Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- |
- SKU:
- 6472693
Customer reviews
Rating 4.5 out of 5 stars with 1867 reviews
(1,867 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, capacity, and quiet operation of the 18 Cu. Ft. Top-Freezer Refrigerator. Many appreciate its convenient size and adjustable temperature controls, as well as its simple design. However, some customers have reported issues with the freezer's performance and instances of physical damage upon arrival.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great cheap fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price. Sometimes I’m hearing something like ice creaking noise but it does not affect performance. Very spacious and cold
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, IgorP! We're glad to hear that you're enjoying the spacious and efficient cooling performance of the Insignia™ Top-Freezer Refrigerator. It’s great to know it’s meeting your needs and delivering solid value—your experience is truly appreciated! Jeth|Insignia Support.
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Frigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My frigerator is awesome plenty of room it worksreal good
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Refig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good capacity, good design, good quality
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Insignia refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia refrigerator i bought for my condo is the perfect size and works great. Keeps everything nice aand cold. Just moved into a condo and was needing a refrigerator. Went on a Sunday to buy one and had it delivered by that following Tuesday. The sales person at bestbuy was patient and knowledgeable. The delivery was flawless. Definitely will be purchasing any and all large appliances at BestBuy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GabrielB,
Thank you for your wonderful feedback! We’re thrilled to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is the perfect size for your condo and that it works great. It’s fantastic to know that your experience with our sales team and delivery service was positive and seamless. We look forward to serving you again for any future large appliance needs. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Capacity, Temperature control
Rated 4 out of 5 stars
Watch Your Head :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Refrigerator, however the design is not great for seniors. You have to bend over all the time to look and obtain items from the refrigerator. Both my husband and I hit our head on the handle from the top freezer when looking in bottom of fridge. I guess that may be why Side by Side are so much more in cost. The temperature is great, keeps food very cold and the freezer is just the right size for a few people to store food. Someday they may make an economical side by side. Or they should have placed the freezer on the bottom. It is a good purchase for the money, just watch you head when grabbing a snack.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Rated 4 out of 5 stars
Great fridge for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet fridge, cooling excellence only complain is that the rubber seal at the bottom of fridge keep popping out. Besides that a great purchase
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that the fridge is performing well in terms of cooling and operating quietly. We appreciate you pointing out the issue with the rubber seal at the bottom—details like this help us identify areas for improvement. Overall, it’s great to know you’re satisfied with your purchase.
Keith | Insignia Support
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
New Frig for additional storage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old offload Refrigerator in the garage was about to expire. The estimate to repair was high, so we decided to replace it. The Insigina we purchased was a perfect choice. Great price, just the size we wanted, and perfect for our needs. Installation performed by your delivery people was seamless. Thanks, Best Buy !
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator was the perfect choice for replacing your old garage refrigerator. It's great to know that you found it to be the right size, at a great price, and that the installation by our delivery team was seamless.
If you have any other feedback or need further assistance, feel free to reach out. Patricia | Insignia Support
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great for our small area. We have filled the freezer to the brim and it will last us almost three weeks worth of dinners and some breakfasts. Would definitely tell someone I know to buy it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, SheleneB! We're delighted to hear that the Insignia™ Top-Freezer Refrigerator is working great for your space and providing ample storage for your meals. Your recommendation means a lot to us!
