Customer Ratings & Reviews
- Model:
- NS-UZ17SS0
- SKU:
- 6336445
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 17 Cu. Ft. Garage Ready Convertible Upright Freezer for its spacious storage capacity, convertible feature that allows it to function as a refrigerator or freezer, and affordable price point. They also find the garage-ready design and adjustable temperature control to be convenient and user-friendly. However, some customers have concerns about the durability of the handle and the availability of warranty services.
This summary was generated by AI based on customer reviews.
poor delivery service make appointment time and do
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was told that my item could be deliverd after i got off work at 1 30 pm but they tried to bring it while i was working i told them that there was not going to be anyone there to let them in
I would recommend this to a friendNCP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temp. is not correct. Does not adjust fully to the door setting.
No, I would not recommend this to a friendMediocre freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power went out and inside of 24 hours everything thawed out. Big mess
No, I would not recommend this to a friendNot happy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered when i was not home to my girlfriend. She said the two delivery people were nice and social but at soon as they brought item inside they left rather abruptly/in an extreme hurry. She looked at unit and saw that it had damage on the right side. I tried to include photos but i couldn't add d/t them saying they were over 5mb each taken on a samsung camera phone. I would greatly appreciate someone from best buy contacting me immediately. I paid full price for this unit an am not pleased. If it was an open box or sold as OUTSIDE DAMAGED I would be ok with it!!
I would recommend this to a friendToo Big
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit the door of the house and had to return.
No, I would not recommend this to a friendBroke after 5 days.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! My old freezer died after approx 5 yrs.. i would hope you can get longer life out of a freezer. I lost almost a grand in food which spoiled. Thought it was a one time thing a bought another. Five days after purchase the freezer temp went up to 40 degrees. Thank goodness i purchased a temperature alarm which alerted me to the rising temps or i could have lost more food.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about the problems you’ve had with the freezer. It’s very disappointing when a product doesn’t perform as expected, especially when it leads to significant losses like spoiled food.
Your experience with both the initial and replacement freezers is concerning, and we understand the impact this has had on you. They can help ensure that you receive a functioning unit that meets your needs.
Thank you for bringing this to our attention. We’ll use your feedback to address these issues and improve the quality of our products. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Avoid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointing.. purchased a year and one week ago and it has completely stopped working.. i expected a few years out of it at least, so didn’t pay for the “extended warranty”. Best Buy wouldn’t make any exceptions. I highly recommend spending a few hundred more on a better quality stand up freezer.
No, I would not recommend this to a friendDent in door
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small dent on door. It works as it should. Box was not damaged.
No, I would not recommend this to a friendDon’t buy for refrigerator use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a freezer it works great BUT as a refrigerator it is horrible! If I put it on the coldest refrigerator temperature the food goes bad because it’s not cold enough but if I set it as the lowest freezer temperature the food turns to ice. It’s been frustrating trying to figure it out!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear you're experiencing such frustration with the temperature regulation of your appliance. It sounds like there's a significant issue with the temperature control, making it difficult to maintain the proper refrigerator temperature. We understand how frustrating it is to have food spoil or freeze due to inconsistent temperatures. This is not the experience we want you to have. Please contact our customer support hotline at 1-877-467-4289 so we can investigate this issue and find a solution for you. We want to help you resolve this problem. - Carl | Insignia Products
Doesn't hold temp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn't hold the right temp. It is set at 35 but the food sits at 44. This spoils anything in the refrigerator. I have had this unit for four months. It is under warranty but they make you take the unit to a store to be looked at. That's not a reasonable.
No, I would not recommend this to a friendRun, don't walk away from this "freezer"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a month, called best buy they tell me the return window is FIFTEEN days. How can something get assessed within 15 days. Of course they pass me off to Insignia. Lost 1/2 a cow, of course the claim form only covers $300.
No, I would not recommend this to a friendDon't buy this piece of crap freezer!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Haven't had the thing 2 years yet and the compressor went out. I lost a lot of food. Best Buy says they won't repair anything under 18 cubit feet. One guy told me I had an extended warranty on the compressor and he transferred me to another person who said that most freezer brands have an extended warranty on their products, but not Insignia. Don't buy this piece of crap. I won't be buying anything else from Best Buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ReginaC. Thank you for writing a review about our Insignia Upright Freezer. I apologize that the compressor of the freezer went out and you lost a lot of food inside. Store was not able to do the repair if under 18 cubic feet. I know how frustrating is this for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Weak shelves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If had better shelves would be a great freezer.....
I would recommend this to a friendQuit cooling at 23mo old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH! It’s 23 months old and wont cool below 55 degrees now. Tried resetting it and other troubleshooting and nothing works. Dont waste your money on this as it only has a 1 year warranty on the compressor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KFred, for sharing your experience with the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your detailed feedback and understand the importance of having a reliable freezer. Your insights are valuable to us as we strive to improve our products and services. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Horrible product and customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.on day 16 the freezer died! We lost over a 1k in meat and the only thing Best buy could do was "override' the 15 day window we had to exchange it. would not recommend buying this freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ThedaT,
Thank you for sharing your feedback on the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We're deeply sorry to hear about the failure of the freezer and the significant loss it caused.
We understand how frustrating and costly it can be when a product fails unexpectedly. Your experience is important to us, and we appreciate you bringing this to our attention. We will take your comments into consideration for future improvements.
If there's anything we can do to assist you further, please don't hesitate to reach out. We value your feedback and are committed to enhancing our products and services. Emman | Insignia Products
TERRIBLE DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stand up freeze less than 2 years ago and it went out!
No, I would not recommend this to a friendDefective freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is defective and the new one is not being delivered until 2/3 which is a month from the time I reported the issue. One month is excessive time and not a good customer experience.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer was damaged in multiple places. Would not cool down. It is to be picked up next week and hopefully I will be refunded properly as they do not have another to replace it. Very disappointing.
No, I would not recommend this to a friendInsignia dies not hold temp at set level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m Fridge mode does not hold temperature at set point. If set at 35 will read as high as 43 which is bad for fridge to keep bacteria at bay.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JamesF,
Thank you for taking the time to review our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer - White. We are very sorry to read that the freezer does not hold the temperature at set point. I know how inconvenient this must be for you, we would be more than willing to troubleshoot it and check for other options. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer worked well until it was exactly a year and a half and the compressor stopped working. We got a high temp alarm and the door and top shelf had thawed because it was 60 degrees in the freezer. Had two repairmen come out and it was going to be $703 to fix.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We sincerely apologize for the inconvenience you experienced with the compressor failure and the subsequent loss of your frozen items. We understand how frustrating it can be to face such issues, especially after a relatively short period of use.
Our team is committed to producing high-quality appliances, and your experience is not reflective of the standards we strive to uphold. We take your concerns seriously and would like to investigate this matter further. Please reach out to our customer service team with your details, including the model number and purchase information, so we can assist you in resolving this issue.
We appreciate your feedback as it helps us improve our products and services. Thank you for choosing Insignia, and we hope to restore your confidence in our brand.