Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $699.99

Customer reviews

Rating 4.5 out of 5 stars with 1867 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, capacity, and quiet operation of the 18 Cu. Ft. Top-Freezer Refrigerator. Many appreciate its convenient size and adjustable temperature controls, as well as its simple design. However, some customers have reported issues with the freezer's performance and instances of physical damage upon arrival.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,867 reviews
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    Great value Refirgerator for it's size and price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great little refrigerator! Best price for the size. Works well. Has an ice-maker option. It's Quiet.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi RaijDude, we sincerely appreciate your business and your valuable feedback. Thanks for letting us know that you love our product, and you made a good deal. Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Carlo | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Very quiet and very efficient. Simple controls. Very l9w electric consumptions. Very spacious.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great feedback! We’re thrilled to hear that the product is delivering excellent quality and performing efficiently while staying quiet and energy-conscious. It’s also great to know the controls are simple to use and that the spacious design is meeting your needs. We truly appreciate your support and are glad it’s been a reliable addition to your space.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    PERFECT FOR SMALL HOME, APARTMENT OR GARAGE FRIDGE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our refrigerator starting failing and it would be weeks before our new one with bells and whistles arrived. I saw this one and grabbed it. We have been meaning to get a second fridge for the garage to hold drinks, overflows at holidays, etc. It can be equipped with an ice maker, but we did not need it. It works perfectly. It would also be great for a smaller home or an apartment. Sorry my current fridge started to fail after 24 years, but it was the push I needed to go ahead and grab this one. Now, neither refrigerator is stuffed to the gills and I can shop confidently knowing I have a place to put everything without cramming things in. I love it!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Just What I Needed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll qualify this review by saying it was replacing a too small refrigerator which had been in place at the very least 20 years, probably much more. That said, the refrigerator has a liberating amount of space. It keeps things cold in the refrigerator without any freezing issues. It keeps thing frozen in the freezer without making them into blocks of ice. There isn't any condensation buildup. It was also $100 cheaper than any remotely comparable refrigerator I could find. I cook meals from scratch every night, and I need a refrigerator that can keep the food I need on hand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I bought this refrigerator. I especially appreciate the extra storage in the door. I buy a lot of beverages, and it holds all of them leaving more space for my other refrigerated items. The refrigerator can be a bit noisy at times. However, I expected that from reading other reviews. It’s not that big of a deal. Also, one of the handles was defective when it was delivered. It was replaced in a matter of a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Temperature control

    Rated 5 out of 5 stars

    Reasonable Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator works great!! The refrigerator is nice and quiet and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    Very Satisified

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Delivery, great product. Performs well, quite

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! Perfect for our garage. Low noise consistently cool. No issues at all!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the wonderful feedback! We’re thrilled to hear that the fridge is a perfect fit for your garage and that it’s running quietly and consistently. It’s great to know it’s been reliable and hassle-free for you.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Fridge is fine, service is another story

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon delivery the doors opened the wrong way. The delivery guy said not only it would be $90 to swap them to the other side, but I would have to schedule an appointment directly with Best Buy because he did not have time. He also complained about having to move the old fridge approximately 15 ft away, on level ground mind you. As a property manager I've swapped fridge doors many times, so I figured I'd do it. I've even swapped a high-end Liebherr fridge's doors, which was fairly involved with their scissor hinges, dampeners and opening angle stops. Well, the Insignia fridge door hinges are so crudely designed and engineered that it actually took me longer than the Liebherr's. The actual hinges were not as shown in the manual, which did not help. Other than that, it looks like a fine economy fridge at a fair price. At this point I've got a number of Insignias in rentals; tenants like them, and so far they've been trouble-free (knock on wood), which is why I continue to put up with Best Buy's appliance delivery service.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your detailed feedback. We’re sorry to hear about the difficulties you encountered with the delivery and installation process. It's certainly frustrating when the setup does not go as planned, especially when dealing with an appliance that should be straightforward to use.

      We appreciate your perseverance in addressing the door issue yourself, despite the challenges posed by the design. Your experience with the crude hinge design and the discrepancies in the manual are invaluable and will help us understand where improvements are needed.

      On a positive note, we're glad to hear that the Insignia fridge has met your needs as an economy model and that tenants in your rental properties have been satisfied with it. Your continued use of Insignia products despite these initial issues speaks volumes about their overall quality and value.

