Customer Ratings & Reviews
- Model:
- NS-UZ17SS0
- SKU:
- 6336445
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 17 Cu. Ft. Garage Ready Convertible Upright Freezer for its spacious storage capacity, convertible feature that allows it to function as a refrigerator or freezer, and affordable price point. They also find the garage-ready design and adjustable temperature control to be convenient and user-friendly. However, some customers have concerns about the durability of the handle and the availability of warranty services.
This summary was generated by AI based on customer reviews.
Only Lasted 3 Years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 3 years. Lost an entire freezer full of meat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, RoyS. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Lasted 2 years, complete junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years. Complete junk. Was hoping for a longer lasting product. Purchased mid 2022, for $872 when prices were high. Went out lastnight and i lost about $500 in various meat. Definitely get an extended warranty if you decide to purchase this cheap product
No, I would not recommend this to a friendBarely a 2 year unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Several issues. First the door gets hard to open at times. I had this unit at freezer mode lasted 2 years then suddenly had noises and compressor gave out. 500 in food bad and broken compressor within 2 years not funny im done with best buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're very sorry to hear about the issues you've encountered with the unit, especially the difficulty with the door and the compressor failure. We understand how frustrating this must be, especially with the loss of food. Your feedback is important to us, and we'll use it to improve our products and services.
- Carl | Insignia Products
Warranty sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the freezer 4 months ago and it has started forming ice in the right corner. There is no service available under warranty. I like the freezer, but the warranty sucks. I would not buy anything from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Freezer. We understand how annoying is that your freezer is not working forming ice. We would love to check this further with you! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Built to Fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great until it didn't work at all. I like everything about it except that its only built to last a few years. Mine didn't make it to 5 years. Geek squad wants almost $300 just to look at it. I guess ill go with name brand from a different company next time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Josh, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better. - Carl | Insignia Products
Arrived damaged. 6 months for replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived damaged, the delivery people took it back with them. Bulest vut called and offered me $50 BB gift card cause it can't be rescheduled for 6 months..... I can buy it on the BB website right now and have it delivered in 6 days. But they cant do anything for 6 months?!?!?!?!?!?!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear about the damaged delivery and the frustrating experience with the rescheduling. It’s understandable how disappointing this must be, especially when you can see the product available for quicker delivery online. We appreciate your patience as we work to resolve this. If there’s anything else we can do to assist you, please let us know. - Carl | Insignia Products
BE AWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator 3 years ago, was great while it lasted. Be aware if it breaks down Best Buy considers this brand no repairable. Tried having it repaired by a different company and they stated the same.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia refrigerator. We apologize for any inconvenience this has caused. We value your feedback and will take this into consideration to improve our products and services. Please feel free to contact us if you have any further questions or concerns. Thank you. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
crappy freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this freezer to upgrade and thought it was a good appliance. Purchaced it November 2022 and is noe December 2023 and the freezer will not cool below 28 degrees. Call Best Buy and got the run around and said they were back loged. Unfortunately we have $3000.00 of meat in the freezer and can't take the chance of losing it, so have to get another freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ronald,
Hearing your feedback about this product is really important to us so we can continue to improve the quality and efficiency of this freezer. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad compressor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy with the fridge, which I bought in Aug 2019, until it started blowing warm air. Had a repairman come out who diagnosed it with seized compressor. Called Insignia help line and they basically told me it was out of warranty and to call a repairman. For the cost of the fridge, it needs to last longer than 3 years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced in getting this product. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for
further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Just pick it up yourself
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine, delivery was absolutely horrible and still cannot get a phone call back about the issues
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, ChristinaT. We appreciate your feedback and are glad you took the time to let us know. If you have any issues or need further clarification, please don't hesitate to call us at 877-467-4289. Jeth | Insignia Support.
Frost on everything.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is always frost all over everything. Would not buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SheilaV,
Thank you for taking the time to review our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer - White. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice looking and worked great for 30 months, compressor failed and was informed that without an extended warranty it is a throw away item. Parts are not available from any source I could find. If you purchase I would recommend an extended warrenty, if it fails you would get it replaced with a new one.! DJ
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Upright Convertible Freezer/Refrigerator! We know how frustrating is that the compressor stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Rudson
www.insigniaproducts.com/support
Unhappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st one received was damaged. My Christmas Present to my son. Then the 2nd delivery was damaged too. The 3rd time was apparently acceptable.
No, I would not recommend this to a friendFailing after 4 yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years it is starting to show signs of failure. I use it as a freezer only. The interior fan does not work anymore
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate you taking the time to share your experience with our Insignia 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We're sorry to hear that after 4 years of use, you're starting to notice signs of wear and tear. While we can't comment on the specific issue with the interior fan, we appreciate your loyalty and value your feedback. We'll pass along your comments to our product development team to help improve our future products and ensure they meet our customers' needs for years to come. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Expensive junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this freezer in 2020. Our freezer of 15 years had died. Of course Covid was affecting everything. We needed a freezer ASAP. Today, August 18, 2023, this freezer died. 3 years. That's it? That's all we get out of an $800 purchase.
No, I would not recommend this to a friendPoor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend. First one leaked water on the floor. The next one after best buy sent the replacement almost ruined all my frozen foods as the 1st 2 shelves ddint freeze.
No, I would not recommend this to a friendDoesn't Last!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just 2 years. At the time this was the only freezer in stock. Now that the supply chain is starting to catch up I would look elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertS!
Thank you for taking the time to review our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cross your fingers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Something is going on with the frig setting. I can get it set to 35 degrees on the outside setting but it will on truly go down to 40-41 degrees. Not executable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 17 Cu. Ft. Garage Ready Convertible Upright Freezer! We understand that you are having issues with your unit settings. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years. Front panel stoped working .People DO NOT REPAIR THESE. The costs are my then what the fridge costs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback, as it provides valuable insights into the product's performance and longevity. Your observations about repair options are important for us to note, and we continuously strive to enhance our products based on customer experiences. We hope you find a suitable solution that works well for you in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Bad deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fails in fridge mode, with in 30 days no support form Insignia or best buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JayH, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne