Customer Ratings & Reviews
- Model:
- NS-UZ17WH0
- SKU:
- 6336449
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the overall performance, capacity, and size of the 17 Cu. Ft. Garage Ready Convertible Upright Freezer. Many appreciate its convertibility, easy temperature control, and quiet operation. The design and tight door seal also receive positive feedback, while some customers have noted concerns regarding the shelf quality.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS PEACE OF CRAP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge for work , a doctors office that needs the fridge to stay at a certain temperature , the temperature goes up and down even when no one has opened the door, how do I know this because we have a temperature logger, it has been a nightmare dealing with Bestbuy and the Insignia company no one wants to do anything to fix the problem even though I contacted them before it was 30 days from the day of delivery
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ornela76,
Thank you so much for writing a review for our Insignia™ - 17.0 Cu. Ft. Upright Convertible Freezer/Refrigerator, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating that the temperature suddenly changes, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Insignia Support
Louise
www.insigniaproducts.com/support
Insignia 17.0 freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cold freezer. Shelves are not very deep, I didn’t get as much food in it as I thought I would.
No, I would not recommend this to a friendWorked 21 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered may 28. Delivered June 4. Stopped freezing June 25. No longer in return window. Everything inside almost completely thawed out. Not very happy. Compressor is making noise, maybe there is a leak. I will try to get warranty assistance, but I am not sure how it will go. Even if it gets warrantied I think the rating stands.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the issues you’ve experienced with your freezer. We understand how frustrating it is to have a product stop working so soon after purchase, especially with valuable contents at risk. Your feedback is important to us, and we appreciate you bringing this to our attention. We encourage you to reach out for warranty assistance, and we hope to resolve this matter promptly for you. Your experience will help us improve our products and services. Thank you for your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Good storage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Great storage. Squeaky doors. I bought 2, 1 for fridge, 1 for freezer. Both doors have had issues.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer worked well until it was exactly a year and a half and the compressor stopped working. We got a high temp alarm and the door and top shelf had thawed because it was 60 degrees in the freezer. Had two repairmen come out and it was going to be $703 to fix.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We sincerely apologize for the inconvenience you experienced with the compressor failure and the subsequent loss of your frozen items. We understand how frustrating it can be to face such issues, especially after a relatively short period of use.
Our team is committed to producing high-quality appliances, and your experience is not reflective of the standards we strive to uphold. We take your concerns seriously and would like to investigate this matter further. Please reach out to our customer service team with your details, including the model number and purchase information, so we can assist you in resolving this issue.
We appreciate your feedback as it helps us improve our products and services. Thank you for choosing Insignia, and we hope to restore your confidence in our brand.
Poor quality...regret buying in a COVID rush.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door has a bad seal...allowing moisture in and cold air out. Unable to get replacement seal from either the manufacturer per the warranty (not in stock) or Best Buy. I don't know how you put a product on the street that's not supportable but they did and it's a problem. Additionally, the door is not positioned securely in the support brackets and falls off every time I open the door. Owned it less than six months. Don't buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your busy schedule to leave a review of the upright freezer. I am truly sorry to read about the inconvenience that this has caused you. Kindly contact us to be able to check all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
New purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a problem turning up the tempature on this machine
No, I would not recommend this to a friendMaybe send a review after i em has been delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, was sent an email to review this item, but hasnt been delivered yet.
I would recommend this to a friendTERRIBLE DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stand up freeze less than 2 years ago and it went out!
No, I would not recommend this to a friendIt makes noises every time I open the door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day after it was delivered and installed the door makes a noise every time you open it
I would recommend this to a friendDeep freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one did not come because they said it Was damage the second one they Brong was damage as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello TeresaM,
Thank you for taking the time to leave a review of our Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We apoligize for the experience you have been through with the product. For further assistance, you can contact Best Buy at 1 (888) 237-8289.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Basic Freeze but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive for a basic freezer. Other freezers offer more at a better price
No, I would not recommend this to a friendMy fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the door was like 4 1/2 inches off the floor.
I would recommend this to a friendDon’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 14 months. It was stupid. I didn't buy the extended warranty and I lost my money. It's better to buy a recognized brand. Don't waste your money.
No, I would not recommend this to a friendDon't waste your money!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this is April 2022. Did not buy the extended warranty but wish now I would have. This has already stopped working. The outside monitor states it is in freezer mode, -4 degrees and door is closed. Well, it's a lie, I opened the door and all my contents were unthawed!!!!!!!! Compressor is out, but outside display states the freezer is working....Oh! and no one works on this brand of appliance. So, now 1 year later, I have to buy another new freezer.
No, I would not recommend this to a friendShop elsewhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on Black Friday, still hasn’t been delivered. Set delivery for two weeks ago, was never notified about back order, truck never showed up sat at home for the entire 12hr delivery window. Called to speak with people and even drove 1hr back to store (nothing helpful) hopefully it gets delivered this week as I’ve had meat at the butcher 2weeks too long now. If you want good service, avoid Best Buy.
No, I would not recommend this to a friendonly lasted 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over 2 years and that was the end of that..
No, I would not recommend this to a friendThaks, Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer froze food properly. But it showed an E6 error code after 2 days of operation. Best Buy replaced the freezer with one that is working fine AND showing no error code. It also picked up the first freezer with no inconvenience to us. Thank you, Best Buy,
I would recommend this to a friendNot worth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is too sticky. I've to apply extra force to open the door. I was disappointed by seeing my new refrigerator behaving like this. I called Best Buy and they replaced it (which took some time, I couldn't use my refrigerator until then). The replacement is also behaving the same way though. Also, the door handle is getting lose because of this extra force. Not much happy with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback about the door's operation, as it helps us understand how our products are being used in real-life situations. We're glad to hear that you reached out for assistance, and your insights are important as we continue to enhance our offerings. Your satisfaction is important to us, and we hope your future experiences with our products are much more enjoyable! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its so hard to open that you need to exert a lot of effort
No, I would not recommend this to a friend