      If there’s anything else we can assist with or if you have any further concerns, please do not hesitate to reach out. We value your feedback and are committed to improving our products and services. Thank you for your patience and for being a valued customer. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    She's a Beauty!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an "Entry Level" refrigeration unit by Insignia, which is Best Buy's House Brand. She's a "no frills" type, but has everything the expensive models have minus the special, fancy features you might be compelled to add on in order to keep up with them Joneses because you're not one to be outdone, are you now. She's not massive, but she fit where I needed her to go, and she works like a champ! She refrigerates and freezes, has two drawers and a rack on the inside of the door. The door seals properly and the shelves are of a sturdy plexiglass material that can hold well over 100 12 oz beverage cans without rolling her eyes or talking back at chya. I suspect this unit, if taken care of and spoken to nicely, will surely outlive me, and that's all I ask of her. She's just as good as all the rest, she's just not into the fancy stuff, and that's mighty refreshing these days.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    Loving This Refirgerator

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, works perfect, smaller size but perfect for me.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      RCRC, we’re overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great fridge and delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is the perfect size and works great. The delivery was on time, and the driver called me when he was about 20 minutes away which was nice. There were no boxes or anything to dispose of which I was very happy with. It came with an ice tray which was a nice surprise. The only thing I didn’t realize before I ordered it is that it only has bottom drawers. I’m used to having a deli meat/cheese drawer as well, but it’s not a big deal for me. I can easily buy some containers to keep things more organized.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Unbelievable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for a unbelievable price, its such a perfect size as well, the inside has so much space too,cant go wrong with it!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      That's fantastic to hear! We're so glad you found it to be a great item at an unbelievable price and that the size and interior space are perfect for your needs. We appreciate your positive feedback! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good fridge for a rental unit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge to replace a broken one in my rental apartment. The tenants seem to be happy with it, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Small but Perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was perfect for what we needed in our office space. Small enough to fit inside a room, and spacious enough to cover the needs.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We're delighted to hear that the refrigerator is perfect for your office space. It's great to know that it fits well inside a room while providing ample space to meet your needs. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great standard-sized fridge for a nice price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome replacement for our old fridge, overall the cubic volume is slightly bigger than our old unit, has more shelves and storage space in the doors, and believe it or not it came with a free ice tray (lol), The handles attach securely, you can swap the sides that the door hinges attach to if you need to, and the adjustable legs on the front make it very easy to adjust the tilt to get the doors to swing closed nicely if left open. Will it last as long as our old fridge, which made it from 1997 to 2024? Only time will tell, but the components in the back look very well constructed and much more modern than our old fridge.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with Handles! We're delighted to hear that it has been a great replacement for your old fridge and that you appreciate the additional storage space and features.

      We understand your concern about its longevity compared to your previous fridge. We take full responsibility for ensuring the quality and durability of our products. If you encounter any issues or have any questions, please don't hesitate to reach out to our customer support team. We're here to discuss alternative solutions and ensure you have a positive experience with our products.

      Your satisfaction is our top priority, and we appreciate your support. Thank you for choosing Insignia™! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Basic Fridge For A Decent Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great Fridge to use as a secondary fridge or for the garage. It has a great price and is quiet. There are two areas of concern. First of all, there is a slight lip in the back on the bottom shelf which makes it difficult to place 12 packs of soda. The other concern is that the light is place in such a manner that it is difficult to get to and does not provide adequate lighting. Not a big problem if it is in a well lit area but makes those late night snacks raids less stealthy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for its price! Nice size. Keeps things extra cold. Nice and quiet. Delivery was quick and easy. Set up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    My new fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and is quiet when its running. Totally happy with my purchase.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, JoeyC, for your feedback! We're glad to hear that the 18 Cu. Ft. Top-Freezer Refrigerator is both stylish and quiet in operation. Providing reliable and well-designed appliances is our priority, and we appreciate you sharing your experience. If there's anything else we can assist with, we're always here to help. Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WORKS AMAZINGLY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing fridge. It honestly works too good. 10/10 would buy. You can change the handles on either side and it cools everything fast. if you place stuff in the back of the fridge and i mean the very back it gets ice crystals which is a good thing in my book because....the fridge actually works very well.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Love the enthusiasm, Kiersten! Sounds like this fridge is doing an outstanding job—especially with those ice crystals in the back. Thanks for the awesome review!

      — Shiela | Insignia Support BBY-ExBrand_Insignia