Customer Ratings & Reviews

Unit works great. Arrived with broken bottom drawer. Called bestbuy and they credited me the cost to replace the drawer. Great customer service just wish it did not arrive with broken parts.

Perfect size for what we needed it for. Holds a side of beef, half a hog and more.

Loved it, I don’t regret returning the opened box for a newer version.

I needed a fridge for my garage. I already have a freezer and didn’t want a conventional fridge with a freezer on top. This seemed like a great option as it gives me the flexibility to use as a freezer if my needs change. I use a temperature monitor in my freezer and fridges, after losing loads of food due to previous fridge failures. This was set at the recommended 37f. The temperature on this unit fluctuated between 31f to 46f. It spent entirely too much time above 40f for me to feel good about storing extra milk or items that would spoil in it. I ended up returning the unit due to the extreme fluctuations in temperature. The handle seems not that sturdy too.

I purchased many items from best buy. This unit is trash. It wwnt bad after 14 months which was 2 months out of warranty. Any other manufacturer gives at least 5 years of additional warranty. This is a best buy product and they did not offer anything to help the cost of fixing this unit. In short, DO NOT BUY!!!

Nice freezer just wish the installer would have taken the tape and Styrofoam out of it before he plugged it in.

This freezer is perfect exactly what I need . Can fit a lot of stuff I love it..

For the first 3 months my temp Sensor Push temp sensor shows it held below 0°. Six months after it was averaging 3°. Six months after it was averaging 6°. Currently averaging 7°. I have owned it for 16 months. Its ability to hold a temp is clearly degrading steadily. I anticipate having to use the extended Geek Squad warranty before long.

Awful so you’re self a favor and don’t buy this. We went on Vacation on Friday, and some point between Friday and Monday it stopped working? No we didn’t lose power, ruined 500lbs of beef.

We were really excited about this garage ready fridge when we first saw the price, but you get what you pay for. Our main fridge fluctuates +/-2 degrees, but this fridge fluctuations +6 degrees before it starts cooling back down to temperature. Even at a 35 degree setting it still pushes temperatures above 40 degrees, which violates food safety recommendations. We will be returning. In the last 24 hours the fridge has fluctuated above 40 degrees 9 times. We already replaced it once thinking we got a lemon, but this replacement is the same.

This freezer/fridge is supposed to be able to go down to 35 degrees F In fridge mode. It worked for about a week and since has jumped over 40. Im using in a temperature controlled basement so it should have no problem. Luckily, the dough I had proofing in it was somewhat saveable. I couldve lost hundreds of dollars worth of product if i didnt catch it in time. Maybe I got a bad unit, because theres no way it should run at 40-41 degrees when set to 35.

Apparently the fridge was dropped or something during manufacturing or delivery. I didn’t pay for a scratch and dent model but that’s what I have received.

Had it delivered yesterday -- almost immediately after the delivery crew left I noticed that the door close switch was bent. It looks like they bent it during delivery / when installing the door. Seems like a poor design that there's so little tolerance for the switch to close. Now because a $6 part is broken I'm told by service that this is a "return only" item and they won't even come out to look at it. Service did nothing to set up the appointment to swap it with a new freezer -- I now need to call and do that myself. Amazing that I had to wait 24 hours for a repair appointment to be told that -- you'd think that if this was flagged as something that can't / won't be repaired that customer service would have been able to tell that before they scheduled the "appointment".

Bought as a freezer. It NEVER cooled. Once the freezer was installed I loaded all the food from my chest freezer. I then went to the place we are moving from to finish getting it ready for market. I was gone 3 days. When I returned, ALL the food had thawed. I had to throw away a lot of meat, and vegetables. On top of that my new place has brand new carpeting. The freezer put a nasty spot on the carpet that I cannot get out. See photo. I returned the freezer, and did receive a credit for the freezer, nothing was done about the lost food! On top of all this, the gentleman picking up the freezer said, that a lot of these Insignia freezers have issues and are returned.

We bought this freezer in Dec 2019. Last week frost (snow) started building up. It is most likely a failed door gasket as I can move a piece of paper along the top when the door is closed. Service would cost $100 trip charge, $100 labor, plus the cost of any parts. It may be cost effective to just buy a brand new Non-Insignia freezer.

Good when new. 8 months in, the plastic door handle hinge came loose. For the suction the freezer has, door needs a sturdier handle. Door handle is not sturdy, therefore even if you have a functioning freezer, what use is it if you can’t open the door. Warranty does not cover door handle. So… docking stars for poor quality design and product.

My neighbor has a freezer from Insignia they bought 4 years ago and have not had any issues with it. Based on their experience with Insignia I bought this one. I have only had the freezer a short time but it works great. It easily holds 200lbs of beef.

The Upright Freezer offers excellent storage capacity with adjustable shelves and fast freezing performance. Its upright design saves space and allows easy organization of food. Energy-efficient and quiet, it maintains consistent temperature. Ideal for households needing extra freezing space, though slightly pricier than chest models. Reliable and convenient overall.

Purchased to use in the garage. Holds half a beef. Love that it has drawers and shelving in the door. Delivery was fast and went smoothly. Also love that it has an interior light

This unit has been so useful. We can store our freezer with the over stock and meat for most of the year with the option to use it as a refrigerator if necessary. I especially appreciate the alarm if the door is left open. The open shelving makes it easy to arrange and store a variety of items. Great for the price!