Customer Ratings & Reviews
- Model:
- NS-RTM18WH2
- SKU:
- 6472691
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 18 Cu. Ft. Top-Freezer Refrigerator's size, ample space, and great value for the price. Many appreciate its performance and sleek design, while also noting the effective cooling system. However, some customers point out issues with noise levels, door functionality, and occasional damage to shelves upon arrival. A few also mention concerns about the refrigerator's condition upon delivery.
This summary was generated by AI based on customer reviews.
Insignia fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase minimal upkeep rep at store was knowledgeable regarding product, delivered in 3 days, delivery persons very professional and quick. Under 15 minutes to deliver, install and remove old item. Arrived within delivery time. Very happy!
I would recommend this to a friend- Pros mentioned:Design
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's bright inside. The design of the side is very good. The beauty is that the two boxes below are not big enough.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear you appreciate the bright interior and thoughtful side design. Your note about the size of the lower boxes is helpful and will be considered for future improvements to ensure better functionality and storage.
Keith | Insignia Support
- Cons mentioned:Door, Shelves
Good for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price but the door of the freezer get stuck when you try to close it. And I think need another shelf in the door of the refrigerator because its have this waste of space on it!! I love that have light in the freezer section. And the estimated yearly energy cost is reasonable.
I would recommend this to a friend - Pros mentioned:Price
Insignia refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the price around! I would highly recommend this refrigerator to anyone looking to purchase a quality, reasonably priced appliance!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that you're satisfied with the quality and price of your new appliance. Your recommendation means a lot to us. If you have any further comments or need assistance, please don't hesitate to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Insignia 18 cu ft stainless steel refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The insignia 18 cu ft stainless steel top freezer is great buy it operates quietly and maintains a consistent temperature,so the food stays fresh. The refrigerator is perfect for our needs thank you best buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're delighted to hear that it operates quietly and maintains a consistent temperature, keeping your food fresh. It's wonderful to know that the refrigerator meets your needs perfectly. Your feedback is greatly appreciated and will surely help other customers in their decision-making process. Ivy | Insignia Support
- Pros mentioned:Size
5star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has enough room for all my groceries and the freezer is perfect the suction on the doors are tight and keeps the food cold. Would recommend it. The price was very affordable.
I would recommend this to a friend - Cons mentioned:Noise level
Great value for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator it is sleek and roomy on the inside. My only complaint is it is noisy. Every time you open the door it makes a lot of noise, I guess it’s returning the temperature back but it is very noticeable.
I would recommend this to a friend Insignia Stainless Steele Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE my fridge! Worker was super attentive and helped me with delivery, monthly payments and picking the right fridge! Prompt and easy delivery and installment as well.
I would recommend this to a friendSimple and effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed for outdoor shed Worked well this summer
I would recommend this to a friendNew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator. I love the silver color and the style. The price was great. It looks good in my house. It keeps my food and drinks nice and cold. I would buy this product again. A very good buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you love your refrigerator, especially its silver color and style. It's great to know that it looks good in your house and keeps your food and drinks nice and cold. Your satisfaction is our priority, and we are committed to delivering quality products that meet your needs. We appreciate your support and look forward to continuing to serve you.
Keith | Insignia Support
- Pros mentioned:Size
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a family of 5. Perfect size and color.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your fantastic review, YuriF! We're thrilled to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is a perfect fit for your family of 5 and that you love the size and color. Your feedback on its great quality means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new refrigerator! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Workers committed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my appliances they look so good in my kitchen
I would recommend this to a friendExcellent for the price! I always buy Insignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Insignia products and have them all over my house. This fridge is great. I love that there is a light in the freezer. Reviews said this is a great garage fridge but I have a small space and ordered it for my kitchen. I'm happy with it! Got the 5 year plan too because I've had really good experiences with GSP.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy offers awesome customer er service - no questions asked! Lot it!
I would recommend this to a friendLove the new refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes to the yes you will not be disappointed so run don't walk they got a new lower price wish I would of waited now could of saved money
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your enthusiastic review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification! We're so glad to hear you're loving your new refrigerator and that it’s been a great addition to your home. We understand how it feels to see a price drop after a purchase — but we’re happy to know you’re still satisfied with the value and performance. Your excitement and recommendation mean a lot to us! If you ever need assistance or have questions, we’re always here to help. Ivy | Insignia Support
- Cons mentioned:Noise level
It functions with minor cosmetic defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great standard sized fridge without all the whistles and bells, which is what we need because stuff breaks easily in our palace after a party. I like it especially cause it doesn’t have any extended handles to open the doors. Our previous fridge was missing all the door handles cause there would always be some drunk at the party hanging on the handles and breaking them. One minor flaw, there is a burn mark inside the fridge, which I don’t even know how it was possible it got there and not noticed but it’s cosmetic and I can’t return now so not gonna cry over it since the fridge functions well. It does make strange airplane buzzing sounds but apparently that’s normal. Waiting for the ice maker which was back-ordered so I couldn’t have it installed with my free shipping and installation with new fridge so kind of disappointed there.
I would recommend this to a friend Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it said and looks very nice. Packaging was minimal though so I would definitely take off the cardboard and look at the equipment before accepting it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for the honest and helpful review! We’re glad the fridge is living up to expectations and looking great in your space. We also appreciate your note about the packaging checking the unit before accepting delivery is a smart move, and your tip will definitely help other customers. Patricia | Insignia Support
- Pros mentioned:Size
Sleek
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Quite and sleek. Perfect for a small room
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vilma68, thank you for your feedback! We’re thrilled to hear that you’re enjoying your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It’s great to know that its quiet operation and sleek design are a perfect fit for your small room. Your satisfaction is our priority, and we appreciate your recommendation! Patricia | Insignia support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Stylish fridge, premium finish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a rental unit. Fridge looks great, seems to hold more than I thought it would. Has 3 different levels of temperature settings for both the freezer and refrigerator
I would recommend this to a friend I love this refrigerator!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator. It has everything I had on my list. Glass shelves, deli drawer, dairy keeper for butter, cream cheese, etc. and crispers that are clear view and have adjustable humidity. The freezer and fridge areas have LED lighting that is a vast improvement over the last fridge I had. The surround cold is amazing in both the fridge and freezer. There is even a warning chime should you accidentally leave one of the doors ajar. All in all it really was a Best Buy! I didn't get the ice maker because I much prefer store bought crystal clear ice. The delivery was fast and they took away the box. All told it took 5 minutes. Did I say I love this refrigerator?
I would recommend this to a friend