- Shiela | Insignia Support
Rated 1 out of 5 stars
Customer service is terible no integrity?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a refrigerator 08/26/24 and this was to be delivered 08/28/24. I get a texton delivery date 08/28/24 that I need to reschedule? So I rescheduled and delivery was to be delivered 08/30/24. I called customer service and they said appliances was on back order? They promised 08/31/24. No delivery? This is a rental and family have had to go out to eat and its exspenvive hundreds of dollars. I text customer support 08/31/24 wondering why refrigerator was not delivered from Malaysia and they told me to call Customer service the next day after texting for an hour a waste of time. So I called the next day September 1, 2024. The customer service representative was extremely rude and told me they had back order. I explained that I was promised three times for delivery. she said that Friday the sixth was the soonest delivery. I told her that wasn’t good enough that I was being lied to for almost a week not any accurate information or any phone call from Customer service tell me what was going on. She transferred me to the resolution team and they were not in the office until Tuesday the third .  the worst experience of my life. I ordered refrigerator from Home Depot that day online and it was delivered the next day. I will be taking Best Buy to small claims court for their lack of integrity and the money that was spent on going out upon believing what they said about delivery dates . I was promised four days in a row it would be delivered and it never was in the Customer service, which is full of excuses. 
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We truly value your feedback, and we understand how important timely delivery and communication are when it comes to your appliance needs. It’s great to hear that you found a solution that worked for you, and we appreciate your insights as they help us strive for continuous improvement in our service and offerings. Your satisfaction is important to us, and we hope you find a refrigerator that perfectly meets your needs! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Noise level, Temperature control
Rated 5 out of 5 stars
Does what is says on the tin
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- Inexpensive - Cools and freezes acceptably (40 F and –7 F respectively at 80 F ambient). - There did not seem to be a difference between the "Recommended" and "Coldest" settings. (Only one experiment conducted.) - Runs quietly except for the occasional coolant whining during significant temperature transitions. - Doors seal tightly - Handles!
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Lots of space. I will be getting the parts so it can make ice automatically.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great fridge at a great price !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge at an even better price ! It was a perfect birthday gift for my momThe pickup process was easy and the staff was friendly
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles exceeded your expectations and made a perfect birthday gift for your mom. We're also glad to hear that the pickup process was smooth and that our staff was friendly and helpful. Your satisfaction is our top priority, and we're grateful to have customers like you who appreciate our products and service. We look forward to serving you again in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Great extra refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge for me. It’s an extra for the garage so size is good and does the job. Very happy with the purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MargoS,
Thank you for your kind words! We're so glad to hear that the refrigerator is a great fit for your garage and that it's doing the job just as you hoped. We designed this model with versatility and everyday convenience in mind, so it’s wonderful to know it’s meeting your needs. Patricia | Insignia Support
- Pros mentioned:Noise level, Overall performance
Rated 5 out of 5 stars
18 CU Ft. Refridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator for the money. Runs quiet. Keeps things frozen solid in the freezer and cold in the refrigerator. Lots of room in top and bottom. If you like a traditional look. This is the one
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you find our refrigerator to be the best value for the money. It's great to know that it runs quietly, keeps items frozen solid in the freezer, and maintains a cold temperature in the refrigerator. We are also pleased that you appreciate the spacious design and traditional look. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, fits perfect freezes perfectly, works
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Size
Rated 5 out of 5 stars
Great price for a great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size. Quiet. Plenty of room with lots of shelves and door compartments. Great price too. Delivered right on schedule with care and professionalism.
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Temperature control
Rated 5 out of 5 stars
Great second fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is very quite ans the temps are consistent. Holds a lot more than i thought it would. Perfect for holiday food storage and more.
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
Rated 5 out of 5 stars
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is just right. Quite. No issues so far.enough storage for the extra drinks
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for the great review! We’re happy the fridge is running quietly and giving you the extra space you need—especially for those extra drinks!
— Shiela | Insignia Support
- Pros mentioned:Noise level, Overall performance, Temperature control
Rated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works great! Doesn’t make any loud noise and temperature is amazing.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! It’s fantastic to hear that it works great, runs quietly, and maintains an amazing temperature. Your feedback is valuable, and we appreciate your 5-star review!
-Paul | Insignia Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I moved into a new rental and had to provide my own refrigerator. I didn't need anything spectacular or high end so I opted for this one. I bought it on sale and it works for what I need. I haven't had any issues with the freezer frosting over and it keeps my food cold enough to my liking!
I would recommend this to a friend













