Customer Ratings & Reviews

Best Buy was supposed to deliver me a new freezer because the handle on the when delivered was broken. I asked if they could send me a new handle I was told no we had to deliver a new freezer, but when the freezer came the delivery man decided to replace the handle after I had taken everything out of the other freezer. I wasn’t home and the person who was there for me was told by the delivery man that’s what he had to do. That was a lie.

Works good. Easy setup. had to pickup and haul myself as no delivery.

Good freezer. Best Buy pretty quick and smooth on curbside pick up

Do not know how to work refrigerator/freezer! The door is locked and beeping and at some time it unlocks and we have access at that time. We would recommend once we figure out how it works! Asked for instructions and were told to download it!

Worked great at first. Then is started not sealing and even coming open and doing a lot of strange beeping. I lost 2 freezers full of food. WARNING! If you buy a protection plan, be aware that it's under the 18 cubic feet limit for in-home repair. They will replace it but it is an ORDEAL! One representative told me I’d have to bring it back to the store!! After many phone calls, 8-10 transfers and a few hours of hold time, I finally got a nice and knowledgeable rep who sorted it out and got me a store credit. Now I have to find another freezer. Personally I think it would have been cheaper to fix it.

Good product. We are using it as a freezer, Holds a lot.

I got the 13 cft insignia delivered. It was dented on bottom. It was another week to get another. We then got 17 cft insignia was also dented on back side seen by delivery driver. We had dealt with this for 2 weeks. I went to best buy alot. But the service, all the phone calls and problems i will no longer get my appliances at Best buy. We were wanting to also buy fridge and stove. But we will look elsewhere.

I bought this freezer in Nov. 2023, and for a unknown reason it keeps wanting to stop freezing...an when i try to reset it to snowflakes like it says to do it will not work and the lights keeps going off....I am very upset with this purchase. An will think twice before i buy another one

The Freezer stopped cooling after 1 year and 7 months.

put it in the garage and its a good deal..........

This freezer was Such an asset during these uncertain times.

So far so good. A lot to learn from my old samsung.

Pretty decent products, I would recommend this to a friend

Quit cooling 18 months after purchase. BestBuy would not service out of warranty. Definitely do not recommend this brand or major appliance purchase from BestBuy.

I bought it last year October and right when the warranty ended it stopped freezing. It stay cool but freezer temp doesn’t work .

Don’t buy this freezer, bought it in Nov 2024 and it quit working in Dec 2025!

Very nice wish it showed the actual temp of the freezer

Product looks good at delivery. Getting product delivered was a challenge. If it was a third party and not best buy employees. They were not prepared to get onto the military base and had to wait extra two weeks for delivery.

Had a 2 year warranty... broke 6 months after warranty expired. Lots of money for less than 3 years of use. DO NOT BUY THIS JUNK

Stopped cooling after less than 2 years use. We kept this inside for use as a second fridge, until it just stopped cooling. I was hoping for something simple and reliable, but just got "simple". This thing has very few controls. It also has a "ding" sound that happens every time you open the door. I never found a way to turn that off. Overall, I won't buy an appliance like this again.