Customer Ratings & Reviews
- Model:
- NS-BC1ZSS9
- SKU:
- 6262624
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 165-Can Built-In Beverage Cooler for its temperature control, size, and capacity, with many finding the noise level acceptable and the appearance pleasing. However, some customers have expressed concerns about the door seal, durability, and potential for receiving the product in less than perfect condition. Additionally, a few customers have suggested that the shelves could be sturdier. Overall, the cooler seems to be well-received for its features but has some reported issues that potential buyers should consider.
This summary was generated by AI based on customer reviews.
Crappy product:(
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to purchase this refrigerator. Unfortunately it’s a terrible product 32 days later the bottom started to spark from the electrical we are afraid to plug in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DesiM,
Thank you for taking the time to review our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless Steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Frustrating and disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the unit arriving on Tuesday. The moment I turn it on it was a loud noise. Confirm the compressor is bad. Return the next day and attempt to order another and there were no more in stock for delivery.
No, I would not recommend this to a friendNot cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is cooling but running about 10 degrees too warm. We've put 2 thermometers in to test it. Disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 165-Can Built-In Beverage Cooler. We truly value your feedback and are committed to using it to enhance our products and services. Your insights are important to us, and we appreciate you taking the time to let us know about your situation. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-165-can-built-in-beverage-cooler-stainless-steel/6262624.p?skuId=6262624
Missing screws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the door handle screw. Looks good. Door doesn’t close that well
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 165 Can Beverage Cooler, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow
Roberto E.
www.insigniaproducts.com/contact-us
disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we ordered had some damage, loud and did not cool. We got a replacement, it was not as loud, one corner had some damage, but still did not cool to even close to 34 degrees, the front of the cooler was 50 degrees and toward the back was mid 40 degrees. I would not recommend this product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our 2165-can beverage cooler. I am really sorry to know that this product is not working as expected, but do not worry, you can contact our customer service team, they will do their best to help you with this situation. You can contact them via e-mail or phone call following the next link https://www.insigniaproducts.com/contact-us
Carlos O - Insignia support.
Horrible....Noisy Fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge fan too noisy. Replaced it at best buy and does the same. Returning it as soon as possible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gianni!
Thank you for taking the time to review our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless Steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday - Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived heavily damaged awaiting pickup and replacement. Three of last six items delivered either damaged or missing. Use store pickup where offered
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ThomasE,
We regret that you have received either damaged or missing product. Please accept my apologies on the behalf of Insignia for the inconvenience caused. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Missing parts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing parts (screws for the handle) and can't figure out how to get new parts for it (they are not standard screws).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 165-Can Built-In Beverage Cooler. We appreciate you bringing the issue of the missing screws to our attention. Your input is important, and we understand how essential it is to have all the necessary parts for a smooth setup. We hope you find a resolution soon, and we wish you the best in enjoying your cooler! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-165-can-built-in-beverage-cooler-stainless-steel/6262624.p?skuId=6262624
Interior light didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks good but the light didn't work right when it arrived. Will be a huge hassle to try and return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi jgian,
We're sorry for the inconvenience. We appreciate your feedback of this product s we can improve the quality of it.
Insignia Support
Lea
www.insigniaproducts.com/support
Doesn't really work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Empty, it only cools down to 39 degrees. When it has anything in it, it only cools down to 45 degrees
No, I would not recommend this to a friendFan makes a loud noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got mine and after few months, its fan is noisy. I was a totaltech member (in best buy) but they did not fix it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - 165-Can Built-In Beverage Cooler! We know how frustrating is that the fan is noisy. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Irene
www.insigniaproducts.com/support
Not Cold Enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Just Recently Purchased “New” And Have It At 37 Degrees And It’s Not Cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
won't cool after a few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after about 2 months operation it stopped cooling.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 165-Can Built-In Beverage Cooler! We know how frustrating is that your unit stopped cooling. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Pros mentioned:Capacity, Noise level
Really Happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is so much quieter than the high end french door fridge we used to have. It cools nice and has lots of room. It is sturdier than we expected. The only thing it did not have was the nice blue led light that we really liked in our old fridge. We installed a battery operated remote led light and are now able to turn it on with lights whenever we choose. It does have a bright standard white light that you can turn on and off as needed. All in all, very pleased with the performance and price. Best Buy left the box on our front door and did not take it in, so be aware of that in case you expected anything different. They did send notifications so we knew when to expect delivery. However, the link to access tracking never worked from our phone so we had to cut and paste to view. No problem with the box or quality of the unit. Everything looks good so far.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thank you very much for writing a review for our beverage cooler. We are are really happy to know that you are enjoying you Insignia cooler. Carlos O - Insignia support.
Cool "Cooleer"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is just what we were looking for however there was Abit of a delivery issue.
I would recommend this to a friendJob done!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted an affordable under the counter refrigerator for waters, sodas and beers and this was it. Husband remove dishwasher that wasnt being used and easily slid this into its place. Will take time to cool all beverages, as instructions said. Good price for what we needed.
I would recommend this to a friend- Pros mentioned:Temperature control
Solid 4 Stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets colder than expected! Fits perfectly and came with tools to adjust height, which we needed up needing. Only issue with this fridge is that the door opens every time it is closed not “gently”. Overall, I’m happy with it.
I would recommend this to a friend Great fridge, but issues w/delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate 5 stars (As this is an amazing min-fridge for the price - it keeps my drinks in my office at the perfect temperature), however, it was damaged on arrival (Corners dented, side dented a bit). It runs great though, and looks/is built like a quality fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Belzebass,
Thank you for taking the time out of your day to provide us with your feedback on this cooler. It pains me to hear that you are getting these issues with the product and this should not be happening.
Please contact us at Insignia at 877-467-4289 for your warranty support, if applicable.
Brian C. Insignia Support
- Pros mentioned:Noise level, Temperature control
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this a week, holds temp, very quiet and fits perfectly to spec's. If I had one thing to change, I would ask to have white plastic to reflect more light.
I would recommend this to a friend - Cons mentioned:Condition
Not Bad but Huge Dent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was exactly the perfect dimensions for our mini-fridge space in our kitchen but the fridge was shipped to me from Ardmore, OK store to Houston, TX and when I opened it up, there was a huge dent in the back left corner of the fridge. It doesn't seem to impact the performance but was a bit of an eye-sore. I'm okay with it for the time being since it gets pushed back into a fitted spot and no one can see it anyway but a bit unacceptable. I did get a chance at this fridge on sale for Memorial day at $399 though.
No, I would not recommend this to a friend