Customer Ratings & Reviews
- Model:
- NS-VR5MCC
- SKU:
- 6441559
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 16.4' USB-C Virtual Reality Headset Cable for Meta Quest 2 and 3 highly for its cable length, overall performance, and reasonable price. Many appreciate its USB-C connectivity and compatibility with devices like the Quest 2. Some users have noted minimal concerns regarding battery life and lag.
This summary was generated by AI based on customer reviews.
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with an adapter like it showed in the pictures
No, I would not recommend this to a friend- Pros mentioned:Cable length
Broken within a month
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long cable, worked like a charm for about a month. Now it doesnt work at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Tyler,
Thank you for the feedback. We would like to extend our sincerest apologies if we did not meet your expectation towards the product.Rest assured we are working to improve this. For any questions,do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Works as advertised but missing the strap
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it's supposed to but it doesn't have the velcro strap that the 1st party cable has which means there is no way to attach it to the side of the headset to take the tension off of the USB port while it's plugged into. HUGE oversight.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 16.4' USB-C Virtual Reality Headset Cable for Meta Quest 2 and Meta Quest! We understand that you are having issues with your headset. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your headseat.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Doesn't charge my Quest 2, only works for data.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't charge my Quest 2, only works for data. Significant bummer if you want any extended play sessions.
No, I would not recommend this to a friend- Pros mentioned:Usb-c
Garbage wire.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was having constant connection issues with this wire until i returned it. Not sure if there was a short somewhere in the wire or what but it would connect, then disconnect. No problems when i used the oculus wire. Incredibly expensive as well. USB C is pretty commonplace now.
No, I would not recommend this to a friend great Cable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable worked great until just recently. Won’t recognize on laptop or Oculus Quest 1 or 2. And just so happens, my return window closed Jan 31st Great timing Insignia! Don’t waste your money.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Seth,
We apologize for your experience with this cable. It is really important for us to hear your feedback about this product so we will be able to continue improve its quality and efficiency. If there is anything that we can assist you, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good but poor quality is falling apart Still works
I would recommend this to a friendDon’t waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson will tell you to buy their product because the official “Meta” version costs more. Totally not worth the money! $70 for a cord that came apart 2 days after I bought it! A better deal can be found on Amazon for $22
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We understand your frustration with the product's quality and pricing. It's disappointing to hear that the cord came apart so quickly after purchase. Your feedback is valuable to us, and we will use it to improve our offerings. We strive to provide products that meet our customers' expectations and will take your comments into consideration for future improvements. Keith | Insignia Support
This isn't the best link cable. Period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speeds unstable Flickers Black for a split second while sim racing. Quality could be better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 16.4' USB-C Virtual Reality Headset Cable. We apologize that it's not meeting your expectations and that you're experiencing issues with speeds being unstable, flickering, and blacking out during sim racing. We understand that a seamless VR experience is crucial, and we apologize for any frustration this has caused. We'll take your feedback into consideration and work to improve the quality of our cables in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-meta-quest-black/6441559.p?skuId=6441559
Not worth get the official cable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 2080 super and the cable is plugged in to the usb c port on it and the cable reports 2.0 mode the same on my 2060 laptop so I don't recommend it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 16.4' USB-C Virtual Reality Headset Cable. We apologize that the cable did not meet your expectations, particularly with regards to compatibility and performance. We understand that it's disappointing when a product doesn't live up to its intended purpose. We will take your feedback into consideration and explore ways to improve the compatibility and performance of our products in the future. We appreciate your honesty and would like to make things right. If you're willing, we'd like to offer assistance or alternative solutions to ensure you have a positive experience with our products. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-meta-quest-black/6441559.p?skuId=6441559
Not working, unsure why...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work for me :/ Only thing it lets me do is charge the headset. No matter what I try it wont allow me to connect the headset to my PC to play VR games from Steam.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
Cheap
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable is fragile and doesn’t work correctly with the pc
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the cable feels fragile and isn’t working properly with your PC. We understand how important reliable connectivity is, and your comments will be shared with our team to help improve product durability and compatibility in the future.
