lights up very good!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect size for mine kitchen love seal of the door when is closed. The light makes it easier to find food and easy to keep clean.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, RoxieW! We're delighted to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is the perfect size for your kitchen. It's great to know you appreciate the door seal and the convenience of the interior light. If you have any questions or need further assistance, feel free to reach out. Enjoy your freezer! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Convertibility

    Rated 5 out of 5 stars

    awesome dual fridge/freezer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this appliance the fact that you can switch from freezer to refrigerato and so much room inside , having an upright makes it so easy to see and organize

    I would recommend this to a friend
  • Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    Quality Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales price represents great value. The freezer feels solid and seems to be working fine after one day in place. The touch pad is nice. I've noticed that the door seal is so strong that the door is sometimes difficult to open, but that may improve over time. Delivery team was professional and helpful. Unfortunately, it took 6 calls (total of 3 hours on the phone) with Best Buy support to get the delivery/installation scheduled correctly, and to obtain credit for an erroneous delivery charge. But it was ultimately resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Super deal, great freezer/fridge convertable.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super deal, great freezer/fridge convertable. roomy, great capacity, timely delivery. Great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s about a month since we got the freezer, so far it’s great, the light sensor was stuck but once I unstuck it there was no problem. A good freezer so far. Not paid or won so this is a real review.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your honest review! We're pleased to hear that you're enjoying your new freezer and that it has been working well for you. It's great to know that you were able to resolve the light sensor issue easily. Your feedback is very important to us, and we're glad to see our product is meeting your expectations. If you have any further comments or need assistance, please don't hesitate to reach out. Enjoy your freezer! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    garage freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The threads on the handle set screws were not tapped properly. As a result, it was not possible to attached the handle securely. Contacting customer service was a hassle and extremely frustrating. After inputting numbers on the phone (e.g., press 1 for this, press 2 for that, etc. ) The first person told me she couldn't help and I would have to go to the store. The store told me I had to call the 800 number. I finally connected with some one who found the transaction and said they would send a replacement, but it was out of stock so it would take a couple of weeks. A month later, I am still waiting for the handle.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Insignia Upright Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for single family. It has a very tight seal.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thanks, Sherie! Sounds like a perfect fit for your family—tight seal and all. Appreciate the review!

      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great feezer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome freezer easy to use and works great would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect addition

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to my garage. Had a chest freezer before, but love this standup. Can find everything, can fit a lot and is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Insignia 13.8 Cu Ft. Upright Freezer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer works great. It has plenty of shelf space for large items. Now I don't need to dig my frozen meats from the chest freezer ever again. I've received multiple reminders and preparation instructions ahead of time. The delivery crew arrived on time and set the freezer according to our choice in the basement. Everything went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and does a great job keeping everything frozen

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    AAZING

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING! Love the shelves and how it cab convert to either a fridge or freezer low noise and it beeps when opened or opened for too long

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 4 out of 5 stars

    Good for a large family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting an upright freezer for a long time, so I was happy to find this one at a good price. The freezer is a good size I only wish the door slots were a little larger but it holds a lot of food which is good when you have a large family

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A great freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get started upon purchase, larger than you would think, convenient choice of either freezer or fridge use.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Freezer for the Price

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for about a year, it's stayed really cold and the storage space is simply amazing for two people or more. I would buy this again.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your wonderful review, DMoreno! We're delighted to hear that your Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer has been performing well and providing ample storage space for you. It's great to know that you would buy it again. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your freezer! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezer for the Garage

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For over 2 years I have been looking for a inexpensive upright freezer to use in my garage. I finally found this one... Is big enough for what I need and small enough to not take too much space in my garage. It has many features that I considered when buying like: frost-free that was a big plus since I do not want to waste any time cleaning it. An alarm when the door is left open. Digital display of temperature on the door. Large storage area inside. In short, a great buy. I highly recommend this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Well made, works!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works well, holds the temperature. Have no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the freezer for about a month and a half now, and so far, it's working as it should.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello JesusLovesYou,

      Thank you for sharing your positive feedback about the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We're glad to hear that it has been performing well for you over the past month and a half. Your satisfaction is our priority, and we're here to support you if you need any assistance in the future. - Emman | Insignia Products BBY-ExBrand_Insignia

Sponsored