Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, capacity, and quiet operation of the 18 Cu. Ft. Top-Freezer Refrigerator. Many appreciate its convenient size and adjustable temperature controls, as well as its simple design. However, some customers have reported issues with the freezer's performance and instances of physical damage upon arrival.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Insignia Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Has so much space and works amazingly!
I would recommend this to a friend - Pros mentioned:Size
Good fridge with good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and setup was excellent and on time. The fridge itself is very spacious. The door racks are also good size. Using it as a second fridge in the basement. Perfect use and fit for the it. Got the white one.
I would recommend this to a friend Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has a beautiful appearance and a good refrigeration system. I like it very much.
I would recommend this to a friend- Pros mentioned:Noise level
Fridge Can Do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with our purchase. This fridge is super quiet. It's easy to keep clean and the doors don't bang when closed so those late night snacks won't wake up anyone else when you sneak a piece of pie. Best Buy made the entire purchasing and pick up simple and stress free.
I would recommend this to a friend Perfect,color and size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so thankful after i bought online didnt know the correct size called customer service and we made the change for insignia 18"" best decision ever, i dont have any complaints and will recommend space,organization and cleaning
I would recommend this to a friendRefrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, keep everything cold, looks nice.. so happy.
I would recommend this to a friend- Pros mentioned:Overall performance
Overall satisfied and highly recommend the product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my Kitchen fitted where my old refregirator was very quite and cooling and keeping food good.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with Handles is a perfect fit for your kitchen and that it replaced your old refrigerator seamlessly. It's great to know that it's quiet, cools efficiently, and keeps your food in good condition. Your satisfaction is our top priority, and we're glad our product meets your needs. If you have any other questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support
- Pros mentioned:Overall performance
Works as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my cold food cold, and frozen food frozen so I'd say it works! No frills but no frills needed for a second fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, Jason! We're happy to hear that the refrigerator is keeping your food perfectly cold and frozen. Sometimes, simple and reliable is all you need for a second fridge. We appreciate your feedback! Patricia | Insignia Support
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything’s good and very satisfied next future again buy from Best Buy too
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive review of the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that everything is good and that you're very satisfied with your purchase. It's wonderful to know that you'll consider buying from Best Buy again in the future. If you have any other feedback or need further assistance, please don't hesitate to reach out. We appreciate your support! Ivy | Insignia Support
- Pros mentioned:Size
Good Deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big size, enough space to use. 3months already used, so far it's good with this price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you find the size spacious and sufficient for your needs. It’s great to know that after three months of use, the product continues to perform well, especially at its price point. Your satisfaction is important to us, and we’re pleased to have met your expectations.
Keith | Insignia Support
- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently moved into a very small apartment and the purchase of this refrigerator was absolutely perfect. It works great and it’s a perfect it for my place
I would recommend this to a friend - Pros mentioned:Overall performance
Insignia refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The insignia refrigerator is great,I’m really happy that I purchased it great value.
I would recommend this to a friend Excellent Basic Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic fridge - has plenty of room - much more useful than our prior fridge with lots of shelves. This one is perfect for our apartment. We added some drawers for eggs and cheese that hang on the shelf.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BillM, thank you for your great review! We're so glad to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is a perfect fit for your apartment and offers the space and simplicity you were looking for. It’s wonderful that you’ve customized it with additional drawers that’s a smart way to make it even more functional! Patricia | Insignia Support
- Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, very good service, no waiting, it has the perfect capacity for my needs
I would recommend this to a friend Missing screw covers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is fine but Installers forgot to put screw covers on handles. Best Buy has cancelled three service appts day of. Time to just come get it and order somewhere else.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Can't complain
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First item was damaged, but the replacement item was quick and easy. Item works as described and is at a great price point. We use this as a second refrigerator aside our stand up freezer I'm the garage. So far so good.
I would recommend this to a friend - Pros mentioned:Overall performance
Nicee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this to match my washer since i was in need of a new refrigerator but showed up better than expected
I would recommend this to a friend - Pros mentioned:Overall performance
Good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was a wonderful replacement for the failing one that I had.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, GeorgeH! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator has been a wonderful replacement for you. Your positive experience is important to us, and we appreciate you sharing it. If you have any further comments or need assistance, feel free to reach out. Enjoy your new refrigerator! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Cons mentioned:Physical damage
Dented when unboxed, Customer Service was a nightm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was well packed and did not appear damaged, but had significant dent on back corner. Problem may have been how roughly the person loading handled it as she need help, but did not have any. Appears to function, but would have returned if I was able to. Note: Best Buy customer service was horrible, I called the suggested number, they said if I kept Refrigerator, they would discount it, but would not be covered by manufacturer warranty, but if course since I picked up, I had to repack and return. I did not get promised discount and no call back. Also, Refrigerator is difficult to level due to only one "leveling option" on front.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PamelaaA,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopped all day and found this to be the best refrigerator for the money. Staff at store were nice and helpful. Delivery was great multiple messages and calls with updates and even a map that showed where they were.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TariJ! Thank you for your feedback! We're thrilled to hear that you found the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator to be the best value for your money. It's wonderful that the store staff were helpful and that the delivery process was smooth and well-communicated. If you have any other comments or need further assistance, feel free to reach out! |Angelica| Insignia Products|
