Customer Ratings & Reviews

Fantastic freezer! Slight issue with delivery, but Best Buy was great and provided a substantial credit for the smallest dent on the BACK of the freezer that no one would see anyway.

Bought freezer to fill with hamburger-steaks-roast went in on a cow half cow filled it up working great good looking freezar

Excellent deep freeze! Works perfectly for what we needed!!

Excellent product so far at 2 months. We purchase beef by the whole cow locally and this fits it all and holds its temp well.

Absolutely love that this is a stainless steel freezer! Great quality, keeps temp, looks great! Best Buy deliver was flawless!

Keeps super cold in warm weather. Looks great in the garage! Keeps things organized. Thermostat displays the temp nicely! Exactly what we needed for our bonus fridge!

I love my new freezer! I have it in my kitchen as its very estheticly pleasing with the stainless on black.

I’ve had this Insignia upright freezer for over a month and it has worked beautifully. It’s in my garage and runs quietly. Now I wish I had bought the model that is larger than this 17cu size.

Great customer service good prices delivery was on time delivery staff great installation was great

I am really happy with my purchase,. I went in to purchase a smaller freezer but this caught my eye. I have no regrets.

Refrigerator or freezer Keeps drinks cold must have

i love it specifically the glass shelves inside looks really good, i use it for storage my products

Looks good, works great, and the controls are easy to use!

Great product so far. Using primarily as a beer storage fridge. Glass shelves needed some reinforcement so I used some tension bars but all in all great stuff!

Great fridge, at least I’m using it as a fridge. Easy to setup and keep everything right above freezing. I wish I had measured the dood better because I have it in a bar at my basement and I can’t open the door fully, but so far it’s a great product.

We use as a refrigerator, best investment ever!!!!

Appearance is nice, but temps are inconsistent. Bought two and I have Zigbee temp sensors in both to monitor/alarm in Homeassistant. I went away for a weekend, and didn't open/touch both for three days, and temps still spiked. Freezer is set at 0, and spikes to 20ish degrees every 30-40 hours, and same for the second refrigerator, going from 38 to 47-48 degrees. See attached 2-day and 7-day graphs. Unsure how I feel about this product, at least it was cheap... Perhaps the manufacture can comment on this.

I’m of course very happy with my purchase this was my time buying a used appliance and when it got delivered there were a couple of dents that was not there upon purchase which made a person wonder if that was the one I bought so that’s where I’m at. But I’m still satisfied

Due to covid crisis - I needed a freezer and bought open box item. I was unable to view item since I couldn't go into store but saw a picture and minor scratch on door. No problem since it was going into garage. BB delivered, plugged in and I filled with food. I soon noticed that the door gasket wasn't sealing properly along the top of the door. I was getting frozen water build up in the inside along the top of the cabinet. I put a flashlight into the freezer and closed the door and could see light escape along the top. I contacted Insignia and explained and they sent out a tech to assess. He took some notes and a couple days later was told that insignia is rejecting the claim - no explanation why. They said they could fix it for 999 since it would require new hinges and door. The repair quote was higher than I paid so I can see why insignia might not want to repair - but it does seem like the should just replace. I called insignia to investigate and after 2+ hours of discussing with CSR, they tried to check something and magically, call was disconnected and when I immediately called back, the call center was closed. I called back the following day and was told that because it was open box, I have to deal directly with the store and that the service call was not "coded correctly" and that is why it was rejected. They were saying that service for this item was supposed to be carry in item / exchange. I tried to explain that this is a 17 Cubic foot freezer, over 5 feet tall and a couple hundred pounds. I do not own a pickup truck and there would be no way I could bring into the store for repair. That didn't seem to matter much. They did say that I could return to the store but I explained that it is currently full of food, so unless I have a replacement, I can't return the one I have unless I want to waste all the food that I have stored in it. Home Depot says similar models are on back order until Aug, well after any return date. I understand that the supply chain is affected by the Covid Crisis and a replacement may not be immediately available, but I am willing to wait until the supply chain is restored. I cannot understand why insignia won't stand by their product, especially since it was delivered by BB. I am now stuck with a defective product that has to work harder than designed due to the door gasket leak and will probably break in a year or two. BB was actually my first call for buying the freezer due to my experience with other appliance purchases. I was assured that an open box was cosmetic damage only and any defects would be 100% covered under warranty. So much for standing behind their products.

This is a great investment. You can use as a refrigerator OR a freezer. I have two for storage. I use one as a refer and I use one as a freezer.