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Customer Ratings & Reviews

Your price for this item is $599.99
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The comparable value price is $899.99

Customer reviews

Rating 4.2 out of 5 stars with 168 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the compact size, large capacity, and quiet operation of this stackable washer. Many appreciate its ease of use and the efficient performance, noting that it cleans clothes well. A few customers mentioned challenges with installation and longer-than-expected wash times. Overall, the positive feedback on size, capacity, and quietness outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 168 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good goos good good good good good good Good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Money wasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money wasted. Lasted less than a year. The pump broke.I would not recommend this to anyone. Since it is a stackable set, I had to throw both.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product; great quality and packaging. Functions just as expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bother the washer and dryer literally broker one month after the warranty expiration. Neither Bestbuy or Insignia would repair or replace. I was under impression I had an extra year due to being "elite" member, but that wasn't honored either as they said that program started a few months after the purchase. The repair person quoted more for the repair than purchasing new machines.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motor broke after 1.3 years of use. Do not buy this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Great brand Best Buy. It works perfect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Owner

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the first week of purchase the control panel did not work.Best Buy changed the panel completely ( under warranty) So they did not change the washer only the faulty part ( panel) It is not a good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery time was convenient, Delivery peole were friendly and helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    mstc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems okay the installation team was horrible from geek squad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never purchase Insignia products.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horribly made products. The dryer broke within three months and replacement parts never arrived. The washing machine produced the smelliest clothes even after disinfecting numerous times. I junked both within months of buying them for new LG units. Same price and infinitely better. Never, ever buy Insignia products. First time in my life that I junked purchased products still under warranty.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi ArthurT,

      Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washing machine, great value! Recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washing machine delay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys missed the first two appointments.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came with defected parts according to the geek squad. The delivery team and geek squad member were also very unprofessional. Ordering at best buy has been a nightmare. Returning this new machine that came defected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy needs to do better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come with hoses. The only fix offered is to return it. What a total failure.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re sorry to hear that the product did not come with hoses and that the only solution offered was to return it. We understand how frustrating this must be and apologize for the inconvenience. Please reach out to our customer service team so we can assist you further and find a better resolution. Your satisfaction is important to us, and we’re here to help.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Go with another brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny machine is only practical for a single person, and can’t even fit a quilt. It leaked several times. I like Best Buy, but they need to keep working on that brand.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Mordryn, thank you for taking the time to leave a quick review of the 16-Cycle High Efficiency Front-Loading Washer. I am sorry to read that you are having issues with your washer, please feel free to give us a call at 1-877-467-4289 so we can do troubleshooting steps together and/or review your warranty.

      Duban M- Insignia support
      INSIGNIAPRODUCTS.COM/CONTACT-US BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Stackable Insignia Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not efficiently or effectively wash the clothes if there’s anything bigger than a small load. Clothes often left smelling not as clean as I would like it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi LaWandaM,

      Thanks for taking the time and effort to leave a review our Insignia™ - 2.7 cu. ft. high efficiency stackable front load washer - white. We sincerely apologize for this disappointing experience that you had with our product as it Will not efficiently or effectively wash your clothes. We will use the feedback to make us better and to ensure we can provide you a satisfactory experience. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine leaks and I can't figure out why.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,

      We appreciate your review on our Washer I am sorry to read about this unit leaking water all of a sudden. Now, this is not a common situation on this unit.

      Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.

      Adolfo M. - Insignia Support

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    BEWARE!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEWARE!!!! best buy is the worst company i’ve ever done business with. the custmer service , tgere is no company with wrist service. no one should ever use them. ever.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello ElizabethJ,

      Thank you very much for taking the time to review our Insignia - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Insignia Support
      Alvin
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Best Buy Employee

    Rated 1 out of 5 stars

    Don’t Buy

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Not even a year and had to replace this unit twice for leaking and not working.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.

      Insignia Support
      Shella
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Performance

    Rated 4 out of 5 stars

    Insignia

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a large capacity, works well. Fits in my closet

    I would recommend this to a friend