Customers love the spaciousness, price, and design of the 20.5 Cu. Ft. Top-Freezer Refrigerator. They appreciate its good quality, stainless steel finish, and cooling capacity. However, some customers have mentioned that it can be noisy at times.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 254 reviews
Pros mentioned:
Noise level, Overall performance, Size
Rated 5 out of 5 stars
Good value
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This fridge is perfect for my needs. It's no-frills but works great and runs very quietly. It fits in my small kitchen perfectly and the price was right. Recommended.
I would recommend this to a friend
Pros mentioned:
Design, Overall performance
Rated 5 out of 5 stars
Excellent Refrigerator! Great Value and Performanc
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased an Insignia refrigerator, and I couldn’t be happier with my choice! This appliance delivers incredible value for the price. It has a sleek, modern design that looks great in my kitchen. The interior is spacious and well-organized, making it easy to store all my groceries with room to spare. The shelves are adjustable, so it was simple to customize the space to fit larger items.
The cooling performance is impressive — it keeps everything perfectly chilled, and the freezer does a great job of maintaining frozen items without any frost build-up. It’s also very quiet, which I appreciate, as it’s located near my living area. The energy efficiency is a bonus, helping keep my electricity bills in check.
Overall, I’m extremely satisfied with my Insignia refrigerator. It’s reliable, functional, and aesthetically pleasing. If you’re looking for a quality fridge at an affordable price, I highly recommend giving Insignia a try!
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for your detailed and positive feedback! We’re thrilled to hear that you’re so happy with your Insignia refrigerator. It’s great to know that you appreciate its sleek design, spacious and adjustable interior, and impressive cooling performance. We’re also glad to hear that it’s quiet and energy-efficient, making it a perfect fit for your home. Your satisfaction and recommendation mean a lot to us. Enjoy your new refrigerator!
Keith | Insignia Support
Pros mentioned:
Design, Noise level
Rated 5 out of 5 stars
Nice few surprised helpful features
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
good product cabinet a bit smaller than I imagined. Like no handle design, adequately fits space, runs quietly, like self closing doors lessens fingerprints, like pause if needs the door open longer, perfect LED lighting top and bottom, can adjust shelves to your needs, with help of customer service I feel it is a product that will meet all that is needed in refrigeration
I would recommend this to a friend
Pros mentioned:
Design, Noise level, Overall performance
Rated 5 out of 5 stars
Great addition to my garage
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Took this as my secondary refrigerator and it looks great in my Garage. Sleek and shiny design and the noise is low as well. Cooling is great and you can move this around on the floor easily. I hope this Bestbuy brand fridge lives up to my expectation.
I would recommend this to a friend
Pros mentioned:
Noise level, Overall performance
Rated 5 out of 5 stars
Sleek and Practical!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sleek and practical refrigerator! It's bigger, quieter (silent), and much nicer than our last fridge! This is my first stainless steel fridge and I'm very satisfied with my purchase. The delivery and install men were very kind and punctual. Much cheaper to get it delivered and installed than just getting it delivered!
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Attractive refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great refrigerator. Storage good and it looks good too.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Excellent
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pretty good refrigerator, i was a little concerned on what to buy this one or not cause of alot of reviews, but I love it very spacious!
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for your feedback. We're glad to hear that you're enjoying the refrigerator and that it turned out to be a great choice despite your initial concerns. It's great to know that the spacious design is working well for your needs. We appreciate your support and are happy the product has met your expectations.
Keith | Insignia Support
Pros mentioned:
Capacity, Overall performance
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the item very nice looking and spacious… Perfect for my family to enjoy!! Thank very much!!
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 5 out of 5 stars
Insignia refrigerador
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The quality is similar to brands that are more expensive, good space and cools very well.
I would recommend this to a friend
Rated 5 out of 5 stars
Nice Fridge
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice Fridge- had everything I wanted including light in freezer.
Inside organizing for accessibility of food and drinks was gratifying with the design.
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Hi KarenP, thank you so much for your feedback! It's AWESOME that you're enjoying the functionality and design of your new fridge. Let us know if there's anything else we can assist you with. Thank you for choosing our product! If you have any other feedback or questions, please feel free to let us know. -Carlo, Insignia Products
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Works for us
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator worked perfect for all of our needs
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
GKing,
Thank you for your feedback on the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Were delighted to hear that it has worked perfectly for all your needs. If you have any other comments or need further assistance, feel free to reach out! Patricia | Insignia Support
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works great and the delivery people were on time everyone was swift to help and get me nice and cool and I honestly love the sight of my insignia full
Of groceries thank you!
I would recommend this to a friend
Rated 3 out of 5 stars
Decent fridge, bad longevity, bad service.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good value for money.
