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Customer Ratings & Reviews

Insignia™ - 21.01 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 86 reviews

  • 10%
92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
features
  • Rating: 5 out of 5 stars

    great freezer

    Posted
    calicowboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    great freezer easy to install works great the door alarm is a nice feature

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This item functions better than description

    Posted
    Dewayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was very happy with all the features and they were all easy to use. I have had no problems and has exceeded my expectations.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good features but troubleshooting issue

    Posted
    tstaten1966
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Really liked the reasonable price and feature set of this item with wifi app connectivity and ability to change the unit from freezer to refridgerator mode. Research online showed many other happy customers and mention of purchasing two units to have one in fridge mode and one in freezer mode. Works well for me as a freezer but so far it has switched itself from freezer to fridge mode two times while the control panel was locked. Would have been nice if the app provided push notifications to let me know it changed modes. First time all contents defrosted and some items has to be discarded. Second time we caught after warming ten degrees. Support folks were prompt at responding to provide assistance which we are still working through. I'm hoping support will have a firmware update or some other fix otherwise I will just have them replace it with a new one. Definitely would want another one and would give full stars and recommendation when fixed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Freezer is nice, wifi is a pain

    Posted
    Adam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The freezer itself is nice and BIG. Installation went fine, but getting the wifi working was another story. The app had trouble finding it after you connect to the wifi network it makes; I ended up having to delete the app and reinstall it for that to work. Then it wouldn't join my primary SSID. I had run out of ideas so I set up a guest network on my WiFi, and for some reason that worked. It took waaay too long to get that part set up. Overall, I like it, and the wifi feature is nice to see what's going on with it, but getting it working was a huge pain.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Freezer - Inoperable WIFI - Poor Service

    Posted
    WBJE1313
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We purchased this about 6 weeks ago after our previous freezer got unplugged and we had a mess to clean up. So a freezer with a WIFI was important to us. It's a tall freezer and the Bestbuy Crew worked hard to get it into our basement. They plugged it in and left. The freezer cools great - 0 degrees with a -13 deg quick freeze feature. Our WIFI is on the second story. You have to connect your WIFI to the freezer and after connecting, then reconnect your phone to your house WIFI. I ran my phone battery dead twice the first time I tried to connect and was unsuccessful. So I purchased a WIFI extender from Best Buy as suggested in the Owner's Manual. My phone has excellent signal in the basement. The instruction manual is very vague on connecting to the WIFI and it's next to impossible for one person to do. You have to wake up the display on the door then push some buttons until 0 is displayed then push a button and AP displays. But AP only stays lit for about 5 seconds and goes back to displaying the temp. After you get into AP mode you have to connect your phone to the freezer WIFI, and after connected, your phone will try to reconnect to your house WIFI but you have to key in your password. We figured out that with a second person, once in AP mode, you can keep pushing a button on the freezer door that changes AP to 1 then 2 then 3 then AP again. And by doing that the WIFI'll eventually catch the freezer in AP mode and connect. After it connects you can go into the Insigna App on your phone and change the temp. and everything appears to be fine. But about 1 to 2 minutes after the freezer successfully connects, the freezer drops the WIFI connection. We purchased the Geek Squad warranty to cover the freezer. So I called Geek Squad. The Geek Squad Rep came out and watched me connect and watched the freezer drop it's connection. He called Best Buy for assistance and got none. So he ordered a new antenna/smart card. A week later he installed it and same problem. So he left to call Insigna to find out more about it. After 9 days of hearing nothing, I called him and he said he got no help from Insigna. So he ordered another freezer like mine so they could play with it in the store to see if it would connect. It was supposed to arrive in the store last Tuesday - 5 days ago. I haven't heard anything. I'm getting tired of pushing the repairman to get results. I'm also disappointed that a freezer with a digital display on the door that tells you what the SET TEMP is, cannot display what the actual temp is inside the freezer. It appears you can see the inside temp on the Insigna app on your phone but not on the door. You have to hang a thermometer inside and open the door to find out. Our WIFI has only been connected twice for a couple of minutes so haven't had much experience using the actual features after connected. Also the Owner's Manual says if it's in Freezer Mode, that the WIFI'll send your phone an alert if the temperature has been above 32 degrees for 3 days. At that point I don't want to know about it. Why not alert me when it gets to 32 degrees or let me set the temp and the duration when I should be notified. At this point it's a good cooling freezer with an inoperable WIFI and the Geek Squad Service ain't worth purchasing. If they get it fixed, I'll gladly give it 5 stars but not until then.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello, Thank you for reviewing this Multidirectional Upright Wi-Fi Convertible Freezer/Refrigerator! I really appreciate your feedback, please remember that if you ever need assistance, we're here for you! Visit: https://www.insigniaproducts.com/contact-us. Sincerely, Louie L. Insignia Products. BBY-ExBrand_Insignia