Keith | Insignia Support
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works BUT we have had for 1 month and the black casing on the end started just breaking off today. End is exposed fully now. Never had a Cord Break like this. Sure my apple or other chargers eventually wear out usually after a good year though. But not break like this
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you've encountered with the durability of your charger's casing. Ensuring high-quality and long-lasting products is important to us, and we apologize for any inconvenience caused by the casing breaking after only one month of use. Your feedback is valuable, and we'll use it to review and improve our product's construction and durability. If you need assistance with a replacement or exploring alternative options, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-meta-quest-black/6441559.p?skuId=6441559
Not supported for Oculus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Oculus. The cable passes power just fine but the headset does not recognize the cable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Radar,
Thank you for taking the time to review our Insignia™ - 16.4' USB-C Virtual Reality Headset Cable for Meta Quest 2 and Meta Quest - Black. I understand you found it uncomfortable to use since it does recognize the cable and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
It doesnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tries using the cable and it wouldnt pick up on my computer at all. It charged the headset but thats it. Tried plugging in my 6 foot phone cable and that worked fine. No clue what was wrong, tried power cycling the headset, the computer, reinstalling the oculus app, updating anything that needed updating and nothing worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Goldboss, for sharing your experience with the Insignia™ USB-C Virtual Reality Headset Cable. We appreciate your detailed feedback and are glad to hear that it charged your headset. Your insights are valuable to us as we strive to improve our products. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-3-black/6441559.p?skuId=6441559
Does not support USB 3.0
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cable does not support USB 3.0 which oculus recommends via their software.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandonB,
Hearing your feedback about this product is really important to us so we will know how to improve its efficiency and quality. For further assistance, you may contact us at 1-877-467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vastly over priced. Triple the price for identical item.
No, I would not recommend this to a friendJust say no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA out of box. Past return status before we had VR equipment setup to use it. Purchase OEM cable. Im happy to update this review if Bestbuy woild make this right. Thanks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear that your Insignia™ 16.4' USB-C Virtual Reality Headset Cable arrived dead on arrival (DOA). It’s frustrating to face issues like this, especially when you were unable to return it in time due to the setup process. I encourage you to reach out to Best Buy's customer service directly to discuss your situation—they may be able to help resolve the issue and offer a solution that works for you. If they can make this right, your updated review would likely reflect your improved experience. Thank you for sharing your feedback! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-meta-quest-black/6441559.p?skuId=6441559
Junk cord don’t waste your time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the cord today and the side that is suppose to go to into my computer (the straight usb c) doesn’t fit? I don’t want to force it but at this point I’ve put way more pressure than needed. I switch the ends around and that at least fits but my computer won’t recognize my quest 2 now while my other cord has no issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ USB-C Virtual Reality Headset Cable. We appreciate your feedback and are sorry to hear about the issue you've encountered. Your comments are valuable to us, and we are committed to improving our products and services. Please know that we are here to assist you and ensure you have a positive experience with our brand. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-16-4-usb-c-virtual-reality-headset-cable-for-meta-quest-2-and-3-black/6441559.p?skuId=6441559
Dazed and confused
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how this works with the Oculus Quest 2. The Oculus brand cable uses usb-c to usb 3.1. This cable is usb-c to usb-c. I tried plugging it into my usb-c port on my laptop but it's not detected that way. Now I suppose I have to find an adapter as I can't return Best Buy purchases as they have a limited 15 day return policy and I'm a truck driver and can't just pull into the nearest BB to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I certainly apologize about the situation with your Headset Cable. The unit is designed to work properly with the compatible devices. However, I understand your situation and I want you to know that you can take advantage of the 15 day return period that Best Buy grants you for this product directly at the Customer Service counter at your nearest store (within the US) with your receipt in hand.
Cesar G. - Insignia Support