After 6 months it started making intermittent noises and support has been difficult to get.
Additionally, it was delivered with a large dent on the side and the delivery people would not take responsibility and I gave up trying to reach someone at Best Buy to help. Very frustrating.
No, I would not recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for sharing your experience. We’re glad to hear you found value in the product, but we’re truly sorry to learn about the noise issues, delivery damage, and the difficulty you faced with support. We understand how frustrating it is when expectations aren’t met, especially when it comes to service and product condition. Your feedback is important and will be shared with the appropriate teams to help improve both our product quality and customer support experience. Keith | Insignia Support
Rated 5 out of 5 stars
modern
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the style It has plenty of space to store everything
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for your feedback. We’re glad to hear that you’re enjoying the style and that the product offers plenty of space to store everything you need. It’s always great to know our designs are both functional and visually appealing. We truly appreciate your support. Keith | Insignia Support
Rated 5 out of 5 stars
Will exchange
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Too small for my space
But good quality
Insignia is the brand
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
My little big frig
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent refrigerator very spacious and accommodating just look at the photo
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Best First Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The fridge is very nice! I love it as my first fridge
I would recommend this to a friend
Cons mentioned:
Shelving
Rated 2 out of 5 stars
Dont buy
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do Not Buy this refridgerator unless you dont need the shelves that go on the doors. Within a few motnhs the freezer shelf broke. Then over the next 6 months 3 of the fridge door shelves broke. One is completley unusable. When i contacted the company i was told because the fridge and freezer stay cold it isnt covered by the warranty. So now i have fridge with no door shelve. Save your money and buy a refridgerator that doesnt have cheap plasti shelves and thin plastic "holding them on".
No, I would not recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
I appreciate your honest feedback about your experience with the Insignia 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel. It's disappointing to hear that the door shelves broke multiple times, affecting the functionality of your fridge. I'll pass along your comments to our design and engineering teams to consider improving the durability and quality of our product's components. Thank you for sharing your thoughts, and we'll take them into consideration for future product development. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Rated 2 out of 5 stars
Bad Ice maker design
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
First bought the previous version without the touch door, showed up damaged, fixed twice, then replaced, then that was replaced with this version and now I've had the Ice maker replaced twice in a year and a half. It drips water into the bin and freezes all the Ice into one big chunk. Not real big fan of LG refrigerators, TV's sure, but not refrigerators.
No, I would not recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for taking the time to share your detailed experience with the Insignia™ Top-Freezer Refrigerator. We’re truly sorry to hear about the repeated issues you’ve faced—not only with the initial unit but also with the ice maker in the replacement model.
We understand how frustrating it must be to deal with recurring problems, especially when it impacts daily convenience. Your feedback about the ice maker design is especially valuable and will be shared with our product development team for further review and improvement.
If you’re still experiencing issues or need further assistance, we encourage you to reach out to our customer support team. We want to ensure you receive the support you need and help find a resolution that works for you.
Thank you again for your honest feedback. Ivy | Insignia Support
Pros mentioned:
Capacity, Design, Noise level
Rated 5 out of 5 stars
Great Fridge!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am absolutely thrilled with my recent purchase of the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator in Stainless Steel from Best Buy. This refrigerator has exceeded all my expectations and has become the heart of my garage.
First and foremost, the design is a perfect blend of style and functionality. The stainless steel finish not only adds a modern touch to my kitchen but is also incredibly easy to clean, making maintenance a breeze. The spacious 20.5 cubic feet capacity is perfect for a family of any size, and the layout of the interior is well thought out. The adjustable shelves and door bins provide ample storage options, allowing me to organize my groceries with ease.
The top-freezer design is incredibly convenient, and I love how I can easily access my frequently used items in the fridge section without bending down. The LED lighting is bright and energy-efficient, ensuring that every corner is well-lit, making it easy to find what I need, even in the middle of the night.
The refrigerator runs quietly and efficiently, and I appreciate the energy-saving features that help lower my electricity bills. It's also worth noting that the temperature control is very precise, keeping my food fresh and beverages perfectly chilled.
One standout feature is the reversible door, which is a game-changer for me since it allows me to customize the setup according to my kitchen's layout. The Insignia™ refrigerator is not only stylish but also versatile.
In summary, the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator in Stainless Steel from Best Buy has brought both style and substance to my kitchen. It combines a sleek design, practical storage solutions, energy efficiency, and quiet operation. I couldn't be happier with my purchase. This refrigerator is a true value for the price, and I highly recommend it to anyone in need of a reliable and stylish appliance for their home.
Thank you, Best Buy, for offering such a fantastic product. I'm delighted with my purchase!