Customer Ratings & Reviews
- Model:
- NS-HMSB20
- SKU:
- 6346460
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 2.0-Channel Mini Soundbar's sound quality, compact size, and affordable price. Many customers mentioned that the soundbar significantly improved their TV's audio quality and that it was surprisingly powerful for its small size. The easy setup process, including Bluetooth connectivity, was also widely appreciated. However, some customers expressed dissatisfaction with the remote control, bass performance, auto power-off feature, and compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
Okay Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too hard to setup, everything is set. I just don’t get why nothing worked...
No, I would not recommend this to a friendspeaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems to have some feedback issues. buzzing sound. nit sure how to correct
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our 2.0 channel mini soundbar. I am sorry to
know that you are experiencing this situation with the soundar, but please give us a chance to try to help you solve this issue, all you have to do is follow the link
below and contact our team, they will try their best to help you out.
In case that you have questions please contact our team in the link below.
Carlos O - Insignia support. https://www.insigniaproducts.com/contact-us
Remote on/off never worked.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote for the unit never worked. I bought an optical cable for it and that did not work. I switched back to audio cable and not that doesn't work. I finally got time to return it and the web page is telling me that it is too late to return it. I will take it back to the store tomorrow and see what they say.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your Mini Soundbar. I want you to know that this could be caused by several reasons and I would like to provide you with the correct options for your product. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Weak soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bar but no bass to make my TV sounds good. Don't buy this sound bar.
No, I would not recommend this to a friendLight sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work very well with our current set-up....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia 2.0-Channel Mini Sound bar, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
This product sucks wasn't even AM radio quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it would supplement, add to existing speakers when it was plugged in it muted the speakers that came with my smart TV and the first one I bought it and work it all second one is one I found out how bad it was but of course I think it was only 40 bucks but still you have to expect something
No, I would not recommend this to a friendDefective sound bar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective unit, would not work. Returned for refund.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with this sound bar. It was no better then the TV speakers. I needed a soundbar that would be a lot better then the speakers facing backwards on modern TVs. This soundbar always sounded muffled. I returned it.
No, I would not recommend this to a friendRemote didn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote won’t turn soundbar on or off, just volume. Took it back!
No, I would not recommend this to a friendDoesn’t work with AV cord supplied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy a digital cable to make it work with my tv- the av cable supplied didn’t work with my band new Samsung smart tv. There’s only one connection and I did everything according to the diagram. Not pleased I had to fork over another $15 just to make it work. Bluetooth did work however
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Our customers feedback is our priority, I understand what you're going through, buying a soundbar that is not working can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Insignia soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing remote no fix or replacement available. Too bad
No, I would not recommend this to a friendNot a big fan of sound bars
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only tried a couple of sound bars, but I'm giving up on them. Between the modest improvement in sound, the additional remote, the way none of them seems properly to integrate into the way the TV works, and the additional price, they are not my favorite things in the world.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your comments about our Soundbar! We know how disheartening is when a product does not work as expected. We would love to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a opened box item. Never have had an issue with open box till this one. But was still able to return it. One speaker was out and you could hear it move back and forth in the sound bar. Poor quality on the manufacturer and return peeps at best buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the mini sound bar. I am sorry to read that you had this inconvenience the the unit. But I am glad that you were able to return it.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Worse than poor - non functioning from day one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a simple soundbar to increase volume via plug-in not Blue Tooth. Tried every option without success and within 24 hours the "soundbar" is functioning as a paper weight. I'd bring it back but the closest Best Buy is over 80 miles away in Portland.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brett,
Thank you for taking the time to review our 2.0-Channel Mini Soundbar. i understand it is not working and that can be disappointing. But, we would be happy to troubleshoot it for you and check your options. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Soundbar won’t connect anymore
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After four weeks the soundbar connecting with the tv. I have the optical cable hooked up and I can’t get any sound even with the tv settings set to the optical cable. Waste of money. Look elsewhere.
No, I would not recommend this to a friendNo Sound Available!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I gave a poor review was after trying to get this box sound to work, I soon learned my Roku streaming device will not support this sound box. I was disappointed but wanted to be fair about the product itself.
I would recommend this to a friendSENT IT BACK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is really bad. We never could get it to work properly - even my whipper-snapper computer genius SIL couldn't get it to stay on. I sent it back for a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KimBar,
It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 2.0-Channel Mini Soundbar - Black @ BestBuy. I'm sorry that the product didn't meet your expectations, as Insignia always strives for the best customer experience.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Bluetooth doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect to my Apple TV via Bluetooth. I followed all the troubleshooting steps in the manual and it still won’t appear as a device for my Apple TV to connect to but every other speaker in my house shows up on the list.
No, I would not recommend this to a friendNot Worth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re thinking about getting this because of the price point, don’t do it, it’s not worth it. This barely sounds better/louder than the typical integral TV speaker and it doesn’t turn on when you turn on your TV.
No, I would not recommend this to a friendNot very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit idles in standby and won't let the TV it is connected to bring it out of standby mode, requiring you to alternatively use it's own standalone remote every time. Kinda defeats the purpose of the digital output connection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our soundbar. I know that this could be an unpleasant situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us