Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, capacity, and quiet operation of the 18 Cu. Ft. Top-Freezer Refrigerator. Many appreciate its convenient size and adjustable temperature controls, as well as its simple design. However, some customers have reported issues with the freezer's performance and instances of physical damage upon arrival.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezer performance
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Good price but just Freezer has no lite.
I would recommend this to a friend - Pros mentioned:Overall performance
Good for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good for my rental unit. My renter likes it!
I would recommend this to a friend Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a garage refrigerator to replace one that broke. Bought a reasonable fridge without bells and whistles. This refrigerator is perfect! I love the old top and bottom style
I would recommend this to a friendkeeps food cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic fridge without the bells and whistles.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback on your Insignia 18 Cu. Ft. Top-Freezer Refrigerator with Handles. We appreciate your honest opinion and are glad to hear that you find it a great basic fridge without unnecessary bells and whistles. We're always striving to provide our customers with reliable and functional products, and your satisfaction is important to us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Best fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife and I love it.it’s perfect,we keep food and water in it so we don’t have to run in the garage every minute.also it fits perfect where we have it.
I would recommend this to a friendDoor hinge cannot be reversed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to reverse the door hinge. Bottom door hinge is not as shown in the User Guide. It actually attaches to the main body foot; you can't remove it unless you remove the main foot! See photos. There is also an extra screw, not shown in the user guide (from the bottom). I also removed it, but still can't remove the bottom hinge. It is also running very hot on the side.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. Great refrigerator received it on time
I would recommend this to a friendGreat deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money. They offered delivery services and hauling off the old refrigerator.
I would recommend this to a friendGreat for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing is I wish it had a cheese/lunch meat drawer but otherwise fantastic!
I would recommend this to a friendUNACCEPTABLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great except we couldn't get the bottom handle on because the store didn't have the correct screws which I feel is unacceptable. The top one was already attached.
I would recommend this to a friendBest Buy ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it online. I paid through Affirm, very satisfied. I actually picked it up the same day.
I would recommend this to a friendDamage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found damage on the side and the back of the fridge
I would recommend this to a friendApartment use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and has glass shelves…. Need to see how it holds up to rough use.
I would recommend this to a friendWorse experience ever!!!!! AGAIN!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason why this review gets a one star is not because of the product but because of the customer service. When I brought the fridge it got delivered to my tenants damaged. Which is bad for business for me!! This wasn’t my first experience receiving damaged products from best buy as I have in the past brought a washer and dryer and it too was delivered damage. That’s unacceptable and although they replaced the refrigerator with another one, I was not pleased that I had to wait a month until another one was back in stock instead of them delivering another refrigerator regardless which kind to my tenant to help remedy the issue. Best Buy needs to do a better Job hiring or partnering up with reliable delivery people who are not going to damage paid products. As of right now Best Buy has lost me as a customer!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We truly appreciate your feedback regarding the delivery process, as it helps us identify areas for improvement. Your insights are important, and we are committed to enhancing our service to ensure a better experience for our customers in the future. Thank you for your understanding and for being part of our community. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Works Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well has not broken down like ones from the past.
I would recommend this to a friendI believe this is a used Refrigerator..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed, I would like a refund ASAP. The First Refrigerator make so much noise, The replacement refrigerator is used.
No, I would not recommend this to a friendComplete and utter buyers remorse do you want? Do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered by geek squad to my house when it was put in the kitchen there was damage major damage. I received a call from geek squad offering to pay me $150 or to wait on another refrigerator. I accepted the $150 and they sent me a check dated, 1202 24 instead of 02 1224 they lied to me and told me that they would replace the check that I have not heard anything from them since
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience regarding the delivery of your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback about the situation, as it allows us to understand your perspective better. It’s great to hear that Geek Squad was proactive in reaching out to you, and we hope that your concerns will be addressed promptly. Your insights are valuable to us, and we’re committed to continuously improving our service. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
No box at all for brand new stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the brand new product but the delivered frige has no box at all. Since there is no box protection, there are several scratches on it
No, I would not recommend this to a friendRefrigerator missing part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator however when they reversed the doors they didn’t have the correct part to cover the wires. This cover does not work.
I would recommend this to a friend- Cons mentioned:Physical damage
Fridge has dent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator had a big dent in it and we had to send back took 2 weeks
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CrystalJ! I am sorry to hear that your refrigerator arrived with a big dent, causing you to send it back and wait for a replacement for 2 weeks. I can only imagine the inconvenience and frustration this must have caused. Please know that this is an isolated issue and not a reflection of our usual standard of service. Your feedback is valuable to us, and we will take note of this to ensure that we can improve our processes and prevent similar issues from happening in the future. We appreciate your patience and understanding during this time.
JC | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
