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Customer Ratings & Reviews

Insignia™ - 17 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 154 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    App doesn't work

    Posted
    Cory
    • My Best Buy® Elite Member

    The freezer worked great until I tried to use the app. The freezer showed up as a camera on the iPhone app when I tried to connect to it. I called tech support and was told I was probably going to have to replace the freezer, but to talk the Geek Squad. The Geek Squad said the only thing to do was to replace the freezer. So, I had to set up another delivery date, etc. The new one does the same thing. So not only did I waste a Saturday waiting for the delivery, (after taking off work for the first delivery) removing the items from the full freezer (finding enough coolers to store 17 cf of items) and then restocking it and I still don't have one that works. Part of the reason for getting this freezer was so that I could be notified if it quit working. What a waste of time and money!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't link to wifi properly... Doesn't keep temp

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought 3 of these... 2 for freezers and one for a refrigerator... Only one will link up... And the one that was set to refrigerator would not keep the temperature below 40°... They came and replaced it 3 times and no luck in refrigerator mode on any of them... We use them all as freezers now and just use a different refrigerator... Disappointed!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    When set for Fridge, it Freezes...

    Posted
    UMB2015
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wanted to use this Convertible Freezer/Refrigerator primarily as a fridge. I was hoping that it would keep the temperature within a very small range. However the actual temperature varied within a range of 15 degrees Celsius, often dipping well below freezing. I can't afford to have my stuff freeze and thaw every other day!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned 2 defective units

    Posted
    cfaim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bad electronics on 2 units! #1 control panel displayed an error message and insignia didn't know what it meant. Exchanged for another Insignia. #2 Control panel randomly switched itself from freezer to fridge mode. We couldn't get it to work with WiFi. It made a loud noise after the freezer door was closed. Returned for a different brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not cold enough

    Posted
    MrsteamingHoTT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Less than month: wouldn’t maintain default temp. of 0. Didn’t maintain internet connection. Contacted manufacturer ( warranty) , they were reluctant to replace. Phone call lasted over a hour long. Contacted Best Buy for return. I was approved- chose another manufacturer....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ok

    Posted
    Step
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Was disappointed with this purchase, cannot recommend

    No, I would not recommend this to a friend