Customer Ratings & Reviews
- Model:
- NS-UZ17SS0
- SKU:
- 6336445
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 17 Cu. Ft. Garage Ready Convertible Upright Freezer for its spacious storage capacity, convertible feature that allows it to function as a refrigerator or freezer, and affordable price point. They also find the garage-ready design and adjustable temperature control to be convenient and user-friendly. However, some customers have concerns about the durability of the handle and the availability of warranty services.
This summary was generated by AI based on customer reviews.
Temperature fluctuates between 34 and 43 degrees
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two, one for freezer and one for frig. Freezer is amazing but food in frig kept molding/spoiling so bought two top-rated thermometers to monitor temp which fluctuates between 34 and 43 degrees. May be this particular unit is just bad but too late to return so cannot recommend as a frig. Very disappointed because we love everything else about it as well as the freezer!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for letting us know about the situation you are experiencing with your unit. This does not seem like normal behavior, so I will like to suggest to get in touch with us at the link below so we can help you troubleshoot the fridge and review what options we can provide you as we know how important the unit is for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Insignia 17.0 cu ft freezer/refrigerator review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are not strong and they sag. I bought polycarbonate sheets 1/4” thick and cut them to fit (no small feat). Also shelves are not adjustable. i like everything else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mary,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Disaster--doesn't freeze, lost all food
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer cools but doesn't freeze. After carefully following the instructions in the manual and re-setting everything multiple times, the so-called freezer hovers a round 32 degrees Fahrenheit. I've s et the temperature for as low as sit will go, and it still doesn't freeze. We've lost an entire freezer full of meats and other foods. This is not good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking your time to write a review about our Freezer/fridge. We know how frustrating is when a unit does not work as expected. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival... compressor running but never cooled off. Scheduled an exchange, hope the new one works!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 17.0 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Think twice before purchase!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6mos! Lost several hundred dollars of meat and frozen food Best Buy is replacing freezer but NO COMPENSATION FOR LOSS OF FOOD IN THIS ECONOMY! SHAME ON BEST BUY! After reading most recent reviews this freezer has a problem!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer -. I understand that it Stopped working after 6mos! That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Will not buy this brand ever again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst freezer ever purchased. It quite working in 1 week
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Dexter.
I apologize for the experience that you had with this Freezer/Refrigerator. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nicely built but the face that it would only get down to and average of 41.5 degrees. That was the problem. If the item does not do the one thing it is built for, well that is an issue. Best Buy was great on taking it back thougg
No, I would not recommend this to a friendFreezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to open. Service person ssid to use WD 40 and raise temperature.
No, I would not recommend this to a friendDoor is hard to open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is real hard to open, it’s slides when you open the door
No, I would not recommend this to a friendNot as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit as refrigerator is advertised to cool from 35 to 45 degrees. I need to cool eggs to 35 degrees and it never cools below the low 40s.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your input on its cooling performance, as it helps us understand the expectations of our customers. Your experience is valuable to us, and we are committed to providing products that meet your needs. We hope you continue to explore the features of your freezer and enjoy its benefits! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Got a bad one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work. Stuck a thermometer in it and it reached temps all the way to 55 degrees sporadically.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brandon,
Thank you for your feedback. We're sorry to hear about the issues you're experiencing with your Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. This is certainly not the experience we want for our customers. Please reach out to our customer support team so we can assist you in resolving this issue as quickly as possible. Patricia | Insignia Support
Think twice before purchasing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wishing I could give it zero stars, but sadly that was not an option. We have had this appliance 16 months, and it is now not cooling. Most appliances are good for at least 5-10 years, but not this one. Think twice before you purchase it, and if you decide to purchase, also purchase the longest protection plan offered.
No, I would not recommend this to a friendDoor gets stuck WAY too easily.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer would be great if not for one massive design flaw - the door is almost always next to impossible to open. Trying to open the door results in pulling the entire freezer forward every single time. This makes it a giant pain in the butt to actually use, even for a full-grown man. This could also have easily been addressed if the door handle had inside leverage to break the seal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 17.0 Cu. Ft. Upright Convertible Freezer/Refrigerator. I understand the door is hard to open and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for less then a year and gone out already
No, I would not recommend this to a friendrefrigerator/freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to help people in Texas and it has show growing inside of it. I called to get a new one but due to the winter storm, I was not able to get help. I am still trying to get an exchange for a new one. I have insurance and don't know why its taking so long.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nena!
Thank you for writing a review about our Frost-Free Upright Convertible Freezer/Refrigerator. We understand how disheartening when a device does not work as expected. We would love to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Mrs De La Cruz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a freezer with a broken glass shelf. I have been dealing with for almost a month. I had a manager from the appliances department call me. We talked about the problem I was having and he was to call me back. I have not heard from him yet! I am just coming to the conclusion that Best Buy just doesn't stand by their word or their product.
No, I would not recommend this to a friendInsignia 17 cu ft Upright Freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are on our second freezer. The first would not freeze after waiting a week. Best Buy replaced with the same freezer and a week later it again does not freeze. I would not buy this freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KimberlyP,
Thank you very much for taking the time to review our Insignia 17 cu ft Upright Freezer.I understand how inconvenient this must be for you that the freezer does not freeze,please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after 11 months, do not buy!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re very sorry to hear that your freezer stopped working after 11 months. To help us resolve this issue as quickly as possible, could you please provide more details about the problem? For example, any error messages or unusual noises you noticed before it stopped working. This information will assist our technical team in diagnosing the issue more accurately. In the meantime, we recommend checking the following: ensure the freezer is properly plugged in and the outlet is functioning, verify that the temperature settings are correctly adjusted, and make sure the freezer has adequate ventilation and is not placed too close to walls or other appliances. We understand your frustration and are committed to making this right. Please contact our customer service team for further assistance. Keith | Insignia Support
Literally died days after no return policy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two units on March 30, and one has stopped freezing food on July 3rd. Looked up my shopping history and I can no longer get it returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We thank you for giving us update with our . Please note that they are open more than 24 hours. Please note that it is not our intention to this to happen. In this case, please contact customer service for further assistance.
Gem
Insignia Products
Another best buy product fails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Absolute Worst ever....I cannot believe I bought this. The controls on the out side are digital and if they do Not want to work then you Loose every food product inside. Never again will I trust Best Buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless steel. I know that this could be an unfortunate situation that The controls on the out side are digital and if they do Not want to work then you Loose every food product inside, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support