Customer Ratings & Reviews
- Model:
- NS-FWM27W1
- |
- SKU:
- 6400707
Customer reviews
Rating 4.2 out of 5 stars with 168 reviews
(168 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the compact size, large capacity, and quiet operation of this stackable washer. Many appreciate its ease of use and the efficient performance, noting that it cleans clothes well. A few customers mentioned challenges with installation and longer-than-expected wash times. Overall, the positive feedback on size, capacity, and quietness outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good good goos good good good good good good Good
I would recommend this to a friendRated 1 out of 5 stars
Money wasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Money wasted. Lasted less than a year. The pump broke.I would not recommend this to anyone. Since it is a stackable set, I had to throw both.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product; great quality and packaging. Functions just as expected.
I would recommend this to a friendRated 1 out of 5 stars
Avoid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bother the washer and dryer literally broker one month after the warranty expiration. Neither Bestbuy or Insignia would repair or replace. I was under impression I had an extra year due to being "elite" member, but that wasn't honored either as they said that program started a few months after the purchase. The repair person quoted more for the repair than purchasing new machines.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding your experience with the Insignia™ Washer and Dryer. We genuinely value your input, and we understand how challenging it can be when appliances don't perform as expected. Your comments help us recognize areas of improvement, and we appreciate you being part of our community. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-7-cu-ft-high-efficiency-stackable-front-load-washer-with-energy-star-certification-white/6400707.p?skuId=6400707
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Motor broke after 1.3 years of use. Do not buy this machine
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Great brand Best Buy. It works perfect.
I would recommend this to a friendRated 2 out of 5 stars
Owner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the first week of purchase the control panel did not work.Best Buy changed the panel completely ( under warranty) So they did not change the washer only the faulty part ( panel) It is not a good customer service
I would recommend this to a friendRated 5 out of 5 stars
Washing Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery time was convenient, Delivery peole were friendly and helpful
I would recommend this to a friendRated 3 out of 5 stars
mstc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems okay the installation team was horrible from geek squad
I would recommend this to a friendRated 1 out of 5 stars
Never purchase Insignia products.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horribly made products. The dryer broke within three months and replacement parts never arrived. The washing machine produced the smelliest clothes even after disinfecting numerous times. I junked both within months of buying them for new LG units. Same price and infinitely better. Never, ever buy Insignia products. First time in my life that I junked purchased products still under warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ArthurT,
Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washing machine, great value! Recommend!
I would recommend this to a friendRated 3 out of 5 stars
Washing machine delay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys missed the first two appointments.
I would recommend this to a friendRated 1 out of 5 stars
Do not buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product came with defected parts according to the geek squad. The delivery team and geek squad member were also very unprofessional. Ordering at best buy has been a nightmare. Returning this new machine that came defected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ High Efficiency Stackable Front Load Washer. We appreciate your feedback regarding the delivery and service aspects, as it helps us understand the areas where we can make improvements. Your insights are important to us, and we strive to provide a positive experience for all our customers. Thank you for choosing Insignia! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-7-cu-ft-high-efficiency-stackable-front-load-washer-with-energy-star-certification-white/6400707.p?skuId=6400707
Rated 1 out of 5 stars
Bestbuy needs to do better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with hoses. The only fix offered is to return it. What a total failure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the product did not come with hoses and that the only solution offered was to return it. We understand how frustrating this must be and apologize for the inconvenience. Please reach out to our customer service team so we can assist you further and find a better resolution. Your satisfaction is important to us, and we’re here to help.
Keith | Insignia Support
Rated 1 out of 5 stars
Go with another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tiny machine is only practical for a single person, and can’t even fit a quilt. It leaked several times. I like Best Buy, but they need to keep working on that brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mordryn, thank you for taking the time to leave a quick review of the 16-Cycle High Efficiency Front-Loading Washer. I am sorry to read that you are having issues with your washer, please feel free to give us a call at 1-877-467-4289 so we can do troubleshooting steps together and/or review your warranty.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Rated 1 out of 5 stars
Stackable Insignia Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not efficiently or effectively wash the clothes if there’s anything bigger than a small load. Clothes often left smelling not as clean as I would like it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LaWandaM,
Thanks for taking the time and effort to leave a review our Insignia™ - 2.7 cu. ft. high efficiency stackable front load washer - white. We sincerely apologize for this disappointing experience that you had with our product as it Will not efficiently or effectively wash your clothes. We will use the feedback to make us better and to ensure we can provide you a satisfactory experience. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Rated 2 out of 5 stars
Not satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine leaks and I can't figure out why.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate your review on our Washer I am sorry to read about this unit leaking water all of a sudden. Now, this is not a common situation on this unit.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
BEWARE!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE!!!! best buy is the worst company i’ve ever done business with. the custmer service , tgere is no company with wrist service. no one should ever use them. ever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ElizabethJ,
Thank you very much for taking the time to review our Insignia - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Rated 1 out of 5 stars
Don’t Buy
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Not even a year and had to replace this unit twice for leaking and not working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
- Pros mentioned:Capacity, Performance
Rated 4 out of 5 stars
Insignia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a large capacity, works well. Fits in my closet
I would recommend this to a friend














