Customer Ratings & Reviews

When the freezer came, the handle wouldn't mount on and had to wait for 3 days to get a replacement.

model no longer available. wifi app showing temp is not accurate.

I wanted to use this Convertible Freezer/Refrigerator primarily as a fridge. I was hoping that it would keep the temperature within a very small range. However the actual temperature varied within a range of 15 degrees Celsius, often dipping well below freezing. I can't afford to have my stuff freeze and thaw every other day!

The freezer is great but if you expect the app to do anything, you should find another product. I accidentally left the door open on my freezer and lost about $500 worth of food. I thought the app would notify me if the temperature was out of range, but it doesn't. All the app does is let you see what the temperature is, no notifications can be set. As a matter of fact, when I signed into the app after discovering what I had done, the app said it had been too long and I was signed out. I couldn't even see my freezer until I signed back in. Total garbage.

The door open alarm does not work. Lost freezer full of food. The worst part is I cannot get any help from Best Buy at Tuttle in Dublin. On hold for 45 minutes and counting.

We bought 3 of these... 2 for freezers and one for a refrigerator... Only one will link up... And the one that was set to refrigerator would not keep the temperature below 40°... They came and replaced it 3 times and no luck in refrigerator mode on any of them... We use them all as freezers now and just use a different refrigerator... Disappointed!

Congrats on your 1 year warranty! You're going to die soon after and Best Buy won't give a ****. Good that this product is discontinued, clearly garbage manufacturing. In my specific case it is still powered on, no blackouts or anything, overnight it decided to just BARELY cool (not even fridge temp).

Less than month: wouldn’t maintain default temp. of 0. Didn’t maintain internet connection. Contacted manufacturer ( warranty) , they were reluctant to replace. Phone call lasted over a hour long. Contacted Best Buy for return. I was approved- chose another manufacturer....

Was disappointed with this purchase, cannot recommend

So far, I've been extremely impressed with this upright freezer. For the features you get, there's just nothing that beats it when comparing prices. Everyone who complains about the WiFi likely doesn't have much knowledge of how WiFi devices work, or expects way more than they should from the app. That said, even if the connectivity of this device didn't work (it works great for me), you can't knock 4 stars off. It's completely unreasonable. Nobody is forcing you to use the WiFi, and if you absolutely have to have it, enjoy spending 2-3+ times the $$ on another option. Everything works as advertised. The one and only thing that would be nice to have would be a lock, but I've spoken with others who have said they've never used the lock on their uprights, so I probably won't need it either. Last but not least, hopefully this thing lasts 10+ years, but if it doesn't, at least I didn't break the bank getting it. Tip: Level the freezer like you're supposed to if you don't want stuff to fall off the shelves.

Very good freezer for the price. I have it out in my garage and have had no issues with the freezer itself. The only issue I've had is with it disconnecting from my WiFi network occasionally and I have to reset it then start the pairing again.

This is my second days owning the fridge, so I don't know if the quality is good, but it does feel like it it's pretty okay as it turns on, freezes stuff and etc.. However, I took away 2 stars simply for it's very very very poor WiFi capability. I've owned an Insignia 5.8Cu.ft. Upright fridge for a couple years. Been very happy with it as it does the job. Ran out of space, needing to get a new one, direct instinct, a bigger insignia. And, 17 Cu.ft. I go. Wasn't paying to the full detail of the product as pricing and the capacity is what I care most, and was very happy it came with the WiFi capability, but......no! It does not feel like that. First, poor instruction. The manual does not have anything about how to enable the WiFi on the fridge so you can start using it. It only tells you to go to the App for more information. Fair, everything is digital now, so can the manual. But.... Second, very unfriendly Add Device steps in the app. The app is not easy to use at all. I follow the instruction to try to add the fridge. But... No! It keeps telling me to make sure the fridge has "AP" mode enabled before I shall continue on this step, but it just does not tell you anything about how to do that. Fine.. everything "smart" comes with a little work. I tried to search online, including contacting the BestBuy customer service via online chat. (Chat experience wasn't great at first...) Finally, I found a way(https://files.bbystatic.com/zb1Mkl2iCfka0NXd9H%2BxSA%3D%3D/a5e5e9dc-0af4-4545-a99b-979b219f7ff2.pdf at page 12) to finally enable the AP mode on the fridge. I thought I could finally move forward, but again....no.. Third, very bad connectivity. The app still refuses to connect even though the AP mode is on and flashing. Customer service did not know how to help with this either, so I got redirected to ask for help from the Home Consultation team...(I did not try yet and don't think I want to waste my time on this either...) After more research, I was suspecting the wifi signal isn't stabled, so hooked up my backup router for another 2.4GHz signal and hoping it would help..but..no.. It's still bad. It has so bad of connectivity that it has only 1 bar connectivity through only 1 wall....I literally need to have my router sit in the garage for it to pick up a full bar connection. Fourth, app is different between android and iOS. Out of curiosity, I pulled out my iPad and was hoping to get more information. Yes, my instinct was right. The app on iPad got me to finally connect to the fridge. But, sadly, I wasn't able to successfully connect to WiFi even though I hooked up my router via a extremely long cable for experiment purpose. The fridge was detecting a full bar but still was not able to connect. I tried 5 times, never a success. I gave up. I still haven't decided whether I want to go further by troubleshooting a little more by myself or ask for help from BestBuy consultation department. But, if I did, I'll come back to provide more information.

I got this to replace an ancient freezer in the garage. My daughter loves the unit. It holds a lot of food, is well sealed, and keeps the food nicely frozen. The unit is very inexpensive to run and is quiet.

We love this freezer. Large enough to keep plenty on hand for our foster home. Its almost 4 years old no issues!

The freezer worked great until I tried to use the app. The freezer showed up as a camera on the iPhone app when I tried to connect to it. I called tech support and was told I was probably going to have to replace the freezer, but to talk the Geek Squad. The Geek Squad said the only thing to do was to replace the freezer. So, I had to set up another delivery date, etc. The new one does the same thing. So not only did I waste a Saturday waiting for the delivery, (after taking off work for the first delivery) removing the items from the full freezer (finding enough coolers to store 17 cf of items) and then restocking it and I still don't have one that works. Part of the reason for getting this freezer was so that I could be notified if it quit working. What a waste of time and money!

The freezer part is ok, however the temp varies off and on by about 3 degrees from the zero we have it set at to -4 to zero. The bad part is the wifi connection is constantly dropping out and sending notices of 'wifi connection lost', this despite the fact the wifi router is in line of site of the freezer. Also despite about 10 attempts I could not get it to connect to the Verizon router, I was able to get it to connect to my Apple Airport Time Capsule

Did not last for 5 yrs, Work well until it broke down, don't even have replacement parts.

the delivery guys were awesome gentlemen and professional.

Started accumulating tons of frost after 1.5 years. I called Insignia to have it serviced after the 1 year warranty had expired. They told me they couldn't help me because the unit wasn't the right size for in-home service and they only do service calls for the 18 cu ft (not the 17 ft). Do yourself a favor and buy a product with better customer service and a better warranty. I would never by another Insignia product again.